- #418 of 925
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Re: Frame Rust ingnorance [matthewota]
by schukanuoslady
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Aug 07, 2008 (2:35 pm)
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Replying to: matthewota (Aug 07, 2008 8:00 am)
Yes, you do have rights. Go to this link and call Toyota. You don't need a letter.
And it takes time to open as it is a PDF file. And quite a few pages. The 800 is listed in the letter sample to the owner. You don't need the letter to have it inspected.
http://www.autosafety.org/uploads/phpMgeIbQ_TacomaCustomerSupportProgram.pdf
If anyone has problems clicking on the link I suggest copying it and pasting it into your address bar and then it will open up.
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- #420 of 925
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Re: Concerned about my 2001 Toyota Tacoma (original owner) [rrichard1950]
by schukanuoslady
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Aug 07, 2008 (2:47 pm)
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Replying to: rrichard1950 (Aug 07, 2008 10:43 am)
Call a dealer and tell them you got a letter even if you didn't. They don't ask for it and let them give you an appt. Heck...some of these dealers are starting to annoy me. It's not coming out of their pockets to have that truck sitting in their lots. And they don't have to worry about liability as you have to keep your insurance on the truck. Get it there fast as my truck was registered in NY for 2 yrs and inspection and 3 weeks later Toyota took it. I lost money for an exhaust manifold, 3 new belts, inspection and a yrs worth of Motor Vehicle regstration.
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- #421 of 925
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Re: Frame Rust ingnorance [matthewota]
by annjot
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Aug 07, 2008 (10:34 pm)
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Replying to: matthewota (Aug 07, 2008 8:00 am)
It doesn't matter if you are the first, second, third, fourth owner,etc and you don't need a letter. Just call your local dealer and ask to set up an appointment to have your frame inspected for rust. If you have any problems with the dealership or getting information after the inspection is done, then you want to call the 1-800 number. I had problems getting much info from my dealer so I called the toyota customer care center at 1-888-270-9371. When I told them I was calling because it had been two weeks since our inspection and still no word and the dealership wouldn't tell me anything they transferred me to another department and also gave me another number for that department which is 1-800-331-4331. The person I then spoke to gave me a case number and said they would turn it over to a person that will investigate the situation. they said that person would call me within one business day and someone called me the very next day as they said. So far they have been very nice and have called me back when they say they are going to and the girl investigating it even gave me her direct extension so I could contact her directly. I still don't know if our truck passed or failed and they said it could be a few more weeks until we know for sure. Meanwhile we can't drive the truck because it has a 6 inch lift on the front and a 3" lift on the back because we don't want to finish what we started until we find out if we are going to HAVE to keep the truck. The rear of our tacoma frame flakes off like potato chips but as bad as that looks they say they will only fail it if it has a hole all the way through. We'll see...eventually.....
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- #422 of 925
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Re: Frame Rust ingnorance [annjot]
by divwid
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Aug 08, 2008 (6:10 am)
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Replying to: annjot (Aug 07, 2008 10:34 pm)
Dear Annjot-My 2000 Tacoma did not have a hole in the frame to my knowledge. However at inspection they hammered very hard on frame to the point that they put a dent in the frame on one side at front. The other side they again hammered very hard on frame and it went through which created a hole in the frame. They then came to me in waiting room and said there was "one small hole" in the frame. No doubt frame was weak in that area. I never once saw flakes of rust or undercoating on my driveway or anywhere else it may have been parked. I wonder why they did not tell you right at the inspection whether your Tacoma passed or failed. I can't help but wonder if there are lots more old "clunkers" on the roads with rusted out frames. Bet they are not going through all these hassles as we Tacoma and former Tacoma owners are. Received offer letter from Toyota in one week to buy back Taco. Cheque will take 3 weeks, so they told me. Lady Taco owner in S. Ontario
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- #425 of 925
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Oversize pictures...
by kcram HOST
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Aug 08, 2008 (6:20 pm)
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Please use your CarSpace albums for these and/or a third-party photo site and provide a link to the picture. Posting oversize pictures causes major problems to the page structure of the forums.
Annjot, I had to take your posts down because they caused posts to actually stretch behind the menus on the right and thus left them unreadable. If you can post them in your CarSpace album - your homepage is http://ww.carspace.com/annjot - or provide links to where they are hosted, that would be appreciated!
kcram - Pickups Host
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- #426 of 925
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Got my offer.....
by jdailey23
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Aug 09, 2008 (4:00 pm)
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Well im meeting the agent at my dealership on Wed. morning, I had a 98 reg. cab Tacoma with 170,000 miles and they are giving me $11,000+ for it....thank you Toyota. My wife and I had talked about a new vehicle for some time now, this is a no brainer for me.
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- #427 of 925
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Re: Frame Rust ingnorance [schukanuoslady]
by woodduck99
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Aug 10, 2008 (2:16 pm)
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Replying to: schukanuoslady (Aug 07, 2008 2:35 pm)
I heard about the news on this frame rust issue via the net. I have not received a letter. I called Peoria Toyota (Illinois) and inquired about my 2000 Tacoma. I was referred to a gentleman at the dealership as he was the one that was handling the rust matter. He asked for my VIN and called ne back an hour later. He said my VIN was not one on the list and I should wait for a letter. I told him that I just went over 100,000 miles and I was looking to go through the truck front to back with brakes, trans fluid and filter, cooling system flush, etc. as I was looking to keep the truck long term and I did not want to invest all of this money if the frame was rusted out. He told me he would be glad to inspect my truck for rust for a $40.00 fee. HA!
I told him I would not pay the $40.00 fee and I would contact Toyota and I hung up. Five minutes later he called back and said he found an "updated" list and he would inspect it for free. I go Tues. the 12th for inspection.
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