Last post on Nov 13, 2011 at 6:08 PM
You are in the Kia Sedona
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Kia Sedona, Van
#45 of 102 Sedona 2004 vibration
Sep 02, 2007 (8:08 am)
I am not good at describing mechanical problems, but here goes. I have had my Sedona Van for just over 3 years. Had right wheel assembly fly off just over 60,000mi. No help from Kia other than wholesale parts. Dealer no help at all otherwise. Now I have the vibration problems many are talking about. Have had a vibration for 90 plus day. My Kia dealer first went for wheel balance, no help, then replace front end parts from another Sedona van, no change, then replace some bushings ($300 incl labor) and still the vibration continues. They've test driven it numerous times and nothing changes. I can feel it in the gas pedal especially when hitting the pedal for some extra oomph such as going up a hill. The strangest thing though is that the strength of the vibration is not consistent. At times it is not hardly as bad as at other times. Last night for instance I had a trip of 240 miles. The first 190 miles you knew the vibe was there, however I could live with it. Then on a smooth stretch of road it became more violent especially when heading up hills (i'm on cruise). Then after about 15 miles of this, things settled down again and it wasn't as big a bother by any stretch. My service shop has put a lot of time into this, and haven't soaked me any big wads of money. They want to find out the problem too. But I do find that Kia Customer service at head office is useless and does nothing for the consumer. Their field reps. especially in my area show no care whatsoever. If I buy an other Kia it will only because of the guys in the service dept of my dealer. And the Sedona van is as comfortable as it gets. I am a sales rep and spend lots of windshield time every day.
#46 of 102 Re: 2006 Kia Sedona steering wheel vibration [dougv]
Sep 03, 2007 (7:59 am)
If they ever find the problem please make sure to post. I have the excact same vibration. 65,000 miles. It changes with road types. I have put new tires, had them rebalanced twice. It does not pull but you can feel it in the floor, the wheel, and watch the head rests shake like in a seizure. No idea what to do with this car.
#47 of 102 Re: 2006 Kia Sedona steering wheel vibration [egg]
Sep 05, 2007 (5:02 am)
Well the "additional load force test" had no effect on the issue. The Service Manager felt so bad he had his guys deliver the van to my house. They are still waiting to hear back from Kia. One interesting thing I have noticed - I live in the North East. The weather goes from -20 to 98 degrees between winter and summer. I got my van in February and didn't notice an issue until late Spring. Yesterday it was around 72 degrees when I drove home and I noticed the shaking was much improved. This morning it was 45 degrees when I drove to work and again the shaking was much improved. I am going to monitor temperature and intensity of the shaking over the next week. It's supposed to hit 90 degrees by the weekend. I'm also going to let the service manager know so they can relay the info to Kia. Good luck on your lemon replacement fight.
#48 of 102 Re: 2006 Kia Sedona steering wheel vibration [lacoydr1]
Sep 05, 2007 (4:47 pm)
Received a call from the dealer's service manager today. The district rep. was in and test drove my van. He to noticed the vibration and after a long meeting with the service manager they have decided to try and change out both the front struts. I told the service manager when he called that had already been done back when they replaced the strut mounts and he seemed unaware. He is now calling the rep back to let him know that the van already has new struts and seeing if they want to try anything else. It is interesting that you mention the cold weather. While looking through my service records the other day, I noticed that over the winter months I did not have it in for service. I related it to not driving long distances and reaching high speeds, but maybe it was something else. I will keep you posted
#49 of 102 Re: 2006 Kia Sedona steering wheel vibration [egg]
Sep 05, 2007 (10:05 pm)
I swear I don't know why I post to you girls. You gossip like your at a coffee clutch. Firstly what is the service manager or KIA going to do with the information that there is a difference in handling between summer and winter. They are the experts and you are solving your problem for them??? It is so naive to think that KIA does not know what the problem is. I don't think KIA is a bad company because they won't admit this. It is just policy dictated by the lawyers. As far as the lemon law is concerned, it is very specific. If you qualify then you qualify. The purpose of a lemon law is so that consumers don't have to labor and linger unduely long. If you don't want the KIA then tell them. I have gone through everything that you guys are now experiencing, if you have read my posts. I will continue to post until resolution as I promised to do so since so many complained and not one posted after a resolution.
#50 of 102 Re: 2006 Kia Sedona steering wheel vibration [dougv]
Sep 22, 2007 (8:37 am)
Thanks for the updates Egg and dougv. I had called my dealer over a week ago and he said he was talking to the Kia rep the next day. I didn't have the time to call him back until yesterday. I asked what the status was on my problem and the guy who answered put me on hold. He came back a couple of minutes later and said that Kia wanted me to bring the van in for a few days so they could tear it a part. Kia would pay for a rental vehicle while they have my van. I almost wonder if I hadn't called if I would have ever heard back from them. So, either Monday or Tuesday I will be bringing the van in again and they will probably try all of the things they tried on your vans, most likely without resolution. I just hope it's a warm day when they take it out for the test drive. Otherwise they'll think they've fixed it. But if they do give it back to me and say it's fixed (during cold weather) then I'm going to ask what defective part they found that was causing the issue. I am also going to send them an e-mail stating that I won't believe it's fixed until I drive it in hot weather, most likely next summer. That way I'll be covered if the problem rears it's ugly head again later on. I'll keep you posted.
#51 of 102 Re: 2006 Kia Sedona steering wheel vibration [lacoydr1]
Sep 22, 2007 (12:33 pm)
Good news and bad news? Firstly the good news. KIA has agreed to exchange my 06 for a new 08 Sedona. Don't know yet what the price difference will be yet. I assume it will be just the differences in MSRP. Actually I should be paid for the almost 9 months of "Fill in your own words" that I have been through. The dealer (who has been great through it all) said he would let me know when the 08's are ready to be delivered and I can come in and make my choices on styles and options. The bad news. KIA has said that in exchange for the new Sedona I will have to pay a mileage fee on the use I had of the 06. Now get this! The mileage fee is $.50/mile!!!! This is not bad for me as I had only about 600 miles on the 06 when I brought it in and maybe even less. The dealer told me he would pay this for me. However, if I recall correctly you guys had a lot more miles. Like if you had 6000 miles you would owe them $3000! This is getting close to what you could get from any other dealer on a trade in for any other car. My motivation with so little miles on mine was firstly I did not know how safe it would be to drive it on the highway and secondly, I'm a nice guy and if there was to be an exchange I wanted to give back a car that was almost like it had just been driven off the lot. Sorry, I can't say this about the KIA rep. So, every time they give you back your van and tell you to drive it they are charging you $.50/mile for that privilege. I know this information is not encouraging. The best deal for you is for them to get your vans fixed. However as all the other posts are testament they will spend piles of money doing busy work on your vans and never get down to the real problem. I don't know what else I can do to help you guys. I am not a crusader who will try to get to the bottom of this farce or try to blacken KIA's image. If I get my new 08 Sedona (and it is ok!) I will probably just go away. And I would probably buy another KIA when the need arises! My only consolation would be to have KIA do a Mia Culpa. But as I said before they are not going to plead guilty, only a "no contest" thing. So I will post if I have something new and hang in there!
#52 of 102 Re: 2006 Kia Sedona steering wheel vibration [dougv]
Sep 23, 2007 (6:14 pm)
Thanks for the information. I have been talking with a Kia representative for about a week and they are reviewing my case for the Lemon law. I just got my van back last week and after all the attempts to fix it, it is actually worse. I have been through this process once before in 1999 we had a lemon GMC Conversion van that was bought back. In that case the dealer was great and fought for us and actually helped us pay our taxes and gave us an additional $2000 to help with the settelment. We only payed $.15/mile at that time. I agree, $.50/mile is not reasonable but excessive. I have 17,000 miles on my van and that will run me $9000!! I have now contacted an attorney to see what my rights are. I will keep you all posted on my resolution.
#53 of 102 Re: 2006 Kia Sedona steering wheel vibration [egg]
Sep 24, 2007 (11:37 am)
Thanks to both dougv and egg for the info. Dougv - that's great news for you. Egg, it sounds like both of us would be hosed in a swap. I would hope my dealer will fight for me. They are part of a really big consortium of 19 dealerships in 3 states. I would hope they would want to stand behind me (financially). 50 cents a mile seems extreme especially when you consider many of those miles for me were either spent getting the vehicle to the dealership, the dealership test driving it or me just driving the vehicle while it is broken. When you lease a car the charge is usually 15 cents a mile for every mile over the limit. As I said earlier, I am bringing mine back down tomorrow morning so they can "tear it apart". I will have a rental at Kia's expense. At this point I would be happy to swap my van for one of the dealerships "off lease" vans on the lot (even if it had more miles). They have three on the lot that are the same color with the same equipment. Well, I'll keep my fingers crossed. Good luck to you guys.
#54 of 102 Re: 2006 Kia Sedona steering wheel vibration [lacoydr1]
Sep 27, 2007 (2:42 pm)
Hi Dougv and egg. Here's my latest. As I said I brought the van back in on Tuesday. Here is what has transpired so far.
· 09/25/2007 – Tuesday – Brought to dealer at 08:00AM so they could “tear it apart”. They supplied me with a rental vehicle (Chevy Silverado 4x4 Crew Cab). I called them at 4:50PM to see how things were going and they said they needed the vehicle for at least another day.
· 09/26/2007 – Wednesday – I called the dealer at 2:00PM. I spoke with the Service Manager. He said they had made progress but it is still not perfect. They are now trying a different brand of tires (Kumho vs. Hankook). I thought this shouldn’t make a bit of difference because they already tried replacing all four tires. He said they were in the process of doing it and he would call me back after he test drove it himself. At 3:30PM I got tired of waiting so I called back again. I spoke with the Service Manager and he said the new tires didn’t fix the issue but that the vibration doesn’t start now until you reach 75MPH. I asked what exactly they had been doing over the past two days and this was his response. “We took all four tires and six rims (I assume he meant the 4 that were on the car and the 2 old ones they had swapped out) over to the Honda dealer where they ran a “Road Force Test” on all different combinations of tires and wheels until they got the best match”. But again this didn’t resolve the issue and they had already tried this during the week of 08/20. He said the problem was improved but still there just enough to be annoying. I told him that I was at the point of wanting to exercise my Lemon Law rights and that I would be speaking with counsel. He thought that Kia would be amenable to a replacement which is all I really want. He said he now had to report in on their progress to the district Kia rep and he would get back to me on Thursday. They still have the van.
· 09/27/2007 – Thursday – I did some research on the internet last night and found a link to the Kia Tech Site. This site contains all of the Technical Service Bulletins, recalls, etc. for all Kia vehicles. I did a search and found several TSBs that could be related to my issue. All of them had to do with computer issues causing transmission and wheel vibration. I sent this info to the dealer. Then today I got tired of waiting for a call from the service manager so I called them around 3:00PM. The guy I spoke with said the service manager was out of the building at the moment and he would call me back when he returned. A little while later the service guy called back and said they were going to be keeping the van for another few days at Kia’s request. They were going to try swapping out the axles and do even more “Road Force Tests” on the wheels/tires. I told them that this had already been tried and would no doubt not make a difference. I asked if they had looked up or tried any of the TSB info I forwarded them and he said that they were going to try some of those as well. Wouldn't you think they would have read these things when I first had the vehicle in for the issue. He then told me I could get a different rental vehicle if I wanted to. Also, I just remembered that I had problems wth the idiot lights coming on for no reason. The TPMS (tire pressure monitoring system) and the ABS lights both had come on several times in the past. I asked the dealer to check this out on some of the first appointments and they said they couldn’t find any issues. Again, this could point to either defective sensors or a defective computer. I am thoroughly frustrated at this point and just want a different van or my money back. I have hired Kimmel and Silverman, a nationally recognized lemon law firm. They said worst case scenario that Kia will make me keep the vehicle and pay the difference between what I paid for the van and what KBB Trade in value is now. I could live with that. I'll keep you posted.