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Toyota Tacoma 2004 and Earlier Frame Problem

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#531 of 925 Re: Toyota policy gets more and more frustrating [theiglu] by daleyplanit Nov 18, 2008 (2:24 pm)
Replying to: theiglu (Nov 15, 2008 3:25 pm) The Iglu - thank you so much for sharing your story. My satisfaction usually depended on who I was speaking to, and the circumstances of the conversation. I found Toyota staff to be at times very rude, other times they gave me false info.   For example, two Toyota care people told me my truck could be bought back at my house, so I took it off the road.   ISG (I learned today ISG is not a department, it's a contractor handling these buybacks) told me this was not true.   The ISG rep I dealt with, Rob was increadibly helpful. He told me he's handled 1200 buybacks. He hadn't seen many 2001 and newer trucks when he started, but he claimed that each week there are more and more frames of newer trucks failing.He was stunned Toyota was only offering me $10,000. I am very glad I paid for the truck last year in full - I may still be making payments today.    It was bittersweet that he told me he'd never seen a 2001 in better shape than my own. I had less than 130k on the clock and the truck was gorgeous. So sad. I should have gotten so much more.   Please please please let me know when and if Toyota extends the 150% value to the 2001 - I feel that by compensating me for the difference Toyota would be doing the right thing. I was unfairly denied a rental, and my buyback took 7 weeks, but I'd feel righted for an additional $5.000. I don't consider it "buying me off" like one person quipped. I put over $1,500 of repairs and upgraded equiptment into the truck, and it was worth as much as $14k in the months before the buyback. I hope Toyota will stand up and do the right thing byt offering 2001 owners the same deal they extended to older vehicle owners. I won't hold my breath, however.
#532 of 925 Re: Toyota policy gets more and more frustrating [theiglu] by blorch Nov 27, 2008 (4:35 am)
Replying to: theiglu (Nov 15, 2008 3:25 pm) I am also dealing with Tiffany Bishop. Have 2001 that failed inspection I noticed the driver side rear body mount was pretty much rusted away. Called Toyota in Calif and they authorized my local dealer (Girard in New London, CT) to inspect it. They said it failed and I would be hearing from Toy. At that time the KBB was $10,000, a salesman even looked it up. A week or two later on Sept 21 a regional rep inspected it, said it failed and I would be hearing from them. Yesterday, 8 WEEKS LATER I get a call from Tiffany offering me $ 11,095. She said the KBB was 8,795 and the rest was because of my Toyota loyalty, I have owned four of them including a Highlander. I asked for the date which they figured the Kbb and she couldn't or wouldn't say. To me it should be the date it failed the inspect, not some later date whenever they get around to reviewing my case   I feel I'm getting ripped off twice,not getting 150%, and a low Kbb value. She said she would try to find out the date the Kbb value was set but I doubt it will make a difference. It's kind of like being a hostage. Replies to this message: tcincy (Nov 28, 2008 1:52 pm)
#533 of 925 Re: Toyota policy gets more and more frustrating [blorch] by tcincy Nov 28, 2008 (1:52 pm)
Replying to: blorch (Nov 27, 2008 4:35 am) I had a very positive experience with Toyota with one exception. The ISG offer was right on target - exactly 1.5 KBB exceptional for my mileage and options, the ISG rep was very nice, and the loaner car was right there the same day.   **** However...re: the Tacoma/Tundra certificate, good for an additional $1,000 off a new Tacoma or $2,000 off a new Tundra.....it is dated on the date the ISG rep contacts you by phone and you come to a buyback amount agreement.   It is not dated the date you exchange the keys and title for the buyback check, which it should be.   After we came to an agreement, there was a delay of al most 4 wks before I met the ISG rep. First, the written confirmation offer was sent before Labor Day weekend & took "overnight" mail almost a week to arrive, then the first few dates the ISG person mentioned I could not meet with them. So instead of the certificate being good for 60 days, I only had about a month to find another Tacoma/Tundra if I wanted to use the certificate. And I used the entire month - many dealers had only 1 or 2 Tacomas/Tundras on their lot in mid-September to mid-October. Toyota could have handled the certificate date better.
#534 of 925 2001 Tacoma buy out by bigbe Nov 28, 2008 (2:09 pm)
Hi Everyone   I just got my offer from Toyota for my 2001 Toyota Tacoma The kbb value is 10,300.00 Toyota offered 9,740. I asked her (Tiffany) about the 1000.00 coupon and she said that was added in the offer. so I guess they are offering 8,740 for a 10,300.00 Tacoma. She said I had one week to get back to her I don't know if I should take it.. What happens if I refuse Replies to this message: blorch (Nov 30, 2008 4:17 pm) bigbe (Dec 01, 2008 5:24 am) mcalautt (Dec 01, 2008 6:18 am)
#535 of 925 Re: 2001 Tacoma buy out [bigbe] by blorch Nov 30, 2008 (4:17 pm)
Replying to: bigbe (Nov 28, 2008 2:09 pm) I asked her if the offer was negothable and she said no. My options are to accept the offer or keep the truck. It seems they are lowballing your KBB value as they are mine. See if you can find out what date the determined the value. I think values have dropped on 2001s in the last couple of months. In mid Sept mine was about 10,000, now it is 8700. That seems alot in 21/2 months.   "tcincy" What year is your truck? Replies to this message: bigbe (Dec 01, 2008 5:24 am) mcalautt (Dec 01, 2008 6:18 am)
#536 of 925 Re: 2001 Tacoma buy out [blorch] by bigbe Dec 01, 2008 (5:24 am)
Replying to: blorch (Nov 30, 2008 4:17 pm) Hi My truck is 2001 with 240000 but its mint with alot of extras Replies to this message: mcalautt (Dec 01, 2008 6:18 am)
#537 of 925 Re: 2001 Tacoma buy out [bigbe] by mcalautt Dec 01, 2008 (6:18 am)
Replying to: bigbe (Dec 01, 2008 5:24 am) I have a 2001. I bought new.. I am very anal about maintenance I am an ase master certified tech. my frame is gone.. found out this weekend.. After reading up on this, im not optimistic. I guess I have to contact a toyota rep ? I am on the MASS/NH boarder. I keep reading that they are low balling 2001 owners but giving more than the fair amount back on older models. that makes a lot of sense..
#538 of 925 2001 and droppong values by daleyplanit Dec 01, 2008 (8:03 am)
It makes me sick that Toyota is ripping off 2001 owners while giving 1995 to 2000 owners 150%. Why can't owners of 2001+ trucks with the SAME frame damage get full value of their trucks? Why can't we get a complimentary loaner? Wy should we deal with a 1-800# and seven weeks of hell?! Because Toyota is gambling on the fact you won't complain! Take the money, of course, but if you don't say anything then Toyota is under no pressure to do anything about it.   Take the time and write the appropriate agencies about this issue.   Southland California Better Business Bureau Your state attorney general Your state consumer protection board National Highway Traffic Safety Administration (NHTSA) The Federal Trade Commission (FTC) Your state and federal assemblyman and congressman Local news (tv and newspaper) 60 minutes and Dateline Various internet complaint centers   Toyota will keep doing this. The KBB values for 2001 and newer Tacoma trucks are dropping because more and more frames are failing. My ISG rep told me that he PERSONALLY handled over1200 buybacks since March. Each week more and more 2001 Tacomas are included - but guess what? Toyota doesn't give us 150%. They give us less than 100%.   DO YOURSELF A FAVOR AND GET TOYOTA TO GIVE US WHAT THE TRUCKS ARE WORTH - WRITE AND COMPPLAIN!   I have form letters, adresses, advice for documentaion, and I'm more than happy to help you. I had a 2001 Tacoma and was RIPPED off by Toyota. I'll do everything in my power to make sure that 1. Dangerous trucks are taken off the road. 2. Toyota pays a fair market value for those trucks 3. All customers affected get the same treatment. Currently, 2001 and newer truck owners are completely hung out to dry. No loaner, no full value, no dealership asistance.   Feel free to write me and I'l do anything I can to help you.   tacomarecallgmail.com (catchy email, huh?
#539 of 925 Getting the runaround by tkrott Dec 01, 2008 (11:24 am)
I took my Taco off the road in Dec of 07, rearend rusted out and the gear lube ran right out on the ground. I have owned the vehicle since 1999! I planned on replacing the rearend in the summer months and reregistering the vehicle. I received my letter in the summer about the frame recall. The truck was not drivable do to the rearend problem. I figured there wasn't much I could do about buyback as the truck was no longer registered.   A few months ago I was told by a toyota service man, that the truck did not have to be currently registered to qualify for the buyback. I called service at Edmunds and they said they would come and get the truck insp the frame and submit the info to Toyota. They came and got it a month ago and I have been getting the run around from Toyota every since!!! First from Isg, they wanted a copy of my current registration, I explained to them I do not have it currently registered, because I took it off the road due to the rearend problem, They then said I needed a copy of the failed PA insp report. I can't get the vehicle insp, as it is no longer registered!   I then called Toyota and complained that I was getting no where with ISG, I was assigned a case number and have been playing phone tag with the case manager for two weeks!!! Finally got to talk to her today, and the same basic runaround, they want a current reg or a failed Pa. insp report. I am not about to reinsure a vehicle I cannot drive, just to get a temp registration, so that the Toyota dealership can attemptto insp a vehicle which they have already checked out and determined that the frame was shot!!!   I loved my Tacoma have owned it since 1999, but I assure you after this experiece I will NEVER own another Toyota in my life!!!!
#540 of 925 by theiglu Dec 01, 2008 (12:26 pm)
I spoke with Tiffany today. I hadn't heard from her since my initial call with her. I called in.   They are currently processing my offer, no word on how much it will be as of yet.   KBB.com says (today) that it should be worth $10,405 as is. We'll see how much the offer is.   I expressed my feelings on how I'd love to own a newer style Tacoma but they are nowhere near selling for KBB value, much higher. I also told her that I thought it was only fair that we (as in the 2001+ owners) are given the chance to buy a pre-owned Tacoma for KBB through Toyota since what we are receiving for our trucks is exactly KBB, not the inflated value of Tacoma's in NE.   Toyota has used Tacoma's in their inventory. I'd love to buy another, but I can't spend twice as much as the offer to get a truck that KBB says is worth only 1.5x. I asked if they may be able to setup a program that would allow Toyota buyback customers a chance at the used inventory for KBB price. It's only fair. We can't bargain for more money when they buy our truck, and we also can't buy another using the same pricing scheme. She said she would bring this up at her weekly meeting. I assured her that if this was a possibility, I'd buy a newer version of my truck used the day I got my check. I was being honest. However, I will NOT pay $22k for a truck that KBB says is worth $17k if nothing can be done and it will be my last Toyota car, truck, etc if there is nothing they can do to help me own another. Too bad, the wife and I were eyeing the new Matrix as our first ever brand new car.   She also assured me (verbally) that if there is an extension of the program, any 2001 owners that had taken the buy-back will be compensated the difference. I asked for this in writing (as you can probably understand) but she said there was no such document and she was unable to provide that.   I'll keep you guys posted. Tiffany has been very nice through this whole thing and listened to everything I've said.   I really REALLY hope Toyota reads this thread.....

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