Last post on Dec 03, 2013 at 11:50 AM
You are in the Chevrolet Suburban & Tahoe
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Chevrolet Suburban, Chevrolet Tahoe, Chevrolet Silverado 1500, SUV
#361 of 412 2003 Chevy Tahoe speedometer problem
Aug 15, 2011 (9:52 am)
Our 2003 Chevy Tahoe just starting having this speedometer stick problem at around 74000 miles. What infuriates me is that the VIN number is included in the class action lawsuit, but because the truck is over 7 years old (we are original owners) and has over 70,000 miles on it GM is non-committal on helping pay for anything. You have to take it to the dealer and have it diagnosed before they will do anything. That, is a $79 charge. You may get the dealer to waive that charge if it ends up being this problem, but it depends on the dealer. Then they have to send out your instrument cluster for repair or get a new one in (from where?) and GM has to approve any costs it might cover. Cost without any coverage from GM is $695. If your GM person is not on top of things, then your truck could sit at the dealership for days. I have a friend who did get the part paid for, but paid $200 in labor costs. You can take out the cluster yourself with 7mm rachet. I just followed the youtube video instructions. Then there are several places you can send it to and have all the stepper motors and lights replaced, so you end up getting your part completely reburbished and like new for around $100. The best part... you didn't have to take it into the dealer or deal with GM's bs.
#362 of 412 Re: 2003 Chevy Tahoe speedometer problem [carrie1v]
Aug 15, 2011 (1:48 pm)
carrie1v, Good job! Most people only have to replace the speedo stepper ($6+shipping), and most of the time the lights aren't involved. I did it in my shop, 4 solder joints for the speedo stepper only. You do want to be careful so you don't make things worse, but it is mostly common sense and care.
#363 of 412 Re: No speedometer or gas guage on my 2004 Tahoe [pierce33]
Aug 18, 2011 (11:41 am)
Chevy came out with a Bulletin about 2 years ago addressing this issue. It wasn't a recall but an extended warranty on the instrument cluster. I had the same problem, took it to my dealer and it was replaced at no cost to me.
#364 of 412 No speedometer or gas guage on 2004 Tahoe
Aug 18, 2011 (12:39 pm)
Was your your Tahoe within the mileage and time limits of the current warranty?
#365 of 412 Instrument panel is out
Nov 07, 2011 (11:21 am)
My 2003 Silverado had its instument panel go out. For a while it would not turn on when I started up the truck and then after a while of driving it would turn on. Now it is just out completely. This includes all of the instruments and the electrical display for mileage. I took the panel out to check the connection and everything seems to be connected properly. Does anyone have any thoughts?
#366 of 412 Re: Instrument panel is out [junior4x4]
Nov 14, 2011 (9:29 am)
my 03 silverado had the same problem. Everyone is saying stepper motor but that is not the problem in the case that the entire cluster shuts off.
After a day of troubleshooting I found three resistors needed resolder. The resistors are black at the 2 o'clock of the speed stepper motor, SSW of two silver 50V capacitors, they have 240 written on them.
A way to check, is to hook the circuit board up to the truck, turn the key on (but don't start the truck), and with a pencil press on these resistors and you should hear a buzzing and/or the cluster will turn on. be careful not to short the board to ground on the truck.
That fixed my cluster.
let me know if it works for anyone else
#367 of 412 Re: Speedometer Cluster not working [zarlo]
Nov 15, 2011 (8:02 pm)
I have quite a long story regarding the cluster problems with GM trucks. I took my 2003 Suburban to the dealer for oil changes after purchasing it in '05 with 38K miles. I started having intermittent oil pressure gauge readings, where the pressure would read 40 psi with key off and 80 psi when running. I figured so long as it read about +40 psi when running I was OK and just kept an eye on it. I mentioned the problem to the dealer at every oil change. They told me there was no "known issue" or recall, but they would be happy to schedule service for me. Eventually the oil gauge just pegged all the way past 80 psi and quit all together. I just lived with it until I got a letter from GM stating that the problem was being recalled and the fix would be free for all vehicles under 70K miles. I promptly took my truck to the same dealer and proudly presented my recall notice to the service manager. Since my truck had just over 72K miles I was told that they could fix the problem at my cost. I tried to jar his memory of all the times I mentioned the problem over the previous 2 years when my truck was well under the 70K miles threshold. No understanding on the dealer's part!
I was so ticked off I went home and started to type "2003 Chevy Suburban Instrument Cluster Issues" in the Google bar and before I finished the thread I got about 8 million hits. I discovered that just about every 2003 and later GM truck owner experienced the same issue and all were so fed up with GM that they said it would be their last (I have to agree). Anyway I found one posting mentioning the stepper motor problem and that you can buy the GM replacement motors on eBay and replace them yourself. I found a guy in Winona, MN selling the motors for $4 each so I ordered 6 - one for each of the gauges in my cluster - since all 6 use the same motor.
All you have to do to get the cluster out is pop off the bezel around your dash/radio and remove the four screws that hold the cluster in the dash. You can disassemble the cluster be unsnapping the clear front lens from the back of the assembly. To get to the stepper motors you have to remove the indicator needles from the gauge (mark their position first on a piece of tape affixed to the front of the cluster). If you can solder you can replace the stepper motors. The fix took me less than an hour to R&R the cluster and re-calibrate the speedo.
Well that fixed my problem for a couple years. Then this summer my speedo started acting erratically. I originally only changed the stepper for my oil gauge, since all the rest were working fine. I had the remaining 5 steppers from a couple years ago, so I thought I could just go back "in" and fix the speedo. Turns out I don't have the equipment or skills to un-solder and then re-solder the stepper motor for the speedo to the PC Board. It's just in an area that you need to be very precise in order to perform the soldering.
I called the guy in Winona, MN that I previously bought the motors from. He said I could send him the entire cluster and he would replace all 6 stepper motors and re-program the entire cluster with updated programming for $100, including return UPS shipping. I live in the Twin Cities so UPS Ground is next-day to Winona. I was w/o the cluster for 2 whole days, then the repaired cluster showed up and I had it back in my truck w/in 10 minutes.
The dealer wanted about $500 to repair the cluster. I swear they have actuaries on staff that calculate how many vehicles are on the road with less than 70K miles before they issue the recall, knowing that the hit to them will be minimal.
I'm done with GM!
#368 of 412 Re: 2003 Chevy Tahoe speedometer problem [carrie1v]
Nov 19, 2011 (1:36 pm)
Do you have a link for the youtube video? Thanks!