- #412 of 927
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Average time
by rcoole
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Aug 06, 2008 (1:38 pm)
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What is the average time to get a call from Toyota concerning the buyback of your truck. Mine was failed on July 29th and was given a rental car. As of today August 6th I have not received a call from anyone.
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- #413 of 927
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Re: when will we know if it failed? [annjot]
by rcoole
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Aug 06, 2008 (4:40 pm)
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Replying to: annjot (Aug 05, 2008 4:19 pm)
Mine passed in mid May 2008 and failed on July 29th. I had it is for an oil change in July and they discovered a hole in the frame (the size of a dime) about an inch in front of the spring hanger on the bottom of the frame. I had lots of flaking rust prior to the May inspection and the hole must have been there all the time but was covered over by the paint. They had struck the frame about two inches in front of where the hole developed. Just keep looking at the frame, eventually it will rust through. The sooner the better for the buyback price.
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- #414 of 927
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Re: 2001 Toyota Tacoma (orginal owner) [schukanuoslady]
by dalap22
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Aug 07, 2008 (5:34 am)
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Replying to: schukanuoslady (Aug 05, 2008 10:28 am)
We have a 2001 Tacoma and the frame has a date of 2000 on it, toyota is supposed to be getting back to us today with an offer, I could not get on the link for the letter you had posted. They have deemed the truck unsafe to drive, there is a 4 inch rust hole in the frame in the same place as the buyback tacoma's. Is there anyone else who has a story to share for the 2001 tacoma's or anyone who has a 2001 on a 2000 frame and is in the same boat. I am reading they are offering KBB but I have also read they are offering up to $2000.00 over KBB. Any info please let me know
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- #415 of 927
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Frame Rust ingnorance
by matthewota
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Aug 07, 2008 (8:00 am)
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I have a 1997 Tacoma and I did not know about the frame rust problem until I got on this forum.
I bought the truck used in 2001 from a dealer in Orange, California
Do I have rights as a second owner?
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- #416 of 927
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Concerned about my 2001 Toyota Tacoma (original owner)
by rrichard1950
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Aug 07, 2008 (10:43 am)
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My truck was inspected two days ago, and they noted that my truck frame was perforated. I overheard the guy in the distance tell the dealership guy to write a repair order. I asked him about my inspection and all he would tell me was that Toyota would contact me within two weeks and set me up with a rental. I don't like the way this sounds. My mechanic and the inspection station I go to has told me that my truck is unsafe and will not pass inspection. My inspection sticker runs out at the end of the month and I will not be able to drive my truck. Is there anything I can do to find out what they intend to do? I have been told so many horror stories about driving my truck I don't know what to do. The inspection station told me that they will not pass my tuck if Toyota tries to weld the frame. I'm between a rock and a hard place, can someone hlep?
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- #418 of 927
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Re: Frame Rust ingnorance [matthewota]
by schukanuoslady
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Aug 07, 2008 (2:35 pm)
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Replying to: matthewota (Aug 07, 2008 8:00 am)
Yes, you do have rights. Go to this link and call Toyota. You don't need a letter.
And it takes time to open as it is a PDF file. And quite a few pages. The 800 is listed in the letter sample to the owner. You don't need the letter to have it inspected.
http://www.autosafety.org/uploads/phpMgeIbQ_TacomaCustomerSupportProgram.pdf
If anyone has problems clicking on the link I suggest copying it and pasting it into your address bar and then it will open up.
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- #420 of 927
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Re: Concerned about my 2001 Toyota Tacoma (original owner) [rrichard1950]
by schukanuoslady
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Aug 07, 2008 (2:47 pm)
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Replying to: rrichard1950 (Aug 07, 2008 10:43 am)
Call a dealer and tell them you got a letter even if you didn't. They don't ask for it and let them give you an appt. Heck...some of these dealers are starting to annoy me. It's not coming out of their pockets to have that truck sitting in their lots. And they don't have to worry about liability as you have to keep your insurance on the truck. Get it there fast as my truck was registered in NY for 2 yrs and inspection and 3 weeks later Toyota took it. I lost money for an exhaust manifold, 3 new belts, inspection and a yrs worth of Motor Vehicle regstration.
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- #421 of 927
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Re: Frame Rust ingnorance [matthewota]
by annjot
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Aug 07, 2008 (10:34 pm)
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Replying to: matthewota (Aug 07, 2008 8:00 am)
It doesn't matter if you are the first, second, third, fourth owner,etc and you don't need a letter. Just call your local dealer and ask to set up an appointment to have your frame inspected for rust. If you have any problems with the dealership or getting information after the inspection is done, then you want to call the 1-800 number. I had problems getting much info from my dealer so I called the toyota customer care center at 1-888-270-9371. When I told them I was calling because it had been two weeks since our inspection and still no word and the dealership wouldn't tell me anything they transferred me to another department and also gave me another number for that department which is 1-800-331-4331. The person I then spoke to gave me a case number and said they would turn it over to a person that will investigate the situation. they said that person would call me within one business day and someone called me the very next day as they said. So far they have been very nice and have called me back when they say they are going to and the girl investigating it even gave me her direct extension so I could contact her directly. I still don't know if our truck passed or failed and they said it could be a few more weeks until we know for sure. Meanwhile we can't drive the truck because it has a 6 inch lift on the front and a 3" lift on the back because we don't want to finish what we started until we find out if we are going to HAVE to keep the truck. The rear of our tacoma frame flakes off like potato chips but as bad as that looks they say they will only fail it if it has a hole all the way through. We'll see...eventually.....
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