Last post on Dec 03, 2013 at 11:50 AM
You are in the Chevrolet Suburban & Tahoe
What is this discussion about?
Chevrolet Suburban, Chevrolet Tahoe, Chevrolet Silverado 1500, SUV
#341 of 412 Experience with GM Customer Service
Jun 08, 2011 (7:57 pm)
My 2003 Tahoe also has the defective instrument panel cluster.
First, the Customer Service department will insist you go to a Chevy dealer to have the problem "diagnosed." The dealer wanted $120 to do the "sweep test" Realize this is a 6-10 minute test where the dash is put through a test sequence and they can see if the needles react correctly. The "Executive Office Customer Care" said they would "try" to help once I got it diagnosed. Of course the result was "defective instrument panel cluster" After many e-mails, phone calls, trips to dealerships and time wasted the Executive Customer Service Agent stated that there was nothing GM would do. Luckily I have a choice in my next vehicle purchase.
#345 of 412 Re: Experience with GM Customer Service [ygriz]
Jun 09, 2011 (9:48 am)
I apologize for the problems you are experiencing with your vehicle. Could you please email me your case number? I would like to look further into your situation.
Caron, GM Customer Service
#346 of 412 Re: chevy silverado speedometer [cwinstonhunt]
Jun 13, 2011 (8:20 am)
I have a much older suburban, a 95, and at 415,000 miles my speedometer
started acting up and it was sometimes interfering with shifting as well.
I ordered a Trans./Speedometer sensor and it fixed my problem. I think the
sensor was $53.00, im in Mi. GM should definetly make it right for this design prob.
#347 of 412 Speedometer Cluster not working
Jun 13, 2011 (11:38 am)
I too am having the same problem as many of the fine folk here. My Speedometer and tachometer are no longer working. I wonít get into the other issues Iíve had with my Tahoe, thatís for another time and forum.
I took my 2004 Tahoe in, while still under warranty, to my local dealer here in Santa Clarita CA to have the problem fixed. The dealer said they would need my car for the day. Not a big deal considering they were going to fix the problem under warranty, or so I thought.
They had my car for a full day, then phoned and informed me that they did not have the part in stock. I was told that I would have to bring the Tahoe back once they had the part in stock. I got a call from the dealer about a week later informing me that the part was in stock and I should bring the car in for the repair. Great, I thought. I no longer will need to use my GPS as my Speedometer. I scheduled my Tahoe for the repair and dropped it off. Another full day goes by and I get a call from the dealer informing me that they no longer have my part and will have to reorder it. I will have to bring the Tahoe back for a third time once they get the part in again.
As most of you can understand, at this point I really feel I am getting the run around. I have taken time out of my busy day to get the car down to their facility for repair, but yet nothing gets done.
As life would have it, I started a new job. Great to be working, but now I have no time whatsoever. Working 50 plus hours a week and every other Saturday has my schedule full.
While driving to work one day, I notice that my tachometer is no longer working. So first the speedometer and now the tachometer, great! Okay, I better get this fixed before the rest of the gauges stop working. What next the fuel or temp gauge? Then I am really screwed!!!
Off to the dealer once again for repairs. Once I get they, the service department informs me that they will no longer cover the repair under warranty due to the fact my car has over 100K miles on it. I explain to the service person what has taken place and that the Tahoe has been in several times before for this issue, but they never fixed it, all within the warranty period. He looked up my service records and saw that I was telling the truth.
After reviewing my service records, and seeing my Tahoe had been in before for this issue, while under warranty, the service department tells me that I will have to pay $150 for the repair and there is nothing they can do about it due to the fact the car is now out of warranty. Seems a bit unfair to me. They should have fixed the problem when I first brought the Tahoe in, while it was still under warranty, rather then give me the run around they did.
So now what? Is there anyone I can contact at GM or Chevy to get this issued resolved? Am I stuck paying the $150? Can I just get the part and have it installed elsewhere or even do it myself?
This whole thing has got me wondering what other recalls are out there from my Tahoe. Not having a working speedometer seems like a real safety issue to me. Are there other safety issues I should be concerned about that Chevy has not informed me of? Is Chevy going to use the same excuse on other recalls saying the car is out or warranty? I guess I will see soon enough.
Once last thing Chevy, providing your listening
Treating your customer base poorly and not standing behind your product is really going to affect your bottom line. I know in the next year when I am ready to purchase another SUV I will be considering your competition. In these ever so difficult times with an economy that doesnít allow us to make financial mistakes I will be looking for a car company that stands proudly behind its product and warranty. I need to have confidence in the products I purchase and quite frankly itís not currently with you.
Jun 26, 2011 (5:35 pm)
We purchased our 05 Suburban Z71 new from the dealership. It was approximately two months AFTER the three year warranty expired that our speedometer completely went out. Of course I called the dealership thinking since the warranty just expired they would honor it. NOPE. They wanted $500-600 back in 2008 to fix it. We went without it and I use a phone app or the GPS for my speedometer. We also noticed the oil gauge is not accurate. After the speedometer went out, so did the lock on the rear driver's side door - it doesn't lock but the alarm will go off if someone opens it while the other doors are locked. I wish I never traded in our 02 Tahoe for this lemon - but then again, maybe something would have gone wrong with it too.
What is really disappointing is that my Dad was corporate counsel/secretary of GM for 25 yrs and when I (and all my sibs) try to remain faithful to the GM brand, this is how we get treated (GIVE ME YOUR MONEY). There is an obvious problem with the speedometers in this vehicle, it is not just a coincidence, yet the dealer just wants money. Guess we'll have to rethink what we are going to purchase next, but I'll keep my Z06, for now - the Suburban on the other hand...??? I have three MORE kids to get into vehicles too - - GM? Not unless someone wants to fix this problem. Sad since this is all we grew up with.
#349 of 412 No speedometer or gas guage on my 2004 Tahoe
Jun 29, 2011 (9:22 am)
Wow, I am shocked at the number of complaints, not just on this website but others too, about the same damn things going wrong on the 2004 Chevy Tahoe. What's more unbelievable is the fact that Chevy is not doing anything to compensate their customers. I have been driving for over a year now without a gas guage or speedometer and choked on the price when I was told what it would cost to fix everything. What's wrong with GM?! Even a company like SAAB fessed up and reimbursed me for parts and labor costs when something conked out that ended up being a rampant issue with many customers driving a similar make and model year. I don't get it. I love my Tahoe, but wouldn't ever consider buying another one at this point in time based on the lack of customer service I, and everyone else, have been experiencing.