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GM Speedometer lawsuit filed

107 messages,  Last post on Sep 13, 2008 at 12:18 PM

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#54 of 107 Re: Speedometer [kendra2] by wally13 Dec 13, 2007 (11:03 am)
Replying to: kendra2 (Dec 13, 2007 7:10 am) When you say get it fixed for free does this mean you will try and get your $110.00 diagnostic fee back? This is what ticks me off about the dealerships. They know what is wrong and still charge you a fee to diagnose the problem. Every gauge on the instrument cluster will eventually fail. They all use the exact same stepper motor to operate. Tach, speedometer, fuel gauge, temp, oil pressure----it doesn't matter they all have the exactly the same faulty stepper motor behind the needle. Is GM replacing the entire cluster or fixing only what doesn't work? If they are replacing the entire cluster what the heck was the point of a diagnostic fee? You are a much nicer person than I am. I would have refused to pay anything for something they have known about since 2003. I would love to meet the person from GM who decided on the 7 year or 70,000 mile stipulation. What's wrong with these people? I used to think Chevy/GM products had a good resaie value and that's why I have always driven them. What would someone give me for an 03 Tahoe with no working gauges?
#55 of 107 Speedometer + other defects by sgorski Dec 13, 2007 (7:01 pm)
My speedo started acting up at about 38,000 miles. I called my brotherinlaw who still makes his living as a mechanic ( I got out of the buisness 15 years ago). He told me there is a technical service bulletin (TSB) about the instrument clusters. This was in 2005. I called different dealers and got the same answer from all of them. Needs a new cluster; $450.00. I still have the speedo problem, I don't belive in paying for something that is a defect. I've also had to replace the intake manifold gasket, yes there is a TSB for that to. When it goes bad the check engine light comes on; by the way the new part has been redesigned. Also had to replace one of the O2 sensors about 6 months after the intake gasket. All of this started at about 38,000 miles. Dealers would cover nothing. Then one of the catalytic converters failed at 65,700. Got em, the converters are covered for 80,000 miles. When I had the converter replaced they gave me quotes on the invoice for new tires, transmission service, and 4x4 service. I also asked about the speedometer. The service rep knew all about the problem; it would cost $450.00 to fix. I just recieved my letter from GM about the cluster problems. Guess what, they will fix the speedo problem for free IF!! the vehicle is less than 7 years old and has less than 70,000 miles. That's right my odometer just turned over 78,000 miles. I called the 800 number on the letter and talked to a very nice lady who checked into my situation. She pulled up a history and found the visit to the dealer for the defective catalytic converter, with all the service quotes, BUT the dealer never entered the quote for the speedo repair into the system. Now there's no record of my speedo problem at 65,700 miles. She said she would forward my case to the factory zone rep and I would get an answer on 12/18/07. It's time to expand the class action suits started in California and Washington state. This is just another case of GM not standing behind it's product. In the late 1970's a book called On A Clear Day You Can See General Motors was published. I read that book and I can't belive I bought this GM product. Maybe I hoped they had changed. Next time it's another F150 or maybe better yet a Tundra. Replies to this message: kendra2 (Dec 17, 2007 6:39 am) jay113 (Jan 07, 2008 1:13 pm) sgorski (Feb 10, 2008 5:58 pm)
#56 of 107 Re: speedometer [kendra2] by truck240 Dec 15, 2007 (4:25 am)
Replying to: kendra2 (Nov 27, 2007 9:01 am) To class action or not??? I just got my letter today Dec 14th I had my speedo fixed around 6 months ago cost over $700.00 they replaced cluster. Who wins in a class action law suit? I get what 10 bucks and the lawyers 10 mil?? I think they just need to stand by there products. I bought the truck because I thought it was a better product then the 10,000 dollar cheep car. All I can say is good luck to those who have there letter now and more luck to the ones that will get there letters later
#57 of 107 Re: Speedometer + other defects [sgorski] by kendra2 Dec 17, 2007 (6:39 am)
Replying to: sgorski (Dec 13, 2007 7:01 pm) Funny you would mention a Tundra....looking at trading the Tahoe for one today. I myself am sick of the BS from GM. Been fighting with them for about a month, the rep called me on Friday to kindly inform me that the Regional rep said No, not going to fix it. Looking into the class action suit myself for South Dakota. If they know it is a defective part.....replace the darn thing. But.......that would probably be the last straw for GM. Planning to overload the complaint department with GM not standing behind their products. Maybe we all should contact Michael Moore or Bill O'riley?????? Maybe they could start a fire under their butts!! By the way, still haven't received our letter.
#58 of 107 Another place to send complaints about speedometers by kendra2 Dec 17, 2007 (7:45 am)
Hey everyone! I was reading through the class action suit filed in CA and WA, and found another place to complain to about our speedometers. Maybe if enough of us complain again about GM's "special provision" and how it is not acceptable considering the amount we pay for these vehicles, there just might be another investigation into the problem. This is the website   http://www-odi.nhtsa.dot.gov/recalls/recallprocess.cfm   If anything, it is pretty interesting what is considered safe and not safe. Check it out, and file a complaint. Just might work.
#59 of 107 Speedometer Repair Reimbursement by badandy Dec 18, 2007 (6:10 pm)
Just got off the phone with the GM Reimbursement Center, they declined to pay for the IPC replacement on my '03 Chev 2500HD ($600.00) due to the repairs having been done at 112,000 miles, although the problem had begun occurring many miles previous. (Decided to repair when I got that speeding ticket!) I had received the notification letter from GM, submitted the form and proof of paid repairs to them. Where can I find out more information regarding a class action filed in CA? Great site and information, thanks in advance for helpful info! Replies to this message: kendra2 (Dec 19, 2007 8:00 am)
#60 of 107 Re: Speedometer Repair Reimbursement [badandy] by kendra2 Dec 19, 2007 (8:00 am)
Replying to: badandy (Dec 18, 2007 6:10 pm) This is what I found for CA and WA. Hope it helps. http://www.lrolaw.com/pdf/GMSpeed.pdf
#61 of 107 Any one have same problem even after repair? by bigz04 Jan 01, 2008 (12:44 pm)
04 Chevy. I'm on my 4th Cluster this month! with no change. My Speedo still goes crazy at times or stays at zero. Dealership keeps telling me that its the cluster and that they will keep ordering a new cluster until they get one that works! All fine and good but they keep my truck for half the day every time it goes in! Any one else have this same problem?????? Update: the last two repairs they only kept the truck for 45 Min's...Which really pisses me off knowing they didn't need the Truck for as long as they kept it the first two times..I'm not getting rid of truck even as mad as this makes me but my wife's next vehicle with not be from the so called top 3, GM was the last straw, I have already lost money on a J.ust E.mpty E.very P.ocket and my Dad has had Ford nickle and dime him for years...Will be looking into a Subaru or Audi
#62 of 107 Instrument Panel Problems by crujones24 Jan 05, 2008 (1:28 pm)
I guess I'm out of luck for getting my instrument panel fixed since my truck is a 2000 Chevy Silverado and I think the lawsuit specified only 03'-04' right?   On New Years Eve I was driving and all of the warning lights on my instrument panel came on and then all of the warning lights went out and the speedometer and tachometer dropped to zero and the auxillary gauges froze in place. I think my volt/battery gauge still works but that's it. The backlight of the cluster still works, as do the blinker lights. The electronic odometer or any other digital notifications don't work either.   I've checked both fuse blocks and from best I can tell, nothing is wrong. Everything else in the truck works fine, including the radio. I've read alot about replacing stepper motors but those wouldn't affect the warning lights and digital notifications not working right?   Does anybody have any ideas I should try before spending a ton of money getting it repaired? Thanks!!!
#63 of 107 has anyone had this problem? by cdmonaghan1 Jan 06, 2008 (8:25 pm)
04 silverodo 62000 miles speedo sticks and jumps,called a local dealership about problem,said they have never heard of this before,and if they did,i did not purchace it from them and they would not repair.I had to find the dealership where it was purchased.

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