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You are in the Chevrolet Suburban & Tahoe
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Chevrolet Suburban, Chevrolet Tahoe, Chevrolet Silverado 1500, SUV
#318 of 412 Re: chevy suburban speedpmeter [lily5345]
Feb 12, 2011 (1:17 pm)
See my earlier post #253 about the GM recall in this thread. Note GM updated the recall in 2009 to allow up to 80,000 miles but you had to pay for their labor to remove and take out IPC panel. Takes 10 min and they typically charge $200. still a rip off.
I have another post here that describes how to take out the IPC and also where I got mine repaired. I chose Brian's Speedometer repair because he was close to where I live and I did not have to mail it to him. He does have a FedX service if you use him. See this post #280 in this thread for the deails:
Don't let GM screw you over. I myself would not give them the time of day much less let them work on my vehicle unless it was for FREE.
#319 of 412 Re: chevy suburban speedpmeter [kiawah]
Feb 21, 2011 (1:11 pm)
I have a 2005 Tahoe with 86K miles and the same speedometer issue everyone has posted about here.
I took it to the local dealer this morning for the speedo issue and the CEL came on over the weekend. I then found this site about the Chevy wide problem. So when the dealership called me with what was wrong and the cost (they wanted about $500 to replace the instrument cluster). I said no thanks I can have it fixed for about $150, the gal was great and said she would talk to the service manager to see if she could do anything. Well the return phone call was they would give me a new instrument cluster and I would have to pay the labor, $167.
I thought that was a fair deal since it would cost the $150 from one of the online rebuilders and my labor taking apart and putting back together the dash (twice). Provided I didn't break anything!
I fully agree it shouldn't have failed in the first place and I did file a complaint with the DOT, as this is a safety issue.
I have only had the Tahoe for 2 years and did not buy it from this dealership, but I would buy from them IF I decide to buy another Chevy.
This is only the second time I have dealt with this dealership and their customer service has been great both times.
Thanks for all the great post and info otherwise I would have paid alot more so the wife can have a working speedometer.
#320 of 412 Re: chevy suburban speedpmeter [kiawah]
Feb 21, 2011 (8:35 pm)
I can see your point IF Every Chevy dealer did it for $160 vs sending the unit off for repair AND if I had no mechanical abilities. However, the two Chevy dealers around my home quoted me over $500 to do the repair. A local shop "offered" to do it for around half of the Chevy quote. To which I told them all not only no but H_ _ _ no! None of these places were offering a fair price for what the job required.
What I did was find a speedometer shop in my area so I did not have to mail the unit off. Most local speedometer shops do this repair daily. The one in my area charted $70 (and also accepts ones mailed to them). This includes ALL GAUGE SERVO's replaced with NEW GM Servo Motors, ALL DASH LIGHTS replaced, ALL gauges Recalibrated/Certified, and a LIFETIME warranty. (Chevy won't give you that).
My work was to remove the cluster panel. That takes about 7 minutes to remove and 7 minutes to install using a butter knife and a rachet/socket (just follow the online video for removal/install). I then drove the cluster to the speedometer shop (10 miles away). I watched while they repaired the cluster (about 20 minutes). I then drove home and reinstalled the cluster. About 2 hours total time including the time drinking a cup of coffe thinking about it, finding a butter knife and socket, and putting away the tools and dishes afterward.
So counting the cost of gasoline and the cluster repair and the cup of coffee, I was out about $80 or so. So for me, I guess I chose the path of most satisfaction by not giving the greedy dealer the time of day.
I used my $$ savings to buy my wife and I a nice dinner on the town and a bottle of wine which brought me even more satisifaction then not getting taken by a Chevy Dealer.
THis is what I considered a "No-Brainer". But to each his own.
Good Luck Out There
#321 of 412 Re: chevy suburban speedpmeter [donfl]
Mar 04, 2011 (12:29 pm)
I am happy to hear your problem has been resolved. If you need anything please feel free to contact me directly.
GM Customer Service
#322 of 412 Re: chevy suburban speedpmeter [gmcustsvc]
Mar 05, 2011 (5:20 pm)
If you are truely a rep from GM, I am impressed you would have the nerve to even post on this site. As you are fully aware, GM is doing a shameful job of fixing a problem GM created by buying cheap parts and when they failed (as expected), GM silently fixes a few select models. But if the owners can't jump through all of the GM hoops, you gladly offer to "fix" the GM problem for $200-$600 dollars. THis is about a 500% markup on the repair including the labor. So GM makes money by using cheap parts and makes even more fixing the problem the cheap parts created. (This sounds like racaterring)
I have been a Chevy driver for many years. But this little issue has shown me GM's true colors. I have moved to FORD. They seem to be the only American company left with any ethics these days and they don't depend on handouts. They make money the old fashioned way - FORD EARNS IT!
#323 of 412 2007 Tahoe dead instrument panel and now wont start
Mar 07, 2011 (8:54 am)
While driving my instrument panel went dead, not I can not even turn over car. Any idea as to the issue. Battery is new..Alarm, Radio, lights etc function.....Instrument panel DEAD along with my Tahoe! HELP
#324 of 412 2005 Chevy Silverado speedomoter problems
Mar 11, 2011 (9:36 am)
I posted message 315 here on this site; Here is a recap of it :Feb 07, 2011 (6:53 pm)
My speedometer began acting up this week. When I got home, the speedometer read 60 MPH while the truck was sitting in the garage. I read a bunch of messages posted here about whether chevy will fix this and some non-chevy cluster repairs. My Silverado is a 2005 with 41K miles on it.
I followed some instructions on the forum and it did reset the gauges.
I placed the truck in drive while the engine was off. Turned the key as to start it several times, and as I did, the speedometer kept going backwards about 20 MPH each turn of the key until it got to zero Again. As of right now, it is working fine. I know this is probably a temp fix and I should expect this to act up again in the future. Thanks for all your topics and help on this forum
MARCH 11, 2011 Follow-up. I sent Christina a letter who is a GM rep and has posted on this site, She set me up with case number, and I was contacted approx 1 week later by Clinton, GM Service rep. He took a bunch if info, to include my milage 41K year 2005, and when I purchased the vehicle ( Used approx 8 months ago) and he then wanted to know how many GM products I have owned in the past and where i had my last oil change done at. I answered him and then asked, " are you going to base repairing my vehicle on these questions" to which he stated NO these are just statistical questions that we gather.
I received another phone call from another GM rep on March 9th 2011. She began by telling me all about my case. And then she quoted my past GM vehicles and where I get my oil changed at ( Non-GM dealer) This rep also stated that my VIN number was far away ( several thousand vehicles ) from the believed affected Dash cluster units, and stated my vehicle was not affected by the bad clusters. ( Although I am experiencing the same dash problems as all those older vehicles). She told me that based on all as stated above, GM would NOT help me with my vehicle.
This surely puts GM at the bottom of my list for future vehicle purchase. I guess I will have the cluster fixed ( AND NOT AT A GM DEALER) and sell it. I think Ford product may be my next purchase. Thanks GM for selling an inferior product and then not standing behind your products !!
#327 of 412 Speedo on my 03 just died
Mar 12, 2011 (7:06 pm)
Gentlemen, My 03 Silverado has not given me problem one til tonight. The speedo just died. I kinda see that there is a class action suit for repair of the cluster. I got a letter some time ago, but I circulated it. Could someone bring me up to date on years and milage of vehicle that they will fix. I did copy the number (!-866-996-9463) I don't think someone will be there Saturday night. Thank You, a new guy to the site.................joen2