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You are in the BMW X3 & X5
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BMW X3, SUV
#64 of 232 BMW X3 hesitation on acceleration
Jul 11, 2007 (7:13 am)
Latest communication with my dealer:
Iím just taking a few minutes to document what weíve talk about yesterday. My 2007 X3 was brought in to Park Ave. BMW by my son for emergency service on the morning of 4/23/2007 with only a few thousand miles on it. The claim check number on the vehicle was #2318 (I have it). On the evening of 4/22/2007, I was traveling over the GW Bridge when the X3 lost all forward mobility and started to slow completely down in the middle of traffic. I pushed the gas pedal and the engine revved but it didnít help. I noticed that the D indicator wasnít showing. I also noticed a transmission waning indicator was amber on the console. I shifted the X3 into S for sports drive and the D came back up (not the S) and the vehicle continued to move staying in one gear until I was able to exit off of the bridge. When I pulled next to the curb and attempted to put the X3 in reverse it wouldnít move. After turning the X3 off and letting the vehicle rest for 10 minutes, I was able to resume driving and the warning indicator did not appear again. The next morning the X3 was brought in by my son as mentioned above. After several hours, the vehicle was brought out and my son was told that alarms were cleared and adjustments made and that all would be OK. He wasnít given any service report of the work doneÖ I am amazed that Park Ave BMW claims there is no record of this service. Especially since the X3 hasnít been right since then. So, after four more visits to your service area and your recent statement that the car is functioning as it should, I started to do some research and hereís what I found and, I think the reason why BMW may not want anything specific recorded about this problem.
Please follow this URL, http://townhall-talk.edmunds.com/direct/view/.f11ffdc/13. The problems detailed about how dangerous the hesitation I am experiencing is explained by numerous other X3 owners and they say it better than I can. I am most upset at the fact that initially Larry W. told me he never heard of any problems with X3s of the type I am having. The best explaination I can give about what BMW did that caused some of my problem from the many postings was:
ďIn DRIVE mode the trans software is programmed to start off in second gear as an economy measure to help save gas. BMW did that on purpose. If you're fairly light on the throttle it will stay in Second, accelerate, and eventually shift into Third, Fourth and Fifth. Try it out and count the shifts. (You may need to watch the tach to notice the shifts, this trans can be really smooth at very light throttle and the higher gear shifts may only vary a few hundred rpm)
But if you put a little more foot into the throttle on take-off (i.e.: from a dead stop) the trans will shift down from Second to First to give you better acceleration. This is what it is supposed to do. It happens in an instant but you can still feel the car start to move, then "hesitate" from the shift, and then take off. If you have a light enough foot it may never even happen to you. If your foot is rather heavy you may notice it more at first but it will "teach" your trans really quick that you want a fast start most of the time.
Now in SPORT mode the trans ALWAYS starts in first, thus no "hesitation". The drawback to always using SPORT mode to avoid the "hesitation" (gear change) is that it almost NEVER shifts into Fifth gear in city driving. The vehicle has to reach a certain speed before it will upshift to Fifth. That can really hurt your mileage in town if you never get over 35-45 mph. AND your trans never gets a chance to "adapt" to your style in DRIVE mode.Ē
Nevertheless, what really sticks out is the concern about how dangerous many of the X3 owners feel the hesitation problem is. I have experienced it first hand and am afraid to pull out of a gas station onto a highway without a very large open window in the road Ė people honk at me, but I canít trust the car. Moreover, my wife feels she cannot put our grandchildren safely in it.
Next, letís discuss the other issue Ė I hit the jackpot Ė I have both of the major, hidden problems that BMW has with this vehicle. The transmission failure I experienced and the resulting inability to shift into reverse. Itís all over the place, Consumer Affairs knows it and itís been there for several years Ė good job BMW on the PR front, if a potential buyer doesnít do their homework on the internet, theyíd never know there was a problem.
By Joe Benton
January 11, 2007
BMW owners find themselves facing thousands of dollars in transmission repair bills while the highly profitable German automaker refuses to accept any responsibility for the mounting number of failures.
The complaints being filed with ConsumerAffairs.Com are similar and describe a transmission that hesitates or refuses to be shifted into reverse.
Therefore, Phil, please donít insult my intelligence by offering that an expert take a ride with me in the car so I can show him whatís wrong. You know the problem is intermittent, persistent and for the most part unfixable. Either you get a good one or you donít. If you get the good one, you are a happy X3 owner. If you get what I have, itís a well-rehearsed policy line.
Let me know if you want to try the software fix again Ė it has improved some but not all of the issues for other owners as far as the hesitation goes. In the mean time, Iím looking for a new group that wants to do a class action against BMW and sending this e-mail to as many interested parties as I can find.
Who would have believed what BMW is knowingly doing to people.
Let me know if I should bring the loaner back today or if you want to try and improve the performance of the X3 to a non-dangerous state.
#65 of 232 A ONE DRIVER VEHICLE?
Jul 11, 2007 (8:53 am)
The BMW X3 has 3 separate buttons for the automatic seat adjustments numbered 1, 2 and 3. If the herkey-jerkey transmission adjusts over time to the "driver's style of driving", is that for driver 1, driver 2 or driver 3. I was never told by my dealer that the X3 was designed with only one driver in mind, were you????????
#66 of 232 How to lookup software versions?
Jul 11, 2007 (12:42 pm)
I have the transmission hesitation problem with the new X3 I leased and am trying to find out how to tell what software versions I have installed. Does anyone know?
#68 of 232 Re: BMW X3 hesitation on acceleration [arthurw]
Jul 11, 2007 (10:36 pm)
Car Leased in the beginning of Mar/2007
Rallye BMW, Westbury
Here is our latest update with our X3 issue. Our car has been in 3 times for the same problem. Rallye Service tried putting the fix in for the 2nd time. They had their head man worked on the car. The head tech stated he had worked on 4 such cars out of 200 sold this year and not one had come back. To top it all off the head tech test drove the car with my wife for the sole purpose of seeing if she was an erratic driver. She noticed this in the notes of the service advisor. I guess this is such a temperamental car that BMW now needs to start putting folks through driving school? 25+ years of driving experience is not good enough to drive an X3. Maybe itís the shoes we are wearing?
Well, they are getting this piece of crap back once again. My wife is absolutely livid - she was making a U-turn this morning and for several seconds the X3 went into la-la land, nothing, no engine noise, no acceleration, just stayed nice and quite in the intersection while the gas pedal was being pressed down and traffic was heading towards her. The fix was re-applied about a month ago and the car had been performing better. I had noticed many times where the car would hesitate and buck forward from dead stops or in making turns but not as much as before. It had started to get worse recently. I guess the nightmare of a transmission started to 'adapt'. My wife had been ok with the car as she claimed she did not notice any major issues - until this morning. She immediately called our service advisor and after a few hours of phone tag she finally get through to him. He stated he had to talk with the service manager because there were several other car issues. I donít know if he meant X3 issues or general car issues. He assured my wife he would call back by the end of the day. No call. I am sure we will be talking with both Service and Sales in the AM as they must be putting their ducks in a row. I am sorry to say I strongly believe they will have no answers.
All and all the dealership, both sales and service, have been very accommodating - I donít hold it personally against them that they have to sell and service this crap. This is clearly coming from the top down. BMW North America is clearly aware of this major safety issue yet they continue to sell these unsafe vehicles. We have leased for ~15 years and never had any issues. This is the first BMW we have leased. This car is a nightmare. You folks that feel the need to chime in on how great your cars are should feel very lucky as many of us are suffering months of agony and wasted time with this defective product.
BMW appears to be waiting for someone to get seriously injured or killed in this vehicle. I will be contacting my Attorney first thing in the morning to see what my legal options are. Its crystal clear there is no fix for this issue. I own a flawless 2004 330XI, what a disappoint.
#70 of 232 Re: BMW X3 hesitation on acceleration [tidester]
Jul 15, 2007 (7:09 pm)
Has anyone noticed that while the A/C is on the engine makes a horrible sound? I have also had problems with acceleration. I drove in Sport mode with A/C and had the same problem. As soon as the A/C is off the engine sounds better but still has acceleration issues.
#71 of 232 Re: BMW X3 hesitation on acceleration [trr1]
Jul 16, 2007 (8:39 pm)
Well it seems that you are having EXACTLY the same problems as I am. I am going to take this thing in for the 3rd time. I am not going to hesitate lemon law attorney if it does not perform perfectly. You are right-Somebody is going to get hurt with this car! I dont think there is a fix for it!
#72 of 232 Re: BMW X3 hesitation on acceleration [markdi]
Jul 18, 2007 (10:52 am)
I went passed the dealership and went to corporate. They are active in trying to resolve the issue. The car is in for the 4th time. Gut feel is I will be forced to terminate the lease, I cant belive they will fix this. I asked around my office to see if someone knows someone with an X3. One guy said his son has one. Sure enough, he has the same issue. The car was in a few weeks ago. His wife drove the car since dec, 2006 and never complained. He finally drove the car and noticed it had a several sec delay. The car was leased in NJ. It went in for service 2 weeks ago for the first time. All seemed fine. Today he told me the problem is back once again. Seems BMW blew it big time with this car.
#73 of 232 Re: BMW X3 hesitation on acceleration [trr1]
Jul 21, 2007 (2:46 pm)
BMW cant fix our car. Corporate has authorized a new car for us. At least they stand by their product. We hope there will be no issues with the new vehicle.