Last post on Apr 25, 2013 at 10:23 AM
You are in the Toyota Tacoma
What is this discussion about?
Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
#1290 of 1348 Re: got the offer -- wow [cassb]
May 23, 2012 (1:57 pm)
Your problem will be "all conditions of warranty" They will find away out. fine print. good luick.
#1291 of 1348 Frame replacement without having it sprayed first is painless
Jun 03, 2012 (7:09 am)
I am in the process of the frame replacement right now, 2001 dbl cab with around 225K, and just went in to have it checked last week. I did not get the spraying and just took my truck in a week and a half ago and am getting the full replacement and free loaner to boot. The spraying appears to be a stop gap measurement. The process has completely painless, albeit withdrawals waiting to get my Taco back, and they are anxious to help.
The deadline for replacement most definitely has not expired, at least for the 01-04's.
Rather than throw away thousands of dollars because of a obviously misinformed dealer, possibly contact Mark, the service manager at my dealership (815) 748-7300. Since they provide a loaner at their cost, it might be worth the drive to Illinois for an $11,000 + free replacement.
#1292 of 1348 Toyota are a bunch of Liars
Jun 04, 2012 (2:23 pm)
Massachusetts 2001 Tacoma 4X4 SR5........ I first heard of frame problems in late 2011 and called Toyota Cust Care (TCC) I was instructed by them using my address in MA and my VIN to schedule an appt. at dealership for frame inspection.
April 13th 2012 the truck was inspected at LIA TOYOTA in Wilbraham,MA. The trucks frame failed. The mechanic painted the frame (white) and stuck a label in area painted. Scott the service manager said they would order frame and would call when the truck was to have frame replaced. I was asked to buy new U-bolts for my trucks existing liftkit as they would probably cut the existing off. I spent $50.00 on new U-bolts. They also told me that they could do other repairs for reduced cost as the truck is disassembled. I purchased new front shocks for $250.00 plus shipping. My truck has numerous custom attachments bumper guards, brush guards, Traction bars, Etc that they asked/suggested I remove to assist in frame work and for my own peace of mind. I Did at a total time of over 6 hours.
Two weeks later I called for update and was told I would need to bring truck back to LIA TOYOTA to have a Truck Program Rep (Justin) reinspect. I scheduled appoint/Time to return. I waited over two hours in LIA TOYOTA's waiting room for Rep to arrive. After it was re-inspected I was told to standby and wait to hear back. Never called me back. Still have not.
I contacted TCC and was given case manager Kevin Spillane. I was told he would look into matter and get back to me within 24hrs. He did not return call. A week later I contacted TCC and was told that Toyota was sorry that they had not got back to me. I was told that Toyota had ended its frame program in MA and I was out of luck.
Toyota lied to me. Toyota had me spend money ($300.00) Toyota had me remove parts and prepare truck for re-framing.
If the program had ended in Massachusetts why did TCC send me to the dealer. They used my name/address/VIN so they knew what state I was in.
Why did the Service Manager Scott tell me they were ordering me a frame and had me spend my time and money for nothing?
If I called TCC and was told from the Get-Go that I had missed a deadline, I would have been upset but I would not have wasted my time and money for nothing.
Tacoma frames are still being replaced in other Cold Climate States and I think Toyota should except that they screwed up and replace this frame without hesitation or litagation. They have wasted to much of my time and money to follow up with legal action, but it looks like thats where this is headed.
I'm not alone with this problem. There are hundreds of Tacoma owners that don't even know their frames are unsafe., and others like myself that were not notified as a second/third party owner
My truck looks like new inside and out....but you can't drive it. sad
#1293 of 1348 Re: Toyota are a bunch of Liars [framerot1]
Jun 04, 2012 (3:14 pm)
Something must be askew with your case; your the first one that I ever heard of that any kind of problem with the frame issue with their Tacoma.
#1294 of 1348 Re: Toyota are a bunch of Liars [framerot1]
Jun 05, 2012 (6:23 am)
I agree, there is more to this story.
#1295 of 1348 2002 Tacoma 4x4 quad cab
Jun 10, 2012 (9:03 pm)
I just purchased my 2002 Tacoma one month ago as a second truck because I missed my old 2002 Tacoma best truck ever had . My new one has 124,000 miles very clean but has a lot of rust on frame rails behind front bumper area rust just flakes off curious where the tacomas rust from that have the recal problem.is it usually in one spot or sporadic places ?
& is their any markings on the frame that have dates or serial # that let you know you got one of the bad ones.
Also if mine is a replacement list truck do they do it for 2nd owners or only original owners?
#1296 of 1348 Re: 2002 Tacoma 4x4 quad cab [duck20]
Jun 11, 2012 (3:57 pm)
Yes, second owners are covered. You have to take your VIN and call your local dealer. The rust generally occurs, but is not limited to, in the areas near where the leaf springs attach.
#1297 of 1348 Re: Frame replacement without having it sprayed first is painless [dyanke]
Jun 12, 2012 (1:39 pm)
I have been going round and round with TCC, they are telling me hat the program ended March 2011. My 2001 will not pass inspection, I had it inspected in 2009 and got the "Everything is OK from the dealership", received a mailig in 2010 and thought that I had already satified this recall in 2009. They are now telling me that by not going back in 2010, that I have forfieted my 15 year warranty. Not a happy camper right now.
#1298 of 1348 Re: Frame replacement without having it sprayed first is painless [dyanke]
Jun 13, 2012 (10:06 am)
I also have a 2001 Tacoma dbl. cab with a rusty frame and went to my local dealer and was told that they would not help....So i called Mark at Brianbemus.com and he took my vin # and said he wound look in to the matter. He called back and said that that vin# did come back as a 2001 model but it said that the truck was built in 2000 and may fall into the "Buy back program"....It seem that my local dealer will not help....and I hope I will not have to drive all the ways to Illinois from Maine to get the problem taken care of... I am waiting to hear back from Mark, and Toyota Customer Care Center
#1299 of 1348 Frame Replacement
Jun 13, 2012 (11:49 am)
I have an 04 Taco X-cab 4wd, I am in NY state. Got a letter in late Dec 2011 and said I had until 12/31/12 to take my truck in to any NY dealer for an inspection. Took it in last week and the mechanic took me into the bay while it was on the lift and showed me a big hole in the pass side frame rail near the attachement point for the rear leaf springs. They told me I would definitely get the new frame but they have to send pictures and a report to Toyota for confirmation in order for it to be official. The mechanic also gave me the lowdown on the details. Even though the frame is rotten because of Toyotas bad metal, many other parts that are rusted will not be covered under the frame replacement deal. Some parts are covered, such as: New brake lines, New rear E-brake cable, New leaf springs, New front lower control arms and all new nuts and bolts as needed. BAD NEWS, Items not covered, Such as: 2 Front splash shields up front , Gas tank shield and any attachment straps etc. And if they happen to break off the bottom bolt of one of your front shocks inadvertently making it unusable they will charge you for a new shock. Since they immediately deemed my 2 Front Splash Shields and Gas Tank shield unusable I asked if they would give me those "at cost" since if it wasn't for Toyotas bad frame I wouldn't be needing to replace those items at this time? I got a chuckle and was told "no way" but they wouldn't charge any labor for the items since they would have to put the old ones back on if they were usable. They said I could give them a "wish list" of parts and they would price them for me so I could shop for better prices and if I purchase the parts elsewhere they would still install them at no charge(big of them). My position is that if Toyota built the veh using crappy metal for the frame and they are replacing it free then they should be replacing all the other rotted components along with it, FREE. So far I have priced the 3 splash shields and gas tank straps etc and it looks to be well over $600. plus I,ve already spent half a day just to bring the truck for inspection, I'll have to bring it back to leave for the frame replacement and another trip to pick it up when done. I think the least Toyota should do is offer the other parts at "cost". Anyone out there know of any places to get the best prices for Toyota parts? Thanks for the help. By the way I still love my Taco, its my 3rd Toyota PU, had an 87 that i had to put a wooden box on because the box rotted but not the frame, also had a 94. Bought the 04 new(a first for me) and it only has 67000 K on it and looks great on the outside. The only things I've done are the font brakes last yr and the rear muffler, other than that just oil changes every 3K.