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Chevrolet Suburban, Chevrolet Tahoe, Chevrolet Silverado 1500, SUV
#347 of 412 Speedometer Cluster not working
Jun 13, 2011 (11:38 am)
I too am having the same problem as many of the fine folk here. My Speedometer and tachometer are no longer working. I wonít get into the other issues Iíve had with my Tahoe, thatís for another time and forum.
I took my 2004 Tahoe in, while still under warranty, to my local dealer here in Santa Clarita CA to have the problem fixed. The dealer said they would need my car for the day. Not a big deal considering they were going to fix the problem under warranty, or so I thought.
They had my car for a full day, then phoned and informed me that they did not have the part in stock. I was told that I would have to bring the Tahoe back once they had the part in stock. I got a call from the dealer about a week later informing me that the part was in stock and I should bring the car in for the repair. Great, I thought. I no longer will need to use my GPS as my Speedometer. I scheduled my Tahoe for the repair and dropped it off. Another full day goes by and I get a call from the dealer informing me that they no longer have my part and will have to reorder it. I will have to bring the Tahoe back for a third time once they get the part in again.
As most of you can understand, at this point I really feel I am getting the run around. I have taken time out of my busy day to get the car down to their facility for repair, but yet nothing gets done.
As life would have it, I started a new job. Great to be working, but now I have no time whatsoever. Working 50 plus hours a week and every other Saturday has my schedule full.
While driving to work one day, I notice that my tachometer is no longer working. So first the speedometer and now the tachometer, great! Okay, I better get this fixed before the rest of the gauges stop working. What next the fuel or temp gauge? Then I am really screwed!!!
Off to the dealer once again for repairs. Once I get they, the service department informs me that they will no longer cover the repair under warranty due to the fact my car has over 100K miles on it. I explain to the service person what has taken place and that the Tahoe has been in several times before for this issue, but they never fixed it, all within the warranty period. He looked up my service records and saw that I was telling the truth.
After reviewing my service records, and seeing my Tahoe had been in before for this issue, while under warranty, the service department tells me that I will have to pay $150 for the repair and there is nothing they can do about it due to the fact the car is now out of warranty. Seems a bit unfair to me. They should have fixed the problem when I first brought the Tahoe in, while it was still under warranty, rather then give me the run around they did.
So now what? Is there anyone I can contact at GM or Chevy to get this issued resolved? Am I stuck paying the $150? Can I just get the part and have it installed elsewhere or even do it myself?
This whole thing has got me wondering what other recalls are out there from my Tahoe. Not having a working speedometer seems like a real safety issue to me. Are there other safety issues I should be concerned about that Chevy has not informed me of? Is Chevy going to use the same excuse on other recalls saying the car is out or warranty? I guess I will see soon enough.
Once last thing Chevy, providing your listening
Treating your customer base poorly and not standing behind your product is really going to affect your bottom line. I know in the next year when I am ready to purchase another SUV I will be considering your competition. In these ever so difficult times with an economy that doesnít allow us to make financial mistakes I will be looking for a car company that stands proudly behind its product and warranty. I need to have confidence in the products I purchase and quite frankly itís not currently with you.
Jun 26, 2011 (5:35 pm)
We purchased our 05 Suburban Z71 new from the dealership. It was approximately two months AFTER the three year warranty expired that our speedometer completely went out. Of course I called the dealership thinking since the warranty just expired they would honor it. NOPE. They wanted $500-600 back in 2008 to fix it. We went without it and I use a phone app or the GPS for my speedometer. We also noticed the oil gauge is not accurate. After the speedometer went out, so did the lock on the rear driver's side door - it doesn't lock but the alarm will go off if someone opens it while the other doors are locked. I wish I never traded in our 02 Tahoe for this lemon - but then again, maybe something would have gone wrong with it too.
What is really disappointing is that my Dad was corporate counsel/secretary of GM for 25 yrs and when I (and all my sibs) try to remain faithful to the GM brand, this is how we get treated (GIVE ME YOUR MONEY). There is an obvious problem with the speedometers in this vehicle, it is not just a coincidence, yet the dealer just wants money. Guess we'll have to rethink what we are going to purchase next, but I'll keep my Z06, for now - the Suburban on the other hand...??? I have three MORE kids to get into vehicles too - - GM? Not unless someone wants to fix this problem. Sad since this is all we grew up with.
#349 of 412 No speedometer or gas guage on my 2004 Tahoe
Jun 29, 2011 (9:22 am)
Wow, I am shocked at the number of complaints, not just on this website but others too, about the same damn things going wrong on the 2004 Chevy Tahoe. What's more unbelievable is the fact that Chevy is not doing anything to compensate their customers. I have been driving for over a year now without a gas guage or speedometer and choked on the price when I was told what it would cost to fix everything. What's wrong with GM?! Even a company like SAAB fessed up and reimbursed me for parts and labor costs when something conked out that ended up being a rampant issue with many customers driving a similar make and model year. I don't get it. I love my Tahoe, but wouldn't ever consider buying another one at this point in time based on the lack of customer service I, and everyone else, have been experiencing.
#351 of 412 Re: Experience with GM Customer Service [gmcustsvc]
Jul 18, 2011 (3:25 pm)
Our Chevy Tahoe 2005 is acting up. The speedometer is doing the same thing every one else is describing. Is this a recall and can be replaced for free?
#352 of 412 Experience with GM Customer Service
Jul 19, 2011 (8:13 am)
Last I heard, repaired with parts and labor free if it's under 7 years from date of purchase, and under 70K miles. Free parts from 70K to 80K miles only.
#353 of 412 Bad GM gauges
Jul 19, 2011 (8:44 am)
You people can fix this problem yourselves for $11 per gauge. It's a matter of bad electric stepper motors that power each gauge needle. These are digital motors that receive a digital signal from the electronics in the cluster circuit. These stepper motors are available at Amazon for $5.90 plus shipping = $11. They are soldered into the circuit board inside the cluster.
These clusters are the easiest to remove that I have ever seen, based on a 04 Yukon versus others on other brand vehicles that I have removed. The large bezzel that covers the radio and AC controls also, comes off by just pulling firmly at key points with your fingers. To remove the instrument cluster, now exposed, remove the 4 hex head screws (7 mm or 9/32" socket). There are no multiple electrical connectors, just one to disconnect. No speedo cable to disconnect. No light switch to remove the knob on.
The reason dealers can't do this for you cheaply is that they need to tie up your vehicle while they outsource the cluster to an electronic service company. You can also outsource it yourself for $50 per gauge plus shipping, if you don't want to do the soldering yourself. See link below.
See my detailed post at:
ryanengel, "05 GMC Sierra Speedometer Doesn't work" #1, 9 Jul 2011 9:14 am
Posts 3 and 6
#354 of 412 Chevy Tahoe Speedometer Problems
Jul 25, 2011 (10:56 am)
My speedometer recently became haywire when it would go to 120 mph or start at 50, 60 or 90 at starting the engine. It has been stuck at 60mph for the past month and I am not sure if I need to change the speedometer cable, the entire cluster or the speedometer sensor. I am going to do the work myself with help from a friend who works on cars but I want to get the right part. Any good advice about which part is at fault here??
#355 of 412 Speedomoter problem
Jul 25, 2011 (11:48 am)
It is likely a failed stepper motor that drives the speedometer, that's what it is in 95% of the cases. There is no speedometer cable, it's all electronic. I just fixed one for $11 in parts including shipping, and it works perfectly. If it its like the 03 Tahoe I worked on, the dash bezel is easy to remove, and so is the cluster. One electrical connector to disconnect. Put the gear shift in low with the parking brake on to get working clearance. Once the cluster is out you have to snap all the layers apart, by hand with some prying.
I got the $5.90 + shipping part at:
Once you get everything in the cluster separated, you have to pull the needles off all the gauges. Mark where they were when you started. (Once reassembled, the speedo needle will probably be in the wrong spot, so reconnect it before you fully reassemble it, turn the ignition on, mark where the needle is, remove, take apart, and adjust the wrong location back to zero speed).
To pull the needles off, get two pieces of 1.5" by 2.5" thin cardboard rectangles, something about .015 to .025 inch thick (traditional shirt cardboard thickness). Put one on each side of each needle, and one by one, lift the needles with a fork, but instead of prying, use the compression force of the fork between the bottom of the needle pivot center, and the cardboard. The needle will eventually pop off the stepper motor shaft, but it takes quite a bit of force. Be gentle. Almost any other method will damage something, given the force required.
Here is a video below on how to solder the new stepper motor in. I used a 25 watt soldering iron, a cheap one from Home Depot. Just heat the 4 solder points and then pop the stepper motor off. It can only go on one way due to the indexed plastic bumps. Of course you only have to replace the speedo stepper motor if it's the only one not working right. Position, then solder the new one in. I recommend reviewing your solder joints when you are done with a magnifying glass to make sure you got a good solder weld.
#356 of 412 Re: Speedometer Cluster not working [ricklemke]
Aug 02, 2011 (7:03 pm)
Hope this helps. The problem with the dash gauges is a small and cheap item called a "stepper" motor. It is a small electrical device that resides behind the dash cluster and actually moves the needles. There is a guy on e-bay that sells them individually for 3 dollars or so. You need to have soldering skills to replace them your self. He also will replace them for you, for a fee, if you send him your cluster. I will look for his site and repost later. Great fix for an idiotic problem GM should have fixed years ago. Good luck.