Last post on Apr 25, 2013 at 10:23 AM
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Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
#538 of 1348 2001 and droppong values
Dec 01, 2008 (9:03 am)
It makes me sick that Toyota is ripping off 2001 owners while giving 1995 to 2000 owners 150%. Why can't owners of 2001+ trucks with the SAME frame damage get full value of their trucks? Why can't we get a complimentary loaner? Wy should we deal with a 1-800# and seven weeks of hell?! Because Toyota is gambling on the fact you won't complain! Take the money, of course, but if you don't say anything then Toyota is under no pressure to do anything about it.
Take the time and write the appropriate agencies about this issue.
Southland California Better Business Bureau
Your state attorney general
Your state consumer protection board
National Highway Traffic Safety Administration (NHTSA)
The Federal Trade Commission (FTC)
Your state and federal assemblyman and congressman
Local news (tv and newspaper)
60 minutes and Dateline
Various internet complaint centers
Toyota will keep doing this. The KBB values for 2001 and newer Tacoma trucks are dropping because more and more frames are failing. My ISG rep told me that he PERSONALLY handled over1200 buybacks since March. Each week more and more 2001 Tacomas are included - but guess what? Toyota doesn't give us 150%. They give us less than 100%.
DO YOURSELF A FAVOR AND GET TOYOTA TO GIVE US WHAT THE TRUCKS ARE WORTH - WRITE AND COMPPLAIN!
I have form letters, adresses, advice for documentaion, and I'm more than happy to help you. I had a 2001 Tacoma and was RIPPED off by Toyota. I'll do everything in my power to make sure that
1. Dangerous trucks are taken off the road.
2. Toyota pays a fair market value for those trucks
3. All customers affected get the same treatment. Currently, 2001 and newer truck owners are completely hung out to dry. No loaner, no full value, no dealership asistance.
Feel free to write me and I'l do anything I can to help you.
tacomarecallgmail.com (catchy email, huh?
#539 of 1348 Getting the runaround
Dec 01, 2008 (12:24 pm)
I took my Taco off the road in Dec of 07, rearend rusted out and the gear lube ran right out on the ground. I have owned the vehicle since 1999! I planned on replacing the rearend in the summer months and reregistering the vehicle. I received my letter in the summer about the frame recall. The truck was not drivable do to the rearend problem. I figured there wasn't much I could do about buyback as the truck was no longer registered.
A few months ago I was told by a toyota service man, that the truck did not have to be currently registered to qualify for the buyback. I called service at Edmunds and they said they would come and get the truck insp the frame and submit the info to Toyota. They came and got it a month ago and I have been getting the run around from Toyota every since!!! First from Isg, they wanted a copy of my current registration, I explained to them I do not have it currently registered, because I took it off the road due to the rearend problem, They then said I needed a copy of the failed PA insp report. I can't get the vehicle insp, as it is no longer registered!
I then called Toyota and complained that I was getting no where with ISG, I was assigned a case number and have been playing phone tag with the case manager for two weeks!!! Finally got to talk to her today, and the same basic runaround, they want a current reg or a failed Pa. insp report. I am not about to reinsure a vehicle I cannot drive, just to get a temp registration, so that the Toyota dealership can attemptto insp a vehicle which they have already checked out and determined that the frame was shot!!!
I loved my Tacoma have owned it since 1999, but I assure you after this experiece I will NEVER own another Toyota in my life!!!!
Dec 01, 2008 (1:26 pm)
I spoke with Tiffany today. I hadn't heard from her since my initial call with her. I called in.
They are currently processing my offer, no word on how much it will be as of yet.
KBB.com says (today) that it should be worth $10,405 as is. We'll see how much the offer is.
I expressed my feelings on how I'd love to own a newer style Tacoma but they are nowhere near selling for KBB value, much higher. I also told her that I thought it was only fair that we (as in the 2001+ owners) are given the chance to buy a pre-owned Tacoma for KBB through Toyota since what we are receiving for our trucks is exactly KBB, not the inflated value of Tacoma's in NE.
Toyota has used Tacoma's in their inventory. I'd love to buy another, but I can't spend twice as much as the offer to get a truck that KBB says is worth only 1.5x. I asked if they may be able to setup a program that would allow Toyota buyback customers a chance at the used inventory for KBB price. It's only fair. We can't bargain for more money when they buy our truck, and we also can't buy another using the same pricing scheme. She said she would bring this up at her weekly meeting. I assured her that if this was a possibility, I'd buy a newer version of my truck used the day I got my check. I was being honest. However, I will NOT pay $22k for a truck that KBB says is worth $17k if nothing can be done and it will be my last Toyota car, truck, etc if there is nothing they can do to help me own another. Too bad, the wife and I were eyeing the new Matrix as our first ever brand new car.
She also assured me (verbally) that if there is an extension of the program, any 2001 owners that had taken the buy-back will be compensated the difference. I asked for this in writing (as you can probably understand) but she said there was no such document and she was unable to provide that.
I'll keep you guys posted. Tiffany has been very nice through this whole thing and listened to everything I've said.
I really REALLY hope Toyota reads this thread.....
#541 of 1348 re: tkrott and theiglu
Dec 02, 2008 (8:07 am)
Tkrott: Toyota and ISG are always on a different page. It may be worth it to get a cheap insurance policy, register the truck, and then have it fail an inspection to start thr process. Unfortunately It may cost you a few hundred - but let's face it - if the truck rots you'll never get athe few thousand you should get. if this is a '99 you will at least get 150% the best KBB value, even though to be honest you would not get anything close to 100% out in the market because of the rear-end issue. This is all risky because Toyota was adamant about not buying salvage trucks and they always want to deal with the dealership. You would be best to get it inspected at a Toyota dealership so that when it fails you can leave it there.
Theiglu: Even if Toyota reads your post it won't change anything. Toyota won't put anything in writing (it's disgusting) so I'll keep my fingers crossed with you. Save all your paperwork, take good notes, and never take anything they say as official. Toyota delaership told me "you have to pay $35 a day to store it while you get your check." I took it home. Toyota Customer Care told me that ISG could take the truck from my house so I took the truck off the road. ISG told me "The dealer should have stored it for free and there is no way we will pick it up! We won't pay to pick it up, either. You have to tow it back in to get your check." The level of confusion is of an epic proportion at Toyota.
That was a great idea about the purchase of a new Toyota. You would think they would want to keep a customer, and bait you to stay with them. But, given 2001+ owners have been so marginalized (no free loaner, no dealer help, no 150%, and no $1,000 credit towards a new Toyota) I expect little from the company in regards your idea, however novel it is.You are brave geting a newer Tacoma but it's not just the frame rust that bothers me - it's how the company turned it's back on me for my 2001. "Fool me once, shame on you... Fool me twice...."
Good luck to you both and like I always say - Write some letters!!!!
#542 of 1348 UPDATE ON MY CARCASS
Dec 02, 2008 (11:16 am)
per ISG latonyia..
i have to bring it to a local dealer and they will determine if it has failed.
IT HAS.. im a mechanic.. I have my own lift.
if so they will submit the paper work to toyota corp and someone there
will contact me to discuss a buy back.
she said ISG is handling the 95 to 2000 buy backs and it is done differently
with 01 to 05..
seems like some sort of scam and or cover up..
#543 of 1348 Another 2001 owner frustrated!
Dec 03, 2008 (3:01 pm)
For mcalautt and others (and there are alot of you). Here's my advice.
I understand your frustration. My truck was a 2001, I paid over $12k for it in March of 2007 and thought I got a deal because KBB was about $14k. In September 2008 the frame was shot and after a month of frustration Toyota offered me $10,355. KBB value was $11,300. I'm also angry. It SHOULD be worth about $12-13k but of course with all the panic ofer frame rust the value is dropping. Toyota should have offered me at least $13k because I spent about $1,000 in repairs alone.
First off - be patient. Follow their instruction (yeah, it's BS) but don't give up - ask how long you have to accept of decline their offer. On day one the clock starts ticking so attempt to enter complaints (C) and, where possible, mediation (M) with the following agencies
- National Highway Traffic Safety Administration (C)
- Your state attorney general (C + M)
- The Federal Trade Commission (C+M)
- Your state consumer protection board (C+M)
- Southern California Better business bureau (C+M)
With each complaint be thourugh but to the point
1. Short vehcile history - what you paid, when the problem was discovered.
2. Toyota's response
3. Why you think you're being ripped off
4. What you want them to do
After a few days (but BEFORE your offier expires) write these folks
Local news (TV, radio, TV)
local elected officials (Senator, assemblymen)
It looks daunting, but honestly, it takes letters to get the attention of people who have the power to step in and stop Toyota's BS. I write one letter a day for each of the 30 days Toyota said i could consider their offer. On day 29 I accepted the offer (it would be dumb not to) and now I'm considering small claims court for the $2,000 Toyota should have paid me.
Take the money
make phone calls
The tide will turn and Toyota will start treating 2001+ owners with some respect.
Hope this helps.
#544 of 1348 Got my offer
Dec 04, 2008 (1:19 pm)
Got my offer from Tiffany today.
KBB on my truck was $10,405 as of earlier this week. That was with the aftermarket tires that I was told to remove, and did. I'm sure the KBB was probably in the high $9k's.
They offered me $14,910. I'm happy with the offer and will be accepting. So far, other than a voucher, I received everything a normal '95-'00 owner did even though I have a 2001. Full rental, good service from Toyota of Keene, 150% offer, etc.
I know some of you have had issues getting a good offer for your 2001+ trucks, but the only thing I did is explain my honest concerns and feelings about the whole situation to Tiffany. I was a bit long winded, but being in SoCal, I wasn't sure if they knew the situation with trying to buy another used Tacoma and the inflated prices due to the recall. I explained the market up here in New England, how I wish I could just keep my truck and how happy I was with it before this happened. Previous to this, I was a diehard Toyota fan that recommended them to anyone.
This keeps me a happy Toyota customer. It was about a month since day 1 of my ordeal until I got my offer. Can't complain with the timeframe either.
Thank you, Toyota. I wish all of you guys the same luck and help as I received.
#545 of 1348 Re: Got my offer [theiglu]
Dec 04, 2008 (3:13 pm)
my concerns are the same as yours..
i love my truck.. the thing runs like a champ.. ive been super anal with maintenance as I am with all my stuff. i did all my oil changes at or earlier than 3k with full syn mobil 1
I also have been preaching toyota to everyone i know for a long time !!..
im going to try to make an appt tomorrow to get mine checked.
#546 of 1348 Re: Got my offer [theiglu]
Dec 04, 2008 (5:07 pm)
What options do you have on your truck? Mine is a basic 01, 4wd, extended cab, 4 cyl 5 sp. My KBB now is about $ 8800. KBB on Oct 7 was about 10,000.
#547 of 1348 Re: Got my offer [theiglu]
Dec 04, 2008 (5:50 pm)
Good for you man!! I knew that Toyota would eventually see that they had a problem beyond the 2000's. I had a 2000 that failed and wound up with an 09 at a very difficult to refuse price!