Last post on Sep 05, 2011 at 8:44 AM
You are in the Saturn Aura
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Saturn Aura, Sedan
#98 of 240 Re: Pictures of 2007 Saturn Aura Defects [dinof]
Dec 02, 2007 (8:11 am)
That is not needed. I thought everyone would be interested that when I brought this defect concern up to the Saturn dealer they claimed it was caused by reckless driving....I found this pretty pathetic. I basically advised them that they needed to put in wirting that there warranty would cover this defect. In an indirect way they basically told me no and wished me luck on my new car search. I have basically crossed this car off the list at this point.
#99 of 240 Re: Pictures of 2007 Saturn Aura Defects [hackd]
Dec 02, 2007 (9:05 am)
Thanks for your informative comments. I guess the person that
drives the car onto the showroom floor drives very recklessly;
because it can be seen on new 2008 cars that have not yet been
on the road !!! The Saturn Area Manager that was supposed to
be handling my case also attempted to infer in a letter to me that
abuse of the car could be considered a cause.
#100 of 240 Re: '07 Aura problems [dinof]
Dec 04, 2007 (3:44 pm)
Can you provide update on how your arbitration has gone. I could not find an updated post, or I missed it. Thank You.
#101 of 240 Re: '07 Aura problems [zapatoviejo]
Dec 04, 2007 (5:18 pm)
My Arbitration is still in progress. However; I will not be able to
discuss the outcome of the Arbitration according to the rules
of the BBB ! Neither Party can disclose the outcome.
Sounds kind of silly I know...........but I guess if the company
decides to fix my car, I can not tell every Aura owner to go and
get theirs fixed ! Probably set up like this to prevent recalls.
Each owner will have to complain on their own.
#102 of 240 Aura XE....Problems
Dec 11, 2007 (2:23 pm)
I have a 2007 XE, my wife noticed yesterday a thumping noise while moving the steering wheel back & forth. Also we have had intermittent problems with the power windows in wet weather. I tried to have the windows fixed but every time I bring the car in (3X now) the problem didn't present itself and the tech did nothing. I googled these issues and now you've all brought my attention to this issue. I checekd it out and, while there is no noticeable gap as yet, I can see where this will be a problem down the road. It's a very flimsy piece and I notice it coming loose and shifting near the front wheel already. I agree with the earlier poster...a nice bead of like-colored silicone should solve the issue, but it should never have been an issue to begin with! For the record, I called Saturn CAC today and the rep told me there have been 'scattered' reports of this issue in facilities nationwide. She said I should have it looked at ASAP and it 'MIGHT' be a warranty issue. I was just offered 15K on a trade for the car (trading up for an Outlook)...think I'll be trading it after all...anyone else note steering wheel or window issues?
#103 of 240 Re: '07 Aura problems [mrzer]
Dec 12, 2007 (5:06 pm)
I have ths same clunking noise. The dealer says it is the steering rack and is going to replace it. There will be enough instances soon!!!
#104 of 240 Re: Saturn Owner Center [bdubsee]
Dec 15, 2007 (9:03 am)
It took over a year for my Vue (bought April '06) to be recognized by this system (and 9 months to see this and reply to it) I tried every 4 weeks like the instructions said & even called customer care a few times..no help. I gave up on it but just last week for the heck of it I tried and the VIN was finally recognized. Bought an Aura in march and that VIN is still not in the system.
#105 of 240 Re: Saturn Owner Center [captkaos]
Dec 15, 2007 (12:09 pm)
I sent my vin by email to a CSR at Saturn Service and it was input in a week. I went through what you are talking about, but after 2 months I was able to get an email address (don't ask me, it was 8 months ago) from their web site. I think it was from one of the CSR Chat windows that pop up while you are browsing their site. Ask them for the email address you need.
#106 of 240 Re: Saturn Owner Center [phaetondriver]
Dec 15, 2007 (2:46 pm)
Thanks, I'll give that a shot. I'm surprised one of those chat windows was helpful...usually, they ask me what my concern is, I waste my time typing it, then they tell me to call the 800 number ..which begs the question: what's the point of having chat help??
I hope I can register the Aura...I took it in yesterday for steering wheel thump and power window problems. The thump was an intermediate shaft adjustment...no charge. The power window issue which I've had virtually since day one, turns out there's a bulletin for it, they gave me a copy of the bulletin which I may have found myself if the car was registered online. I also had them look at the rocker panel issues discussed in this forum which are for the most part OK...in case it becomes an issue later on, I have it documented that it's been checked...will do this at every service and stay on top of it. My dealership hasn't seen this issue yet.
It seems to me that if you don't bring your car back to the dealer you bought it, you get sub-standard service and information. I was jerked around until I went back to my original dealer, and when I was there, other customers who didn't buy their cars there left unhappy, whereas I was given royal treatment. Most of their phone reps, at least to me, are a waste of oxygen.
#107 of 240 How accurate is the DIC MPG calculator?
Dec 19, 2007 (5:45 am)
I am sure GM has tested the system, but has anyone done their own independant testing on this? And before the abacus crowd jumps in, I am fully aware that the most accurate way is to calcualte it the old fashion way. But, then again aren't you relying on the gas pump meter to accurately measure the amount put into your tank? Some pumps are many years old. Is old technology better than new?
Sorry so many questions........