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Vans & Minivans Kia Sedona Kia Sedona Steering Wheel Vibration
92 messages, Last post on Mar 27, 2009 at 6:25 AM
You are in the Kia Sedona Forum. Your Host is Karens
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Replying to: dougv (Aug 01, 2007 11:30 pm) 
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Replying to: egg (Aug 04, 2007 1:34 am) In response to Dougv, I am located in Western Massachusetts. The dealer is in Northampton (about 25 miles south of me). Still no tires. Egg, I have had wind noise as well but only when I am going 65 or over and there is strong winds on the highway. Otherwise just the normal wind noise that you get with most vehicles. The lemon law in MA is you have to be without the use of your vehicle for 15 days total for the same problem. Then it's considered a lemon and their would be recourse with Kia. I have only been without mine for 2 days. I've got a long way to go. The problem is I really like the van (minus the vibration). I would have bought a Sienna but I just couldn't afford it. I used to be a staunch Toyota loyalist, then Subaru (because we moved onto a mountain) and then Hyundai because they were cheap and good. In fact I was looking at the Entourage but they weren't doing any deals on them. When I saw the add of the Sedona with $6000 off of MSRP I just couldn't overlook it. Well, you get what you pay for. I'm hoping that Kia actually figures out what the problem is an issues a recall for all Sedonas. We'll just have to wait and see. Good luck to all.
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Replying to: lacoydr1 (Aug 04, 2007 7:57 pm)
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Replying to: egg (Aug 12, 2007 7:30 pm)
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Replying to: lacoydr1 (Aug 13, 2007 4:08 pm)
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Replying to: lacoydr1 (Aug 14, 2007 2:00 pm) I just got back from vacation and called the dealer to check on my van. As yoy may remember, I left it with them all last week. Here's the outcome: They finally took my advice and swapped all four tires and wheels with a used Sedona. Lo and behold the problem went away (accorfing to them). They then my tires/wheels on the Hunter "load force test" machine. The results came back that both rear wheels were warped and not repairable by the machine. They have two new wheels on order and they are supposed to arrive on Wednesday, 08/29. Hopefully I'll get the van back tomorrow completely fixed. I'll update you then. 
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Replying to: lacoydr1 (Aug 28, 2007 6:37 am)
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Replying to: capecoralbill (Aug 29, 2007 1:44 am)
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Replying to: egg (Aug 29, 2007 7:40 am) If you have read my previous posts you should know about where I stand. I will now update you. As stated "several" engineers from Korea and California came to work on my car on Aug 20th. I dropped the car off at 7:30 and left. The dealer called me on the 21st at 3:30 and said the car would be ready in about 45 minutes but he would call. He called me at 5:15 and said it would not be ready tonight but he would call tomorrow. He called on the 22nd at 11:30 and said the car was ready for a test drive. I really did not ask what they had done to the car because I had no way of verifying it anyhow and all I was interested in was the results anyway. Can you guess the results? Vibration was a lot better about 90% good. I considered taking the Sedona on a 2000 mile trip for a shakedown. However I came to my senses. They had had the car for 6 months now and had brought out the A team that had worked for 2 1/2 days and still the vibration was not solved completely. What I was proposing was more of the "gee! howbout we try this" stuff. I finally hit my limit. I told them lets put this behind us and move on I was out of patience. I had not been driving the car and had put only about 650 miles on it. Although it had about 1300 when I gave it its last test drive. Oh! yeah they did do one more thing on the word of the KIA tech rep. They swapped my steel rims and tires for the aluminum alloy 17" and I did one more test. The handling was better but the rims still had no effect on the 75mph vibration. The Service mgr hinted that if I was happy with the new rims that KIA would probably give them to me. Not a bad offer but I wasn't that hard up and I was sick of any vibration, so I turned them down. After I turned the Sedona back in to the dealer he said he would contact KIA about a buyback. He called me a day later and gave me an account of the conversation. The Tech Rep after telling me he would give me a buyback if the last repairs did not work suggested to the dealer that they ask for arbitration. I can't believe the balls of the guy. I had enough evidence four months ago to satisfy the NM Lemon law and gave him all the time he requested and then he wanted arbitration. The dealer turned him down and said no way did he want to do this to me. The dealer then said that KIA would consider some other option if I was open to it. I said I would consider a new car deal of some sort. He said he would contact KIA and get back to me. That was on the 23rd and I'm still waiting. If I don't hear by monday I am just going to wash my hands of it all and give it to my lawyer. Then I will follow up with letters to KIA management and other auto publications. It could just be the local KIA rep or it could be a bigger recall deal and they are just stonewalling it. Either way as I stated before they have to know what the problem is and their way of handling it is to just really Micky Mouse around util we all go away. Again I will post with my final solution for your info.
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Replying to: capecoralbill (Aug 29, 2007 1:44 am) Well it's Thursday and the new rear "wheels" (i.e. rims) were installed and they had no effect on resolving the issue. I just talked with the service manager who has been very nice and understanding and he said he was going to bring it over for one last "load force test" with the new rims. After that he will be having his guys deliver the van back to my house (25 miles from the dealership) as he said I have been more than understanding and patient in this situation. I doubt the additional "load force test" will have any effect either based on dougv's latest post. The service manager is waiting to hear back from the Kia Tech Line on the next steps. At the very least if they take my van again I am going to request a loaner vehicle at Kia's expense (as it's not the dealer's fault). Overall I have been very happy with the dealer's response and I am hoping that at some point Kia will take responsibility for the issue and just give people replacement vehicles that don't have the issue. I'll keep you posted.
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