- #415 of 925
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Frame Rust ingnorance
by matthewota
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Aug 07, 2008 (8:00 am)
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I have a 1997 Tacoma and I did not know about the frame rust problem until I got on this forum.
I bought the truck used in 2001 from a dealer in Orange, California
Do I have rights as a second owner?
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- #416 of 925
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Concerned about my 2001 Toyota Tacoma (original owner)
by rrichard1950
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Aug 07, 2008 (10:43 am)
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My truck was inspected two days ago, and they noted that my truck frame was perforated. I overheard the guy in the distance tell the dealership guy to write a repair order. I asked him about my inspection and all he would tell me was that Toyota would contact me within two weeks and set me up with a rental. I don't like the way this sounds. My mechanic and the inspection station I go to has told me that my truck is unsafe and will not pass inspection. My inspection sticker runs out at the end of the month and I will not be able to drive my truck. Is there anything I can do to find out what they intend to do? I have been told so many horror stories about driving my truck I don't know what to do. The inspection station told me that they will not pass my tuck if Toyota tries to weld the frame. I'm between a rock and a hard place, can someone hlep?
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- #418 of 925
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Re: Frame Rust ingnorance [matthewota]
by schukanuoslady
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Aug 07, 2008 (2:35 pm)
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Replying to: matthewota (Aug 07, 2008 8:00 am)
Yes, you do have rights. Go to this link and call Toyota. You don't need a letter.
And it takes time to open as it is a PDF file. And quite a few pages. The 800 is listed in the letter sample to the owner. You don't need the letter to have it inspected.
http://www.autosafety.org/uploads/phpMgeIbQ_TacomaCustomerSupportProgram.pdf
If anyone has problems clicking on the link I suggest copying it and pasting it into your address bar and then it will open up.
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- #420 of 925
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Re: Concerned about my 2001 Toyota Tacoma (original owner) [rrichard1950]
by schukanuoslady
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Aug 07, 2008 (2:47 pm)
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Replying to: rrichard1950 (Aug 07, 2008 10:43 am)
Call a dealer and tell them you got a letter even if you didn't. They don't ask for it and let them give you an appt. Heck...some of these dealers are starting to annoy me. It's not coming out of their pockets to have that truck sitting in their lots. And they don't have to worry about liability as you have to keep your insurance on the truck. Get it there fast as my truck was registered in NY for 2 yrs and inspection and 3 weeks later Toyota took it. I lost money for an exhaust manifold, 3 new belts, inspection and a yrs worth of Motor Vehicle regstration.
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- #421 of 925
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Re: Frame Rust ingnorance [matthewota]
by annjot
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Aug 07, 2008 (10:34 pm)
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Replying to: matthewota (Aug 07, 2008 8:00 am)
It doesn't matter if you are the first, second, third, fourth owner,etc and you don't need a letter. Just call your local dealer and ask to set up an appointment to have your frame inspected for rust. If you have any problems with the dealership or getting information after the inspection is done, then you want to call the 1-800 number. I had problems getting much info from my dealer so I called the toyota customer care center at 1-888-270-9371. When I told them I was calling because it had been two weeks since our inspection and still no word and the dealership wouldn't tell me anything they transferred me to another department and also gave me another number for that department which is 1-800-331-4331. The person I then spoke to gave me a case number and said they would turn it over to a person that will investigate the situation. they said that person would call me within one business day and someone called me the very next day as they said. So far they have been very nice and have called me back when they say they are going to and the girl investigating it even gave me her direct extension so I could contact her directly. I still don't know if our truck passed or failed and they said it could be a few more weeks until we know for sure. Meanwhile we can't drive the truck because it has a 6 inch lift on the front and a 3" lift on the back because we don't want to finish what we started until we find out if we are going to HAVE to keep the truck. The rear of our tacoma frame flakes off like potato chips but as bad as that looks they say they will only fail it if it has a hole all the way through. We'll see...eventually.....
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- #422 of 925
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Re: Frame Rust ingnorance [annjot]
by divwid
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Aug 08, 2008 (6:10 am)
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Replying to: annjot (Aug 07, 2008 10:34 pm)
Dear Annjot-My 2000 Tacoma did not have a hole in the frame to my knowledge. However at inspection they hammered very hard on frame to the point that they put a dent in the frame on one side at front. The other side they again hammered very hard on frame and it went through which created a hole in the frame. They then came to me in waiting room and said there was "one small hole" in the frame. No doubt frame was weak in that area. I never once saw flakes of rust or undercoating on my driveway or anywhere else it may have been parked. I wonder why they did not tell you right at the inspection whether your Tacoma passed or failed. I can't help but wonder if there are lots more old "clunkers" on the roads with rusted out frames. Bet they are not going through all these hassles as we Tacoma and former Tacoma owners are. Received offer letter from Toyota in one week to buy back Taco. Cheque will take 3 weeks, so they told me. Lady Taco owner in S. Ontario
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