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Toyota Tacoma 2004 and Earlier Frame Problem

925 messages,  Last post on Nov 29, 2009 at 8:03 AM

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#533 of 925 Re: Toyota policy gets more and more frustrating [blorch] by tcincy Nov 28, 2008 (1:52 pm)
Replying to: blorch (Nov 27, 2008 4:35 am) I had a very positive experience with Toyota with one exception. The ISG offer was right on target - exactly 1.5 KBB exceptional for my mileage and options, the ISG rep was very nice, and the loaner car was right there the same day.   **** However...re: the Tacoma/Tundra certificate, good for an additional $1,000 off a new Tacoma or $2,000 off a new Tundra.....it is dated on the date the ISG rep contacts you by phone and you come to a buyback amount agreement.   It is not dated the date you exchange the keys and title for the buyback check, which it should be.   After we came to an agreement, there was a delay of al most 4 wks before I met the ISG rep. First, the written confirmation offer was sent before Labor Day weekend & took "overnight" mail almost a week to arrive, then the first few dates the ISG person mentioned I could not meet with them. So instead of the certificate being good for 60 days, I only had about a month to find another Tacoma/Tundra if I wanted to use the certificate. And I used the entire month - many dealers had only 1 or 2 Tacomas/Tundras on their lot in mid-September to mid-October. Toyota could have handled the certificate date better.
#534 of 925 2001 Tacoma buy out by bigbe Nov 28, 2008 (2:09 pm)
Hi Everyone   I just got my offer from Toyota for my 2001 Toyota Tacoma The kbb value is 10,300.00 Toyota offered 9,740. I asked her (Tiffany) about the 1000.00 coupon and she said that was added in the offer. so I guess they are offering 8,740 for a 10,300.00 Tacoma. She said I had one week to get back to her I don't know if I should take it.. What happens if I refuse Replies to this message: blorch (Nov 30, 2008 4:17 pm) bigbe (Dec 01, 2008 5:24 am) mcalautt (Dec 01, 2008 6:18 am)
#535 of 925 Re: 2001 Tacoma buy out [bigbe] by blorch Nov 30, 2008 (4:17 pm)
Replying to: bigbe (Nov 28, 2008 2:09 pm) I asked her if the offer was negothable and she said no. My options are to accept the offer or keep the truck. It seems they are lowballing your KBB value as they are mine. See if you can find out what date the determined the value. I think values have dropped on 2001s in the last couple of months. In mid Sept mine was about 10,000, now it is 8700. That seems alot in 21/2 months.   "tcincy" What year is your truck? Replies to this message: bigbe (Dec 01, 2008 5:24 am) mcalautt (Dec 01, 2008 6:18 am)
#536 of 925 Re: 2001 Tacoma buy out [blorch] by bigbe Dec 01, 2008 (5:24 am)
Replying to: blorch (Nov 30, 2008 4:17 pm) Hi My truck is 2001 with 240000 but its mint with alot of extras Replies to this message: mcalautt (Dec 01, 2008 6:18 am)
#537 of 925 Re: 2001 Tacoma buy out [bigbe] by mcalautt Dec 01, 2008 (6:18 am)
Replying to: bigbe (Dec 01, 2008 5:24 am) I have a 2001. I bought new.. I am very anal about maintenance I am an ase master certified tech. my frame is gone.. found out this weekend.. After reading up on this, im not optimistic. I guess I have to contact a toyota rep ? I am on the MASS/NH boarder. I keep reading that they are low balling 2001 owners but giving more than the fair amount back on older models. that makes a lot of sense..
#538 of 925 2001 and droppong values by daleyplanit Dec 01, 2008 (8:03 am)
It makes me sick that Toyota is ripping off 2001 owners while giving 1995 to 2000 owners 150%. Why can't owners of 2001+ trucks with the SAME frame damage get full value of their trucks? Why can't we get a complimentary loaner? Wy should we deal with a 1-800# and seven weeks of hell?! Because Toyota is gambling on the fact you won't complain! Take the money, of course, but if you don't say anything then Toyota is under no pressure to do anything about it.   Take the time and write the appropriate agencies about this issue.   Southland California Better Business Bureau Your state attorney general Your state consumer protection board National Highway Traffic Safety Administration (NHTSA) The Federal Trade Commission (FTC) Your state and federal assemblyman and congressman Local news (tv and newspaper) 60 minutes and Dateline Various internet complaint centers   Toyota will keep doing this. The KBB values for 2001 and newer Tacoma trucks are dropping because more and more frames are failing. My ISG rep told me that he PERSONALLY handled over1200 buybacks since March. Each week more and more 2001 Tacomas are included - but guess what? Toyota doesn't give us 150%. They give us less than 100%.   DO YOURSELF A FAVOR AND GET TOYOTA TO GIVE US WHAT THE TRUCKS ARE WORTH - WRITE AND COMPPLAIN!   I have form letters, adresses, advice for documentaion, and I'm more than happy to help you. I had a 2001 Tacoma and was RIPPED off by Toyota. I'll do everything in my power to make sure that 1. Dangerous trucks are taken off the road. 2. Toyota pays a fair market value for those trucks 3. All customers affected get the same treatment. Currently, 2001 and newer truck owners are completely hung out to dry. No loaner, no full value, no dealership asistance.   Feel free to write me and I'l do anything I can to help you.   tacomarecallgmail.com (catchy email, huh?
#539 of 925 Getting the runaround by tkrott Dec 01, 2008 (11:24 am)
I took my Taco off the road in Dec of 07, rearend rusted out and the gear lube ran right out on the ground. I have owned the vehicle since 1999! I planned on replacing the rearend in the summer months and reregistering the vehicle. I received my letter in the summer about the frame recall. The truck was not drivable do to the rearend problem. I figured there wasn't much I could do about buyback as the truck was no longer registered.   A few months ago I was told by a toyota service man, that the truck did not have to be currently registered to qualify for the buyback. I called service at Edmunds and they said they would come and get the truck insp the frame and submit the info to Toyota. They came and got it a month ago and I have been getting the run around from Toyota every since!!! First from Isg, they wanted a copy of my current registration, I explained to them I do not have it currently registered, because I took it off the road due to the rearend problem, They then said I needed a copy of the failed PA insp report. I can't get the vehicle insp, as it is no longer registered!   I then called Toyota and complained that I was getting no where with ISG, I was assigned a case number and have been playing phone tag with the case manager for two weeks!!! Finally got to talk to her today, and the same basic runaround, they want a current reg or a failed Pa. insp report. I am not about to reinsure a vehicle I cannot drive, just to get a temp registration, so that the Toyota dealership can attemptto insp a vehicle which they have already checked out and determined that the frame was shot!!!   I loved my Tacoma have owned it since 1999, but I assure you after this experiece I will NEVER own another Toyota in my life!!!!
#540 of 925 by theiglu Dec 01, 2008 (12:26 pm)
I spoke with Tiffany today. I hadn't heard from her since my initial call with her. I called in.   They are currently processing my offer, no word on how much it will be as of yet.   KBB.com says (today) that it should be worth $10,405 as is. We'll see how much the offer is.   I expressed my feelings on how I'd love to own a newer style Tacoma but they are nowhere near selling for KBB value, much higher. I also told her that I thought it was only fair that we (as in the 2001+ owners) are given the chance to buy a pre-owned Tacoma for KBB through Toyota since what we are receiving for our trucks is exactly KBB, not the inflated value of Tacoma's in NE.   Toyota has used Tacoma's in their inventory. I'd love to buy another, but I can't spend twice as much as the offer to get a truck that KBB says is worth only 1.5x. I asked if they may be able to setup a program that would allow Toyota buyback customers a chance at the used inventory for KBB price. It's only fair. We can't bargain for more money when they buy our truck, and we also can't buy another using the same pricing scheme. She said she would bring this up at her weekly meeting. I assured her that if this was a possibility, I'd buy a newer version of my truck used the day I got my check. I was being honest. However, I will NOT pay $22k for a truck that KBB says is worth $17k if nothing can be done and it will be my last Toyota car, truck, etc if there is nothing they can do to help me own another. Too bad, the wife and I were eyeing the new Matrix as our first ever brand new car.   She also assured me (verbally) that if there is an extension of the program, any 2001 owners that had taken the buy-back will be compensated the difference. I asked for this in writing (as you can probably understand) but she said there was no such document and she was unable to provide that.   I'll keep you guys posted. Tiffany has been very nice through this whole thing and listened to everything I've said.   I really REALLY hope Toyota reads this thread.....
#541 of 925 re: tkrott and theiglu by daleyplanit Dec 02, 2008 (7:07 am)
Tkrott: Toyota and ISG are always on a different page. It may be worth it to get a cheap insurance policy, register the truck, and then have it fail an inspection to start thr process. Unfortunately It may cost you a few hundred - but let's face it - if the truck rots you'll never get athe few thousand you should get. if this is a '99 you will at least get 150% the best KBB value, even though to be honest you would not get anything close to 100% out in the market because of the rear-end issue. This is all risky because Toyota was adamant about not buying salvage trucks and they always want to deal with the dealership. You would be best to get it inspected at a Toyota dealership so that when it fails you can leave it there.   Theiglu: Even if Toyota reads your post it won't change anything. Toyota won't put anything in writing (it's disgusting) so I'll keep my fingers crossed with you. Save all your paperwork, take good notes, and never take anything they say as official. Toyota delaership told me "you have to pay $35 a day to store it while you get your check." I took it home. Toyota Customer Care told me that ISG could take the truck from my house so I took the truck off the road. ISG told me "The dealer should have stored it for free and there is no way we will pick it up! We won't pay to pick it up, either. You have to tow it back in to get your check." The level of confusion is of an epic proportion at Toyota.   That was a great idea about the purchase of a new Toyota. You would think they would want to keep a customer, and bait you to stay with them. But, given 2001+ owners have been so marginalized (no free loaner, no dealer help, no 150%, and no $1,000 credit towards a new Toyota) I expect little from the company in regards your idea, however novel it is.You are brave geting a newer Tacoma but it's not just the frame rust that bothers me - it's how the company turned it's back on me for my 2001. "Fool me once, shame on you... Fool me twice...."   Good luck to you both and like I always say - Write some letters!!!!
#542 of 925 UPDATE ON MY CARCASS by mcalautt Dec 02, 2008 (10:16 am)
per ISG latonyia..   i have to bring it to a local dealer and they will determine if it has failed. IT HAS.. im a mechanic.. I have my own lift.   if so they will submit the paper work to toyota corp and someone there will contact me to discuss a buy back.   she said ISG is handling the 95 to 2000 buy backs and it is done differently with 01 to 05..   seems like some sort of scam and or cover up.. stand by.

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