Last post on Apr 25, 2013 at 10:23 AM
You are in the Toyota Tacoma
What is this discussion about?
Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
#494 of 1348 Re: 1995-2000 Toyota Frame Rust Buy-Back Program [david311]
Nov 03, 2008 (8:17 am)
First - for those intending to write those safety complaints (GREAT advice) here is a list of contacts. Because I live in NY my list is based on NY agencies, but every state has them.
Division of Economic Justice
Consumer Frauds and Protection Bureau
State of New York Office of Attorney General Andrew Cuomo
Albany, NY 12224-0341
Director of Constituent Services
New York State Senator Neil Breslin
Capitol Building, Room 414
Albany, NY 12247
NYS Consumer Protection Board
New York State Consumer Protection Board
5 Empire State Plaza, Suite 2101
Albany, New York 12223
United States Federal Trade Commission
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
National Highway Traffic Safety Administration
Office of Defects Investigation
1200 New Jersey Avenue SE West Building
Washington, DC 20590
Better Business Bureau of the Southland
315 N. La Cadena
Colton CA 92324-2927
524 West 57th St.
New York, NY 10019
Times Union Newsroom
PO Box 15000
Albany, NY 12212
US Senator Hillary Rodham Clinton
476 Russell Senate Office Building
Washington, DC 20510
Attention: Constituent Services
US Senator Charles Schumer
757 Third Avenue, Suite 17-02
New York, NY 10017
State Assembly Representative John McEneny
Albany, NY 12248
NYS DMV Traffic Safety
Division of Vehicle Safety Services
Department of Motor Vehicles
P.O. Box 2700-ESP, Albany, NY 12220-0700
Office of the District Attorney
Albany County Judicial Building
6 Lodge Street
Albany, NY 12207
Telephone: (518) 487-5460
Fax: (518) 487-5093
P.O. Box 403,
Albany, NY 12204
Second - it is true Toyota is not buying back trucks bought after the recall because of flipping. I've heard many accounts of it on forums I subscribe to. The 150% deal is also, in many cases, sadly off the table.
In reuttal - the 150% value isn's all it's cracked up to be - Toyota isn't using KBB value. Again, by truck was worth $14k in february (when I was looking for a doublecab). It was worth $12 in August. Now Toyota is offering me $10 without even looking at it. I just spent $600 in new shocks and brakes. It has a long list of factory options. Toyota tells me they won't give me the $1000 towards a new car. I cannot drive my truck - it will take Toyota 7 weeks to process my check. This is not an annomaly. If your facing a buy-back prepare for a long fight. For another author cited recent repairs and new tires - toyota will no comp you for this like a buyer in the private market would. Month by month Toyota has been cutting buyback offers, scaling back who is included in the buyback, and in some cases, making exceptions. Buybacks (cite the policy bulletin) are not overseen by the NHTSA admin like recalls. Toyota is not legally bound by any means. I agree it's good of them to do this - but all you need to do is watch or read fight club to see the nefariousness of their hidden agenda.
"A new car built by my company leaves somewhere traveling at 60 mph. The rear differential locks up. The car crashes and burns with everyone trapped inside. Now, should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one. "
Before long there won't be any 1995-2000 Tacomas on the road in rust-belt states. That will be a good thing - I don't want to share the road with them. What will happen to the 2001 and newer series II trucks when they start failing on the road? I don't know - but I won't be driving one.
#495 of 1348 Re: 1995-2000 Toyota Frame Rust Buy-Back Program [daleyplanit]
Nov 03, 2008 (8:38 am)
I live in New England. With 137k on my 2001, I have rust holes in the frame in the usual places. I've read all 50 pages of this issue here and am not in a good mood.
Toyota of Keene, when asked, told me there was no rust coverage at all for my truck.
I called into Toyota NA and got a case number. I'm supposed to schedule an inspection. Problem being, I calculated out the 100% KBB value of the truck. It is NOTHING compared to what it was before the buyback was implemented. I still owe money on the truck and can't afford to get into a new loan on a vehicle. Especially without a rental being provided, I can't risk them taking my truck away when I take it in.
I was considering just taking it off the road, not driving it and leaving it in the yard until Toyota extends the warranty to the '01 and '02 model years that OBVIOUSLY have the same issue.
#496 of 1348 Re: 1995-2000 Toyota Frame Rust Buy-Back Program [theiglu]
Nov 03, 2008 (2:16 pm)
I hear all of you guy's....I hope I don't have all the problems with the buy-back some are talking about. Some people on here had some good luck with Toyota on this. I will keep you informed on how it goes. I can see why Toyota is trying to keep the flipping down...But what's the difference if Tom, Dick, or Harry brings it in. They implemented a buy-back, and want the trucks off the road. Not only that. Toyota is still mailing out the 15 year extended warranty's to people. In my truck's case the previous owner never received it. And I haven't gotten it. So where is that!
#497 of 1348 Re: 1995-2000 Toyota Frame Rust Buy-Back Program [david311]
Nov 03, 2008 (8:44 pm)
Guys I need your input. Read a bunch of posts re. the tacoma program.
So I bought one about a month ago and brought it to my regular dealer for some service (OLF) tires, and the radio be repaired. They told me about the customer program and how the truck "failed" the inspection and that I would be contacted by someone with further details. So yesterday someone from the corporate office called requesting a bill of sale. copy of title etc. I respectfully asked "What for?" as the registration card from the truck that the dealer had already copied obviously showed the truck registered to me. The rep from corp. said that she was making sure that I wasn't "taking advantage" of the previous owner. I'm wondering. How am I taking advantage of him when I paid what he agreed to when he sold it to me. Now she says that she needs to research my info when she gets it and will get back to me. "get back to me to tell me what?" She can't tell me till she sees the records. My question is this: Has anyone bought one of these things after March 2007 and had the "failed" scenario? And if so, what happened? What is the difference who owns the vehicle if its a blanket recall? I actually own 2 1997 tacomas since 1999 and never received a single notification about those trucks from anyone if I sold them would I be getting taken advantage of?
The whole thing is weird but now they have my truck. I have to return the rental friday. and They won't give me any answers. Plus I find that the "failure" is recorded by Toyota so now if I go to sell my truck its got a black flag sitting on record. Who's gonna buy a truck with a confirmed rusted frame?
I feel like I'm getting messed with but since they won't even tell me what it is they are in need of researching I don't know how.
Anyone have any insight? I'm lost and don't know what to do from here. My dealer can't give me any more info either. Seems very messed up.
#498 of 1348 Re: 1995-2000 Toyota Frame Rust Buy-Back Program [dpalmerini]
Nov 04, 2008 (11:37 am)
What the dealer ment by "taking advantage" is fairly simple. Lets say you paid the previous owner the going KBB price of the truck, lets say $10,000. Toyota is buying back the trucks at 150% of KBB value, or in this example, $15,000. Toyota doesn't want you to profit the whole $5000, so they need to make arrangements with the previous owner so they get $2500 and you get $12,500.
What I'm not clear is what do they do in this example. Again, you buy the same equipped truck with the same mileage as described as above, but the truck is a real "piece of beat up junk" Again, the KBB value will be $15,000 but you only paid $5000 because of it's condition. You may be splitting the extra $10,000 with the previous owner.
Now, what could really make it interesting is, what if you paid $10,000 from a private individual, but only submitted paperwork your State saying $5000 so you didn't have to pay taxes on the $10,000. When Toyota contacts the private individual, they will say you paid $10,000. Will Toyota be checking with the State to see what you paid taxes on?
#499 of 1348 Re: 1995-2000 Toyota Frame Rust Buy-Back Program [mrbill1957]
Nov 04, 2008 (12:23 pm)
Now that I think about it, I may be wrong with my first statement. If you paid $10,000 for the truck, but Toyota says it's worth $15,000 the previous owner may get the full $5000 and you get back your $10,000. They are trying to avoid the "taking advantage" of previous owners, and I'm glad they are.
Nov 04, 2008 (12:52 pm)
I don't believe that to be true.....as I happen to be someone who bought a truck after the bulletin / buy-back was implemented. My paper work was just pushed through at Toyota and I should be hearing from ISG within a day or two. The Toyota rep. said I was getting full KBB excellent retail value + 150% and never said anything about having to pay out to anybody else! But she did say " I don't know if you have any other Tacoma's laying around.....because if you do ....this offer is only good for one person per household". Those are the facts thus far. But it seems like they are doing some checking to see if you did just buy the truck for the flip. Here's the deal. I just talked to a rep. at ISG. My offer is more than adequate ( KBB + 150% ) just like they said! I will buy Toyota's the rest of my life! They stood behind there word! No other auto manufacturer would do that!
Nov 05, 2008 (2:59 pm)
David - what is the year of your truck?
Also - I think value + 150% is a typo. Toyota is offering, on a case by case basis, 150% the KBB value. Check out the service bulletin. Email me I'll send you one if you don't have one.
- do you know how much your truck would be worth if the series had no frame issues? ALOT more. Check out Craigslist - values are tanking.
- Can you list the name of your rep? The people I have dealt with have been nothing but a hassle.
- this is the first I have head about Toyota Contacting the previous owner
#502 of 1348 Re: 1995-2000 Toyota Frame Rust Buy-Back Program [theiglu]
Nov 05, 2008 (3:07 pm)
iglu - it seems you're in a rough spot. If it does fail inspection you will have to deal with toyota directly - not the dealer. Forget what Keene told you, Toyota IS doing buybacks on a case by case basis. I'm in the midst of one now. Though Toyota is NOT offering 150% the vlaue of these trucks like they are older models. You will not get what the truck is worth. Toyota didn't even give me the actual KBB (actually they haven't given me anything yet) I tried pleading with them and sending proof it was worth thousands more than they claimed.
The sad thing is, that if you and others do nothing, Toyota won't begin another buyback. You could let the truck sit, but without pressure Toyota won't start the buyback program for your model year. Do yoruself a favor and start contacting folks I've listed earlier in this thread (4-5 posts back). It's too late for me, so I hope for other's sake that Toyota will begin provding ample care for 2001 and newer trucks (the expedited buyback at 150%, a loaner, dealer assistance, and credit towards a new Toyota). Lastly, start the buyback process. Toyota may pull the plug on this program. Get what you can, consider filing suit in a small claims court after you get you check, and DO NOT LET TOYOTA KEEP NEGELCTING 2001 TRUCKS. Help yourself and others, take 5 minutes a day, and send a letter to anyone and everyone who can help. I know three people in MA alone who are in the same position you are. Together, we can pressure Toyota into doing the right thing - taking these dangerous trucks off the road and giving owners a fair deal for their loss. Contact me directly if you need to. tacomarecallgmail.com - catchy email, huh?!
best of luck.