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Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
Dec 22, 2010 (7:58 pm)
I dropped off my 2001 Tacoma at Toyota of Runnemede for frame inspection on Friday morning, December 18. I was told the inspection and application of the corrosion-resistant treatment would be a 2 day service.
I asked about a loaner and was told that if I had full coverage on my truck, they would be able to provide a loaner at no charge, so far so good.
I got a call at approximately 4 PM from the service agent telling me to go ahead and hold on to the loaner as my truck had perforations in the frame. I was surprised...my truck is in very good to excellent condition. He informed me that they would be submitting pictures of my truck's frame to Toyota along with my proof of ownership, VIN and other pertinent information.
I asked the service agent what the next course of action was. He told me that once they submitted all my information to Toyota they would wait for authorization to replace the frame. I expressed concern but was told this was a good thing, the truck would be like new and they should have authorization by Wednesday the 22nd.
I began doing research online and stumbled upon this forum...lots of good information. I read every post on all 104 pages, that should give you some indication of my level of concern. I now feel better informed and what I can (should) expect from my dealer...thanks to all of you.
Well today is the 22nd and I did not hear from the service agent at Toyota of Runnemede. I am off on Friday (Christmas Eve), I intend to pay them a visit and hopefully get some more information...I'll keep you posted.
#1036 of 1369 Re: 2001 Tacoma [palerider5]
Dec 23, 2010 (5:23 am)
Good luck. I have a 2001 Prerunner with 98,000 miles that they swapped out the frame back in May and it took 2 weeks once they received the frame to install. While it is true that now I have a new frame along with all the brake lines, bolts and other hardware I am beginning to feel other problems may be lurking. My trans stated slipping a couple months back and now my check engine light just went on. I am not a happy camper at this point. I wish they would have taken the money it was going to cost to swap the frame (that can't be cheap), give me a loaner for 2 weeks, pay me blue book value and just give me a good deal on a new truck. Now I have a 10 year old truck that, I feel, is starting to fall apart. My feelings for Toyota have definately soured.
#1037 of 1369 Re: 2001 Tacoma [ejsegrav]
Dec 23, 2010 (10:03 am)
I'm with you...my 01 Tacoma had the frame replaced back in the summer. They had it for 1 month in which they placed me in a loaner. My truck had 112k miles and I would had preferred cash or a nice deal on a Tacoma. Toyota never approached me with either option. I didn't feel too good about everything. I sold the truck and I don't miss it at all. Not sure if I would buy another Tacoma, I would hate to go through this all over again.
#1038 of 1369 Frame rust
Feb 08, 2011 (9:46 am)
Unfortunately, when this recall first took place the dealer I went to to check out my 1995 4WD Tacoma told me it was a lifetime warranty or there was no deadline and that is the way I took it. I just recently was about to purchase new tires and thought I would get my frame checked just in case. Sure enough at the right rear spring shackle there was complete deteriation. I then went to a different local Toyota dealer to tell them about the problem and this is where I found out my truck had 15 years for the first driver. That dealer did a check and I expired last July/August. I sent a complaint into Toyota and they promptly answered me, but basically threw it on the original dealer who said "lifetime warranty" or "no deadline." So, now I'm debating on fighting this as I've been told the truck is useless. Toyota doesn't want to take responsibility and I have free attorneys at my disposal through my work. I moved so frequently, that if they even tried to send me a letter about the recall it probably went to an old address. Makes me sick, because I always said that I would always own a Toyota truck, but now I doubt that I do after this. It's not like the frame just started rusting, it propably would not have passed an inspection 2 years ago...
#1039 of 1369 2004 toyota tacoma frame
Feb 24, 2011 (8:33 am)
I own a 04 tacoma sr5 trd ext cab. I take very good care of my vehicles and I have always been impressed with Toyota's reliability, durability, and gas economy. I heard about the frame issues and looked over my frame every oil change. During last fall (oct '10) I was looking the frame over and noticed around my leaf spring brackets that rust was showing. Then all along my welds on the frame. So I immediately took it to the Toyota Dealer (Andy's Toyota, Portsmouth, Ohio). They looked it over and said, it was the best frame they had seen. All they wanted to do was some prevenative maintenance. So they gave me a corolla loaner and a 5 days later I had a repainted and treated frame. They sprayed some type of gell inside of the frame and sent me on my way. It's now winter (feb '11) and the paint is peeling off in certain places. I have not seen any rust yet but I'm keeping a close eye.
Has anyone got a buy back on a 04 Tacoma?
What are my options from here?
#1040 of 1369 Re: 2004 toyota tacoma frame [barberjd]
by KCRam@Edmunds HOST
Feb 24, 2011 (4:34 pm)
Because the frame for your truck is still in production as a repair/replacement component, you will not get a buy-back offer. Once your truck develops full rust perforation (aka, a hole) in the frame, your truck will be eligible for frame replacement.
kcram - Pickups/Wagons Host
#1041 of 1369 "Free" Frame replacement
Feb 25, 2011 (10:01 am)
After a runaround from a dealership in Virgina, and move across the country to Colorado, finally getting a new frame installed on my 02 Tacoma this week. To my surprise, I get a call this morning telling me I'm looking at $850 worth of parts which are rusted to the old frame and can't be moved over, and not covered in the grab bag of what Toyota is offers along with the new frame. Free frame replacement my butt! Knew there was going to be a catch in here somewhere...
Anyone here run into the same problem and been able to convince Toyota to pay for parts that wouldn't have had to have been replaced had the frame-swap never had to have been done?
An added nice touch to this story is that the dealership I'm at now (Colorado) showed me that there was no perforation on my frame until a guy with a hammer at the first dealership (in Virginia) whacked a hole in it in checking for perforation! The truck has run great its whole life (~180 K), but this fiasco has soured me on Toyota and its ability to cohesively manage a recall.
#1042 of 1369 Re: "Free" Frame replacement [folez26]
Feb 25, 2011 (10:07 am)
Same deal for me on an 02 Tacoma frame I had replaced in 2009. I had abotu $700 worth of items I had to pay for that weren't covered. I got no where with them. I still have my truck as a second vehicle, but I've moved on from Toyota. Bought a land rover. Yeah..I know about Land Rovers....but at least Land Rover doesn't claim to be top quality!
#1043 of 1369 Re: "Free" Frame replacement [folez26]
Feb 25, 2011 (10:36 am)
I had the same issue, Toyota dealer wanted me to pay over $800 in parts. I was able to pay only half after calling Toyota Corp. They were willing to help in covering the remaining balance. After getting my frame replaced, I decided to sell the truck after 6 months.
#1044 of 1369 Re: Frame rust [ratb33]
Feb 26, 2011 (3:14 pm)
If anything is completely rusted through, rendering the Toyota useless, and they give you no assistance, then I would use the help of a free attorney at work.
They've "gone the distance" for thousands of owners who had negligible rust on the frame, and tens or hundreds of thousands of owners who have the acceleration recall done.
"Tacoma told me it was a lifetime warranty or there was no deadline and that is the way I took it.
If they aren't willing to follow up on what they told you then its just another case of "Talk is cheap" and "Actions speak louder than words".