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Kia Sedona, Van
#54 of 102 Re: 2006 Kia Sedona steering wheel vibration [lacoydr1]
Sep 27, 2007 (2:42 pm)
Hi Dougv and egg. Here's my latest. As I said I brought the van back in on Tuesday. Here is what has transpired so far.
· 09/25/2007 – Tuesday – Brought to dealer at 08:00AM so they could “tear it apart”. They supplied me with a rental vehicle (Chevy Silverado 4x4 Crew Cab). I called them at 4:50PM to see how things were going and they said they needed the vehicle for at least another day.
· 09/26/2007 – Wednesday – I called the dealer at 2:00PM. I spoke with the Service Manager. He said they had made progress but it is still not perfect. They are now trying a different brand of tires (Kumho vs. Hankook). I thought this shouldn’t make a bit of difference because they already tried replacing all four tires. He said they were in the process of doing it and he would call me back after he test drove it himself. At 3:30PM I got tired of waiting so I called back again. I spoke with the Service Manager and he said the new tires didn’t fix the issue but that the vibration doesn’t start now until you reach 75MPH. I asked what exactly they had been doing over the past two days and this was his response. “We took all four tires and six rims (I assume he meant the 4 that were on the car and the 2 old ones they had swapped out) over to the Honda dealer where they ran a “Road Force Test” on all different combinations of tires and wheels until they got the best match”. But again this didn’t resolve the issue and they had already tried this during the week of 08/20. He said the problem was improved but still there just enough to be annoying. I told him that I was at the point of wanting to exercise my Lemon Law rights and that I would be speaking with counsel. He thought that Kia would be amenable to a replacement which is all I really want. He said he now had to report in on their progress to the district Kia rep and he would get back to me on Thursday. They still have the van.
· 09/27/2007 – Thursday – I did some research on the internet last night and found a link to the Kia Tech Site. This site contains all of the Technical Service Bulletins, recalls, etc. for all Kia vehicles. I did a search and found several TSBs that could be related to my issue. All of them had to do with computer issues causing transmission and wheel vibration. I sent this info to the dealer. Then today I got tired of waiting for a call from the service manager so I called them around 3:00PM. The guy I spoke with said the service manager was out of the building at the moment and he would call me back when he returned. A little while later the service guy called back and said they were going to be keeping the van for another few days at Kia’s request. They were going to try swapping out the axles and do even more “Road Force Tests” on the wheels/tires. I told them that this had already been tried and would no doubt not make a difference. I asked if they had looked up or tried any of the TSB info I forwarded them and he said that they were going to try some of those as well. Wouldn't you think they would have read these things when I first had the vehicle in for the issue. He then told me I could get a different rental vehicle if I wanted to. Also, I just remembered that I had problems wth the idiot lights coming on for no reason. The TPMS (tire pressure monitoring system) and the ABS lights both had come on several times in the past. I asked the dealer to check this out on some of the first appointments and they said they couldn’t find any issues. Again, this could point to either defective sensors or a defective computer. I am thoroughly frustrated at this point and just want a different van or my money back. I have hired Kimmel and Silverman, a nationally recognized lemon law firm. They said worst case scenario that Kia will make me keep the vehicle and pay the difference between what I paid for the van and what KBB Trade in value is now. I could live with that. I'll keep you posted.
#55 of 102 Re: Steering wheel vibration at highway speeds- what's the problem and the
Oct 04, 2007 (4:37 am)
I have the same problem described here with high speed vibration (in addition to other parts replaced). The first attempt to resolve this problem, used a third party road force balancing machine, which found two bad rims and one bad tire. They were replaced, and the problem persisted.
I brought it back and the timing chain tensioner was replaced. The problem still persisted.
A KIA Engineer came out to verify the problem, because I had requested aluminum wheels and new tires. He verified the vibration, as I was in the passenger seat next to him.
The new wheels (17" aluminum) and tires (Michelin) were put on. Previously I had 16" steel wheels and Hankooks. The problem persisted.
Then I found this forum.
#56 of 102 Vibration is finally gone...
Dec 03, 2007 (10:26 am)
on my 2006 Sedona LX! The wheels and tires were replaced because the good load force testing computer found problems but replacing the wheels and tires did not
stop the vibration completely. It was still there at about 72+ MPH but then the steering and back seat would vibrate while braking. I took it to the dealer and they replaced both front rotors and turned the back ones. The van now drives smoothly like it should. I hope the rotors last at least until 50K miles but I'm not counting on it, Consumer Reports gave the brakes a low score for the 06 Sedona, a black circle.
I wash the van once every one or two weeks and is parked in the garage so that should help.
#57 of 102 Re: 2006 Kia Sedona steering wheel vibration [lacoydr1]
Dec 18, 2007 (8:26 pm)
Hi lacoydr1 and Egg,
So this is the time of the year for miracles! Two weeks ago I picked up a new 08 Sedona at my dealers and he told me to just drive it like it was mine. It drove just perfect. No vibration of any kind. Today I went in to his office where he had the paperwork from Kia. I'll skip all of the accountant and lawyer legaleeze. Bottom line they took my 06 Sedon LX and gave me the 08 Sedona LX straight swap. No tax title or License fees and they waived any mileage fee that there might be. No monies exchanged anywhere. I think the dealer was a little surprised also since Kia had originally had said that there would be a fee based on differences in the MSRP. They even washed the two week old van and filled it with gas. As I have said before Kia was not going to admit anything and accordingly the papers I signed said that very same thing that they were not admitting that anything was wrong but they just wanted to settle everything. So after 9 1/2 months I have the van I wanted. Also I have posted with the final resolution as I had promised many months before. To those of you still with problems you can go back and read my oddessy page by page. Also to those still with problems I think some of the new posts point to a real solution to repairing the vibration. As I had posted before after I had test drove an 07 Van in another state and found the same vibrations there the Service manager there told me that had problems with the rotors and he would just resurface them and they would be fixed. I now believe that this is a solution. I don't believe the rotors are the cause, I think it is in the computer when either the ABS or the ESC comes in to play because of some computer error the brakes are brought into a slight contact with the rotors and the ESC causes the brakes to pulse causing the vibrating. I don't think the rotors are warped, no QC department would ever let that happen, But when they are shaved down the thinner rotors do not make contact with the brakes when the ESC or ABS misbehaves. This is really such a simple and cheap solution I don't follow why Kia would not make the adjustments. But everyone goes though the same change the wheels, tires, force balance, etc. Maybe it takes one to know one, that is the corporate or legal mind.
Also one other commonality, the Kia rep is never any help. I think my final disposition really came about because my Dealer had just worn out his patience trying to work things out with the Rep and talked to the factory direct-Consumer Affairs and got things done by them. He has all of my sympathy and also any other car buying I might be doing.
So unless something unexpected happens this will be my last post here. If anybody wants to ask questions go ahead and post and I will respond.
Lots of Luck,
#58 of 102 Re: Vibration is finally gone... [smiller]
Dec 19, 2007 (12:16 pm)
The low score for the brakes comes from the TSB's on the the Sedona redesign first year model. I have had my 06 for almost a year now and no vibration or problems whatsoever. I really like the van, even had the thing up past 100 MPH on open road just to see how she felt and it was fine. Not like my 400 HP mustang but great for the kids and wife, and no the kids or wife were not in the van while testing it....
#59 of 102 Re: Vibration is finally gone... [lavrishevo]
Jan 08, 2008 (8:50 pm)
Glad that everything worked out for you. I wish that Kia would be that good to me. I have had an lawer now for about 3 months and all they have offered so far is to give me $3000.00 ( I would only see $1500.00) and I would still keep the van that is not fixed and has several other issues beside the vibration. Looks like now we will be going to court. You would think that It would be cheaper for them to settle out of court, but I guess that they figure that I will get tired of the process and take their offer, which will not happen.
#60 of 102 Re: Vibration is finally gone... [egg]
Jan 09, 2008 (6:37 pm)
Sorry to hear of your aggravation. Question: Why would you only get $1500 of the $3000? If it's attorney's fees I think the looser pays those. I guess it's too late now, but KIA is required to give you arbitration if either party requests it. Sounds like you would win that one. Could be that KIA wants to make you wait since you got a lawyer. How are you getting around? Certainly a lawyer should expedite things if you had no transportation. Also I don't know what your lawyer is doing but in my letter to KIA claiming I had a lemon I cited the fact that nobodies mechanic could find out what was wrong including theirs and then therefore nobody could guaranttee that what was wrong was not a safety hazard and maybe the steering might fail or a wheel fall off. If you read earlier in these posts you will read that in fact a wheel did fall off on somebodies van.
I do agree with you that the only thing we know for sure is they really want to drag things out. All I can say is drive another car and wait. I am sure you will prevail if and when it goes to court if for no other reason than they are dragging it out. The Lemon Laws are specific in stating that the purpose of the lemon law is so the customer doesn't have to get aggravated and he can get quick action.
You can download all of the previous comments from me and the others from this web site also as evidence.
I guess this doesn't help you but I have just put 1500 miles on my 08 Sedona to Scottsdale and back and the thing just purred. It was so steady and a real joy to handle. All the things the 06 was not.
#61 of 102 Re: Vibration is finally gone... [dougv]
Jan 09, 2008 (7:02 pm)
Besides the problems you had in your 06 do you notice any differences in your 08? Power, handling, and so on?
I have an 06 without any issues and am very happy with it but I am curios about the 08 if there were any changes.
#62 of 102 Re: Vibration is finally gone... [lavrishevo]
Jan 10, 2008 (11:33 pm)
Kia is only required to pay lawyer fees if it goes to court. I have counter offered but the lawyer seems to think that they will not except and we will end up in court. I currently am still driving the van, although not on long trips. Wife just drives it to work and back (only about 2 miles). Have also had several instances of have check engine light on and Air bag light on. Can't wait to get rid of this thing!
#63 of 102 Re: Vibration is finally gone... [lavrishevo]
Jan 11, 2008 (10:22 am)
I don't remember. I stopped driving the 06 in March of 07 after only 625 miles of driving and left it in the dealers parking lot. I have seen the brochures for the 08s and the only changes they state are some small cosmetic inside like changing some leather to vinyl etc. However we know for sure they changed something to stop the vibration. Also one time when I was in the shop I saw the dealers mechanic changing the timing belt idler on an 06. When I asked him he said that they were changing a lot of them. This certainly would have an effect on engine performance. There might even be a technical bulletin on it.