Last post on Dec 03, 2013 at 11:50 AM
You are in the Chevrolet Suburban & Tahoe
What is this discussion about?
Chevrolet Suburban, Chevrolet Tahoe, Chevrolet Silverado 1500, SUV
#80 of 412 YOU CAN GET REIMB IF FAILURE OCCURRED & REPAIRED PRIOR TO 70K
Feb 16, 2008 (2:47 pm)
I had the same issue on my 2003 Suburban at 42K in fall 2005. I was going 45 MPH and the speedo was at 120 MPH, as well the fuel gage bounced between half-full and empty. Cost me $414.38 to replace the cluster because it was out of 36K warranty. Flash forward 2 years to 4 Oct 07, I get a letter from GM on my husband's 2004 Silverado stating the cluster on his truck is now warrantied for 70K or 7 yrs due to the same problems with cluster I had on my sub. So I called the 800 number on the letter and explained the situation with the suburban. They said to submit a claim on the sub since the problem occurred at 42K miles and I had to pay for it to be repaired. NOTE: They asked how many miles I had on the sub now and I told them 72K but it ONLY had 42K at the time of failure and repair (receipts prove this) and it should therefore be covered in full since the clusters have known annomallies. Within 4 weeks of submitting the claim I had a check for $414.38 in my hands.
The number on the letter that I called for the Chevrolet Customer Assistance Center is 1-800-630-2438 (Hours of 8 a.m. and 11 p.m. EST Monday through Friday.) The CCAC people I dealt with were very helpful and apologetic both times I talked to them. They called after they processed the claim to let me know the check was in the mail.
The claim form is labeled CUSTOMER REIMBURSEMENT CLAIM FORM (I believe the form is #07187 because that is what is listed as the enclosure to the letter).
The following documentation must accompany the claim form:
*Original or clear copy of all receipts, invoices and or repair orders that show:
*The name and address of the person who paid for the repair.
*The VIN of the vehicle that was repaired
*The total cost of the repair expense that is being claimed
*Payment for the repair in question and the date of payment, (copy of front and back of canceled check or copy of credit card receipt)
On the form they instruct you to mail it with required supporting documentation to the Reimbursement Department, P.O. Box 33170 Detroit, MI 48232-5170. Reimbursement questions should be directed to the following number 1-800-204-0261.
Goes on to say:
If you have paid to have this condition corrected prior to this notification, you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized dealer.
You claim will be acted upon within 60 days of receipt.
IF YOUR CLAIM IS:
Approved, you will receive a check.
Denied, yo will receive a letter with the reason(s) for denial, or
Incomplete, you will receive a letter identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available.
FWIW. We received our letter from GM signed out by Scott Lawson, General Director, Customer and Relationship Services, on 4 Oct 07 for a 2004 Silverado but NEVER received one on our 2003 Suburban.
HOPE THIS HELPS!
#81 of 412 Re: Speedometer [gitirdone10]
Mar 24, 2008 (11:03 am)
Thanks for the info. I called the 800number and spoke directly to a GM rep. I told him that my Burban has 89k miles and they said they could still fix the problem. I did mention the class action lawsuit and he told me not to worry about it. That they would take care of it. I have an appoinment tomorrow with the local chevy dealer. I'll let you know how it goes.
#82 of 412 odometer question
Apr 24, 2008 (8:10 am)
Anyone know where the data for the odometer is stored?
Just curious as I may need to replace the cluster myself and don't want to lose that info.
#83 of 412 Re: GM Speedometer lawsuit filed [rockman59]
Apr 24, 2008 (10:59 am)
I've got one of the "faulty speedometer" GMC Yukons. Received a recall notice but they will only repair if I had less than the manufacturer warranty miles. Of course, I'm over the limit and they refuse to pay to replace. I believe it's absolutely ridiculous to "recall" an obviously defective part but refuse to pay because of the amount of miles on the vehicle. If a part is defective, it's defective. If any other Texans have this issue, let me know and I would have no problem pursuing a lawsuit.
#84 of 412 Re: odometer question [bonearzt]
Apr 24, 2008 (8:12 pm)
According to the Chevy tech who replaced my cluster, the data is stored in the cluster itself. In the case like mine where the cluster completely died and wouldn't respond to their computer diagnostics, we had to guesstimate when we reprogrammed the new cluster. Luckily I had recently gotten the oil changed and had the mileage on a sticker so we were very close.
#85 of 412 Re: odometer question [crujones24]
May 06, 2008 (6:30 pm)
I too got the recall letter on my '04 for the cluster. After it failed pre 80,000 and pre letter, I went in and had it fixed $425 worth. Then at 83,000 the letter came out, I sent in my paperwork and even though it was over the mile limit, they came through and paid for the cluster replacement.
Since then, and unrelated, I had a "check engine" light come on and off for a period before it stayed on. Going in to see what the issue was, I found out there is an air filter on the rear of the saddle tank (what a place to put a filter) which was totally plugged with dust which is some sort of vapor vent. I didn't know it existed or read anything that it need service. After seeing that though, I will service it on a regular basis from now on. The tech advised there is a fix to relocate the inlet up on top of the trans (like that would never see any dust) but he was talking $600 for the parts. I will just keep servicing it myself.
#87 of 412 Odometer recall letter!
Jun 28, 2008 (1:10 pm)
Can you email a copy to me? I Have an '05 Silv. Crew cab with 52k and mine hasn't worked for 5k I just figured i was over my warrenty and replace it myself..
and found this lawsuit forum looking for the part!
#88 of 412 Re: odometer question [carafter]
Jun 28, 2008 (11:04 pm)
Can you send a copy of the GM letter to me too? I am the original owner of a 2005 Silverado with the same wacky speedometer problem. We reported the problem to our local Chevy dealer last fall and were told they would be happy to fix it for $$$. We also have a 2005 Tahoe (the speedometer is still working properly on this one). We have never received any letter about this issue for either vehicle
#89 of 412 GM Speedometer lawsuit filed
Jul 16, 2008 (3:33 pm)
The speedometer on my 2003 Chevy Suburban Z71 says I'm going 120 m.p.h. when stopped. I brought it to the dealer and they said $600.00 to replace the cluster.I did not want to spend another 600.00 on a 50,000.00 truck after making several other costly repairs. Shortly after that I received a recall notice from GM but I was over the mileage. I think it is rediculous that they will not repair it when the problem is widespread, telling me that GM did not make the part correctly. I sent them a letter that Toyota will get my business next time. No more GM's!