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Pickups Toyota Tacoma Toyota Tacoma 2004 and Earlier Frame Problem
925 messages, Last post on Nov 29, 2009 at 8:03 AM
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Update: I was assigned a case manager at Toyota North America. Her name is Tiffany Bishop. I spoke at length with her yesterday. Explained my frustrations with the current situation and how the 100% KBB offer won't allow me to stay a Toyota customer (which is sad, being good longtime friends with the past president of TTORA-NE). Basically, she told me that an offer is at least 3 weeks away. She asked how my experience was so far in dealing with my dealership (which has been very positive so far, hats off to Toyota of Keene helping out with the loaner and being very respectful about this whole situation). She also mentioned that the offer also depends on if I was the original owner, if I've owned Toyota's before this one, etc. That alone frustrated me since I'm the second owner of this truck and I have never (and will never so far) buy a brand new vehicle due to price. I then explained nicely why I may not be able to stay a Toyota customer. This sums it up: - I get offered 100% KBB, which is about $10,300. I still owed $2300 on the truck. I've owned it for over 4 years. - I'd like to buy the same exact truck, but the new body style (Access cab, V6, Standard, TRD Off-Road Package, etc). I won't risk another rusty frame by getting the same truck that I had. - In New England, KBB for a 2006 with the exact options/specs with 35k miles on it is $17,300. Most are going for $4k-$8k MORE than KBB. - I told her, and I was being truthful, that if they give me KBB for my truck, I'd happily buy one from them for KBB. Not KBB + $5k. Just not fair and I can't afford new or to take another $13k loan out for a truck that MIGHT only last me 4 years again. - If KBB is the offer, where is the money going to come from to register the new vehicle? Even if I get a used old truck for $10,300, that's a $500 sales tax registration fee right there. Nevermind title, reg and inspection. If I go for a 2005+ and pay near $20k for it, that jumps the sales tax to $1000 here in MA. Once again, not something Toyota helps me with, and it adds to the out of pocket expense I'm having to deal with from owning a faulty Toyota truck. Finally, I asked if they were considering extending the program. She said they were due to the amount of people in the same situation as me. She then said that if I was going to take the offer they make, then in the future if they extend the program I'd be compensated the difference. I asked if I could get this in writing. She said they couldn't do that. I explained why I needed to have that statement in writing and she understood completely, just couldn't do anything about it. I talked to her for a good 45 minutes about the situation, the truck, the rust, the program, etc etc etc. I can't count the amount of times she said "I'm very sorry sir". I also know (and told her so) that she couldn't do anything different for me directly and it was up to the higher-ups in the company. I asked her to voice my concerns to them, I'm confident she will. She was typing the entire time I was speaking. She does this all day, every day. Feel bad for her and I'm sure she feels bad for people like us. I wouldn't want her job, that's for sure.
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Replying to: theiglu (Nov 15, 2008 3:25 pm) For example, two Toyota care people told me my truck could be bought back at my house, so I took it off the road. ISG (I learned today ISG is not a department, it's a contractor handling these buybacks) told me this was not true. The ISG rep I dealt with, Rob was increadibly helpful. He told me he's handled 1200 buybacks. He hadn't seen many 2001 and newer trucks when he started, but he claimed that each week there are more and more frames of newer trucks failing.He was stunned Toyota was only offering me $10,000. I am very glad I paid for the truck last year in full - I may still be making payments today. It was bittersweet that he told me he'd never seen a 2001 in better shape than my own. I had less than 130k on the clock and the truck was gorgeous. So sad. I should have gotten so much more. Please please please let me know when and if Toyota extends the 150% value to the 2001 - I feel that by compensating me for the difference Toyota would be doing the right thing. I was unfairly denied a rental, and my buyback took 7 weeks, but I'd feel righted for an additional $5.000. I don't consider it "buying me off" like one person quipped. I put over $1,500 of repairs and upgraded equiptment into the truck, and it was worth as much as $14k in the months before the buyback. I hope Toyota will stand up and do the right thing byt offering 2001 owners the same deal they extended to older vehicle owners. I won't hold my breath, however. |
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Replying to: theiglu (Nov 15, 2008 3:25 pm) I noticed the driver side rear body mount was pretty much rusted away. Called Toyota in Calif and they authorized my local dealer (Girard in New London, CT) to inspect it. They said it failed and I would be hearing from Toy. At that time the KBB was $10,000, a salesman even looked it up. A week or two later on Sept 21 a regional rep inspected it, said it failed and I would be hearing from them. Yesterday, 8 WEEKS LATER I get a call from Tiffany offering me $ 11,095. She said the KBB was 8,795 and the rest was because of my Toyota loyalty, I have owned four of them including a Highlander. I asked for the date which they figured the Kbb and she couldn't or wouldn't say. To me it should be the date it failed the inspect, not some later date whenever they get around to reviewing my case I feel I'm getting ripped off twice,not getting 150%, and a low Kbb value. She said she would try to find out the date the Kbb value was set but I doubt it will make a difference. It's kind of like being a hostage.
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Replying to: blorch (Nov 27, 2008 4:35 am) **** However...re: the Tacoma/Tundra certificate, good for an additional $1,000 off a new Tacoma or $2,000 off a new Tundra.....it is dated on the date the ISG rep contacts you by phone and you come to a buyback amount agreement. It is not dated the date you exchange the keys and title for the buyback check, which it should be. After we came to an agreement, there was a delay of al most 4 wks before I met the ISG rep. First, the written confirmation offer was sent before Labor Day weekend & took "overnight" mail almost a week to arrive, then the first few dates the ISG person mentioned I could not meet with them. So instead of the certificate being good for 60 days, I only had about a month to find another Tacoma/Tundra if I wanted to use the certificate. And I used the entire month - many dealers had only 1 or 2 Tacomas/Tundras on their lot in mid-September to mid-October. Toyota could have handled the certificate date better. |
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Hi Everyone I just got my offer from Toyota for my 2001 Toyota Tacoma The kbb value is 10,300.00 Toyota offered 9,740. I asked her (Tiffany) about the 1000.00 coupon and she said that was added in the offer. so I guess they are offering 8,740 for a 10,300.00 Tacoma. She said I had one week to get back to her I don't know if I should take it.. What happens if I refuse
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Replying to: bigbe (Nov 28, 2008 2:09 pm) "tcincy" What year is your truck?
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Replying to: blorch (Nov 30, 2008 4:17 pm)
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Replying to: bigbe (Dec 01, 2008 5:24 am) I am an ase master certified tech. my frame is gone.. found out this weekend.. After reading up on this, im not optimistic. I guess I have to contact a toyota rep ? I am on the MASS/NH boarder. I keep reading that they are low balling 2001 owners but giving more than the fair amount back on older models. that makes a lot of sense.. |
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It makes me sick that Toyota is ripping off 2001 owners while giving 1995 to 2000 owners 150%. Why can't owners of 2001+ trucks with the SAME frame damage get full value of their trucks? Why can't we get a complimentary loaner? Wy should we deal with a 1-800# and seven weeks of hell?! Because Toyota is gambling on the fact you won't complain! Take the money, of course, but if you don't say anything then Toyota is under no pressure to do anything about it. Take the time and write the appropriate agencies about this issue. Southland California Better Business Bureau Your state attorney general Your state consumer protection board National Highway Traffic Safety Administration (NHTSA) The Federal Trade Commission (FTC) Your state and federal assemblyman and congressman Local news (tv and newspaper) 60 minutes and Dateline Various internet complaint centers Toyota will keep doing this. The KBB values for 2001 and newer Tacoma trucks are dropping because more and more frames are failing. My ISG rep told me that he PERSONALLY handled over1200 buybacks since March. Each week more and more 2001 Tacomas are included - but guess what? Toyota doesn't give us 150%. They give us less than 100%. DO YOURSELF A FAVOR AND GET TOYOTA TO GIVE US WHAT THE TRUCKS ARE WORTH - WRITE AND COMPPLAIN! I have form letters, adresses, advice for documentaion, and I'm more than happy to help you. I had a 2001 Tacoma and was RIPPED off by Toyota. I'll do everything in my power to make sure that 1. Dangerous trucks are taken off the road. 2. Toyota pays a fair market value for those trucks 3. All customers affected get the same treatment. Currently, 2001 and newer truck owners are completely hung out to dry. No loaner, no full value, no dealership asistance. Feel free to write me and I'l do anything I can to help you. tacomarecall  gmail.com (catchy email, huh?
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