Last post on Nov 25, 2013 at 8:59 AM
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Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
#1027 of 1369 2000 Tacoma impounded by dealer
Nov 09, 2010 (1:32 pm)
I own both a 2000 Tundra 4x4 and a 2000 Tacoma 2x4. The good news is that I just go my Tundra back after seven weeks in the shop. New frame, new exhaust from the CAT back, new brake lines, etc. Ran great. Took it on a road trip and the check engine light pops on. Inefficient CAT. Hmmmm. Dealer reset it, and we'll see what happens. There is some remaining rusting parts on the underside (backing plates for disc brakes), but they won't replace them! Anybody else have this experience?
The bad news is that I took my Tacoma in today, just to have it checked, not thinking that it too had a problem. I was wrong. They would not give it back to me! Gave me a loaner and told me Toyota would be in touch. They mentioned 150% of Kelly BB value. Is that retail value? I'm not a very happy camper. Truck was in great shape otherwise and will be difficult to replace with something comparable even at 150%!
#1028 of 1369 Re: 2000 Tacoma impounded by dealer [jpm53]
Nov 10, 2010 (6:20 pm)
In August, 2008 I took my 1999 Tacoma to the dealer for radiator flush & fill and a few other things. A service guy called me later in the day and said, "We can't service your Tacoma because of a rusted frame issue, and you can't drive it either". Needless to say I was pissed. I drove to the dealer, and they informed me of the 1995-1999 rusty frame buyback at 150% excellent retail. Being suspicious, I at first said, no thanks and raised hell and demanded to see the Service Mgr. whom I advised NO ONE WAS KEEPING MY TRUCK. He agreed, and said the service guy shouldn't have told me I couldn't have my car back.
Upon further review....the offer was legit. I had 140,000 miles on my '99 but I kept it in excellent shape, outside looked good, interior looked excellent, engine was clean, and I changed oil EVERY 3,000 miles (at no small expense).
However, I did the math, and checked blue book and figured out that IF they were telling the truth by the 150% excellent retail value, they would have to offer me
$ 8,990 for a 9 year old truck with 140,000 miles that would probably have gotten
$ 3,500 - $ 4,000 for if I sold it to another person. They verified without me telling them my figures - sure enough, they offered me $ 8,900 PLUS $ 1,000 more if I purchased another Tacoma within 60 days (or $2,000 if I bought a Tundra).
I took the deal, drove my old Tacoma out of there...for a week or so while the paperwork got done in Texas, then dropped the Tacoma off at the dealer and yes, they gave me a check for $ 8,990, a certificate good for $1,000 / $2,000 AND a loaner for 30 days.
I bought a 2009 Tacoma, used the $ 9,990 and paid $ 6,000 for a NEW Tacoma.
However, I purchased the Tacoma from another dealer, because the experience of the service guy telling me I could not and would not drive my old Tacoma away from the dealer....left a bad taste in my mouth. Any Tacoma dealer, at the time, honored the $ 1,000 certificate.
#1029 of 1369 Re: Replacement Frames are faulty [iewiii]
Nov 13, 2010 (3:30 pm)
well after the dealer having my taco for a month and sending it to a frame shop with everbody scratching thier heads on how to fix my lopsided truck now toyota reps came out to inspect it and decided to replace the replacement frame so it has to go back in once the new frame comes in.Toyotas new comercial says "JUST ASK A TOYOTA OWNER" yea go ahead ask me!
#1030 of 1369 Re: Replacement Frames are faulty [iewiii]
Nov 14, 2010 (11:05 am)
Yeah, same here. Toyota Corporate finally admitted this week that there are some frames being welded with suspension attachments in the wrong places. They are putting another new frame under mine. At this point they would have been much better off to have done the buyout on my 2001.
#1031 of 1369 Re: 2000 Tacoma impounded by dealer [jpm53]
Nov 16, 2010 (5:12 am)
The buyback on the recall paperwork stated 150% retail. Good luck getting a buy back. My 2004 has been gone for almost 2 months. I have had rental trucks (Dodge and Chevy) at cost to Toyota. I filled 2 tickets with Toyota customer service requesting a buy back, no luck. I am told that the frame replacement is $12000 and the rental will be close to $4000. I would have taken the $16000 and applied it toward a new Tacoma. I also wrote to the president of Toyota USA when this all began. He must be too busy with all the recalls to respond.
So I wish you good luck with the buyback $$ and if you get it, take it. Let us here on Edmonds know. Thanks
Nov 29, 2010 (11:29 am)
I picked up my Tacoma last week. It is perfect. No lean and rides perfectly. Although the dealer did try to get me to buy a $414 muffler which was not needed. I got the truck inspected the next day. But, overall my truck is back and should provide additional years of service. Aside from the frame, I have not had a single problem.
I did write Toyota USA president a letter,but, to date. I have not received a reply.
Dec 19, 2010 (1:40 pm)
After getting my 02 Tacoma back in August the new frame is bent. Two body shops verified the bent frame. The dealership still giving me the run around on getting a second new frame.
I have lost all respect for the toyota brand.
#1034 of 1369 Re: New frame is bent [duckbuster]
Dec 22, 2010 (3:39 pm)
Dec 22, 2010 (7:58 pm)
I dropped off my 2001 Tacoma at Toyota of Runnemede for frame inspection on Friday morning, December 18. I was told the inspection and application of the corrosion-resistant treatment would be a 2 day service.
I asked about a loaner and was told that if I had full coverage on my truck, they would be able to provide a loaner at no charge, so far so good.
I got a call at approximately 4 PM from the service agent telling me to go ahead and hold on to the loaner as my truck had perforations in the frame. I was surprised...my truck is in very good to excellent condition. He informed me that they would be submitting pictures of my truck's frame to Toyota along with my proof of ownership, VIN and other pertinent information.
I asked the service agent what the next course of action was. He told me that once they submitted all my information to Toyota they would wait for authorization to replace the frame. I expressed concern but was told this was a good thing, the truck would be like new and they should have authorization by Wednesday the 22nd.
I began doing research online and stumbled upon this forum...lots of good information. I read every post on all 104 pages, that should give you some indication of my level of concern. I now feel better informed and what I can (should) expect from my dealer...thanks to all of you.
Well today is the 22nd and I did not hear from the service agent at Toyota of Runnemede. I am off on Friday (Christmas Eve), I intend to pay them a visit and hopefully get some more information...I'll keep you posted.
#1036 of 1369 Re: 2001 Tacoma [palerider5]
Dec 23, 2010 (5:23 am)
Good luck. I have a 2001 Prerunner with 98,000 miles that they swapped out the frame back in May and it took 2 weeks once they received the frame to install. While it is true that now I have a new frame along with all the brake lines, bolts and other hardware I am beginning to feel other problems may be lurking. My trans stated slipping a couple months back and now my check engine light just went on. I am not a happy camper at this point. I wish they would have taken the money it was going to cost to swap the frame (that can't be cheap), give me a loaner for 2 weeks, pay me blue book value and just give me a good deal on a new truck. Now I have a 10 year old truck that, I feel, is starting to fall apart. My feelings for Toyota have definately soured.