Last post on Dec 03, 2013 at 11:50 AM
You are in the Chevrolet Suburban & Tahoe
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Chevrolet Suburban, Chevrolet Tahoe, Chevrolet Silverado 1500, SUV
#367 of 412 Re: Speedometer Cluster not working [zarlo]
Nov 15, 2011 (8:02 pm)
I have quite a long story regarding the cluster problems with GM trucks. I took my 2003 Suburban to the dealer for oil changes after purchasing it in '05 with 38K miles. I started having intermittent oil pressure gauge readings, where the pressure would read 40 psi with key off and 80 psi when running. I figured so long as it read about +40 psi when running I was OK and just kept an eye on it. I mentioned the problem to the dealer at every oil change. They told me there was no "known issue" or recall, but they would be happy to schedule service for me. Eventually the oil gauge just pegged all the way past 80 psi and quit all together. I just lived with it until I got a letter from GM stating that the problem was being recalled and the fix would be free for all vehicles under 70K miles. I promptly took my truck to the same dealer and proudly presented my recall notice to the service manager. Since my truck had just over 72K miles I was told that they could fix the problem at my cost. I tried to jar his memory of all the times I mentioned the problem over the previous 2 years when my truck was well under the 70K miles threshold. No understanding on the dealer's part!
I was so ticked off I went home and started to type "2003 Chevy Suburban Instrument Cluster Issues" in the Google bar and before I finished the thread I got about 8 million hits. I discovered that just about every 2003 and later GM truck owner experienced the same issue and all were so fed up with GM that they said it would be their last (I have to agree). Anyway I found one posting mentioning the stepper motor problem and that you can buy the GM replacement motors on eBay and replace them yourself. I found a guy in Winona, MN selling the motors for $4 each so I ordered 6 - one for each of the gauges in my cluster - since all 6 use the same motor.
All you have to do to get the cluster out is pop off the bezel around your dash/radio and remove the four screws that hold the cluster in the dash. You can disassemble the cluster be unsnapping the clear front lens from the back of the assembly. To get to the stepper motors you have to remove the indicator needles from the gauge (mark their position first on a piece of tape affixed to the front of the cluster). If you can solder you can replace the stepper motors. The fix took me less than an hour to R&R the cluster and re-calibrate the speedo.
Well that fixed my problem for a couple years. Then this summer my speedo started acting erratically. I originally only changed the stepper for my oil gauge, since all the rest were working fine. I had the remaining 5 steppers from a couple years ago, so I thought I could just go back "in" and fix the speedo. Turns out I don't have the equipment or skills to un-solder and then re-solder the stepper motor for the speedo to the PC Board. It's just in an area that you need to be very precise in order to perform the soldering.
I called the guy in Winona, MN that I previously bought the motors from. He said I could send him the entire cluster and he would replace all 6 stepper motors and re-program the entire cluster with updated programming for $100, including return UPS shipping. I live in the Twin Cities so UPS Ground is next-day to Winona. I was w/o the cluster for 2 whole days, then the repaired cluster showed up and I had it back in my truck w/in 10 minutes.
The dealer wanted about $500 to repair the cluster. I swear they have actuaries on staff that calculate how many vehicles are on the road with less than 70K miles before they issue the recall, knowing that the hit to them will be minimal.
I'm done with GM!
#368 of 412 Re: 2003 Chevy Tahoe speedometer problem [carrie1v]
Nov 19, 2011 (1:36 pm)
Do you have a link for the youtube video? Thanks!
#371 of 412 Re: NHTSA [caligirl5]
Dec 02, 2011 (5:51 pm)
I filed a complaint online with nhtsa tonight. I called Chevy today about the problem with my 2004 Chevy Silverado and was told my vehicle is 4 months to old to qualify for the repair, even though it has only 46000 miles. GM does not stand behind there products. This was my first purchase of a Chevy Pickup, I also own a 2007 Cobalt I purchased new. Chevy is off my list when I buy my next vehicle. I guess i got dumb in my older years and thought it was ok to purchase a Chevy boy was I ever wrong. I would love to get in the lawsuit against GM if it is still in progress.
#372 of 412 Chevy Speedometer
Dec 03, 2011 (7:34 pm)
I have read so many of these stories. I am having the same issues as so many others. What I am trying to find out is how you start the process with Chevy? Wer have an 03 Tahoe with 90K miles Of course we emailed them, and that was 3 weeks ago with no response. I could pay someone on ebay and take a chance but something just seems wrong, so many are having this issue and nothing is done. Can someone tell me the route they took to get this resolved? We can be a squeaky wheel and in the meantime use our phone for a speedomter and hope we don't get going too fast on I-5! I would so appreciate any help at all!!
#373 of 412 Re: Chevy Speedometer [disneymama]
Dec 04, 2011 (3:08 pm)
For the speedometer only problem, you are talking about a defective 6 dollar part, the needle stepper motor. You just need a friend who has electronics as a hobby and knows how to solder in a small new component on a circuit board. Getting at the circuit board is not that hard, I have seen much harder repairs. The one I did for a friend a few months ago is working fine. But the repair process is extensive enough that the deals on line in the range of $80 if you send them your circuit board are quite reasonable.
I posted helpful YouTube, stepper motor purchase info, and forum locations a while back on this thread. I'd love to help you if you only lived near Knoxville, Tn. Good luck.
#374 of 412 Re: Chevy Speedometer [vonoretn]
Dec 28, 2011 (7:24 am)
I have a 2003 Tahoe and am having problems with the dash and the electrical system. Battery died this morning, after having issues for the past several weeks – whenever I started it in the morning, everything would reset (clock, radio, etc.) similar to the battery being replaced. This morning, it wouldn’t start at all. Before this started, the dash stopped working (Yes, I have been driving for several years without a working speedometer), except for the gas gauge – thankful for that! She just doesn’t have the same ‘umpf’ in the morning anymore – I had attributed that to her age in miles. Oh, the mileage is > 135,000. I read on another thread that some grounding wires might be loose and that others have fixed their problems by tightening the bolts. I have absolutely no clue as to what they are talking about. Any suggestions? I love this vehicle and do not want to trade her in.
#375 of 412 Re: Chevy Speedometer [lgmr]
Dec 30, 2011 (8:49 pm)
I fixed my problem via ebay... cost 36 bucks.... repladed all 6 guage motors.... works great, just need a little soldering experiance.... but today I just met my most difficul experiance with GM dealership.
$102.50 for each software upgrade needed for my suburban.
All I ask for was to have the XM function turned on for my Bose system...
I gave them my VIN nu,mber and they said I need over 2K in software upgrade to the computer system before the port can be activated.. but I would have to buy th the package also.l
#376 of 412 Re: Chevy Speedometer [lgmr]
Dec 31, 2011 (10:59 am)
as far as the problems we were having . . . fixed all the gauges getting new motors via ebay and taking the cluster out and soldering in new motors. The other issues (electrical) finally came to a head when the car died and AAA could not get it to start via jumping it. Turned out to be the battery and starter. New battery and new starter and no more sounding weak, no more clock reset, no more starter sticking (metal grinding) and it runs like it used to. I know a new starter and battery might not be a cheap fix but after so many other suggested it I am happy to report it has done the job for us so far.