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Saturn Aura New Owner Reports

234 messages,  Last post on Oct 04, 2009 at 8:15 AM

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What is this discussion about? Saturn Aura, Sedan


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#195 of 234
Re: New Owner Report [georgiaxr] by georgiaxe
Apr 03, 2008 (7:11 pm)
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Replying to: georgiaxr (Mar 30, 2008 6:34 pm)

On 2/20/08, I leased and 08' Aura XE. According to the selling dealer, it was delivered to them in August 08'. I have had it in for service three times already, the first visit was on 2/25/08 - 5 days after delivery with only 183 miles on it. On the first service visit all for brakes were replace when I claimed pulsation when braking - paperwork claimed rust on friction surface. A wheel alignment was performed because of a left pull and all four wheel balanced because of vibration.
 
Still had vibration, left pull and a steering issue. Second visit with only 507 miles on it. All four tires and one rim replaced because of radial runout. Intermediate steering shaft was replaced as it was contacting with the steering gear,
 
Third trip to an alternate Saturn dealer claimed the alignment was in negative range and readjusted to positive after I still complained of left pull. Tires rebalanced because of continued vibration.
 
Although the left pull has been corrected, the vibration in the seats and steering wheel continue. The car does not handle cornering or curves very well either. The service manager think I'm nuts and is giving me a hard time with a loaner to bring it in again.
 
Car design is very nice but mechanically it is a nightmare and the service is even worse. I have driven GM's all my life, but doubt I will after this lease.
 
Is it possible the tire replacements have gone bad again or could there be a powertrain problem?
#196 of 234
Re: New Owner Report [georgiaxe] by georgiaxe
Apr 03, 2008 (7:13 pm)
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Replying to: georgiaxe (Apr 03, 2008 7:11 pm)

Mistype of dealership delivery date - should be August of 07' not 08' Sorry.
#197 of 234
Re: New Owner Report [georgiaxe] by tracyv
Apr 12, 2008 (9:10 am)
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Replying to: georgiaxe (Apr 03, 2008 7:11 pm)

I have had all the same problems including the dealership attitude. I would suggest pushing the issues with Saturn directly. That is the only way things got done for me. I love the rust on the brakes explanation, they told me I wash my car too much !!!
#198 of 234
Re: question from phaeton driver by georgiaxr
Apr 12, 2008 (4:04 pm)
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To answer your question, yes I do have gapping of the rocker panels on both sides of my XR that was built in 11/06. I'll have to address this with the selling dealer. Two thoughts: it appears the sheet metal was cut a bit short (1/8-1/4") and they appear not to have been sealed. Therefore, I'm eventually concerned about rust. Car now has about 1,400 miles. Mileage is still improving and the engine is breaking in wonderfully! Love the car, just need to address the topic above and a slight but steady light vibration (probably the tires). I'll advise when fixed.
#199 of 234
Re: New Owner Report [tracyv] by georgiaxe
Apr 13, 2008 (1:30 pm)
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Replying to: tracyv (Apr 12, 2008 9:10 am)

I have pushed this issue with Saturn directly. It's going in for service again. I'll post the outcome. The "wash your car too much" comment was enlightening and the opposite of one I received from the service department. They claimed I must have an abundance of mud in the wheel wells causing vibration. I guess I don't wash my car enough!
#200 of 234
Re: question from phaeton driver [georgiaxr] by dinof
Apr 18, 2008 (3:37 pm)
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Replying to: georgiaxr (Apr 12, 2008 4:04 pm)

I have news for you. Saturn considers the rocker panel gaps to
be a design defect and as such they are not covered by the warranty. I went thru Arbitration with the BBB and Saturn and
won my case. The Arbitrator ordered Saturn to repair the panels.
Saturn Corp. countered with an "Impossible to Repair " document
to the Arbitrator and I was told that if I repaired the rocker panels
myself, it would be considered a "modification" of the vehicle and
would invalidate my warranty. So, get used to the gaps.
#201 of 234
Re: question from phaeton driver [dinof] by texvette
Apr 19, 2008 (8:57 am)
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Replying to: dinof (Apr 18, 2008 3:37 pm)

Saturn as always advertised they are a 'different kind of car company'....
#202 of 234
XR Transmission downshifts hard .... by texvette
Apr 19, 2008 (9:08 am)
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I took my XR to the Saturn dealer as it shifts very hard with a 'clunk' and slight slippage when you are under torque in 6th gear going up a hill, under light acceleration... they told me it passed all the diagnostics, did not show any codes... they road tested it, then compared it to another XR... seems they encountered the same phenom.. and tech thought is was abnormal, until they found that the other new ones on the lot did the same thing.. now it is merely 'characteristic' of an Aura XR and they did nothing more.
 
I am not at all unhappy with the car... fun to drive, reasonable fuel economy for the HP.. BUT... I will never buy anything from Saturn again. I have always purchased GM vehicles, and have had similar maladies with other vehicles,, but GM always made things right..... but Saturn 'is a different kind of car company'... if the car has a design defect... the consumer just lives with it.... as they will not take responsibility.
 
I will trade when the '09's come out.. but won't be a Saturn!
#203 of 234
Re: XR Transmission downshifts hard .... [texvette] by dinof
Apr 19, 2008 (9:27 am)
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Replying to: texvette (Apr 19, 2008 9:08 am)

I definitely agree with your assessment of Saturn as " a different
 kind of car company" .
 
 They have not only lost my future business, but also that of my
 children and grandchildren. 3 generations of future customers
 who will despise the words "SATURN Automobiles" . I'll make
 sure to teach them well.
#204 of 234
Appropriate Slogan by dinof
Apr 20, 2008 (3:58 am)
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"RETHINK SATURN "
 
 A very appropriate slogan; however what it really means is
 
   
" THINK BEFORE YOU BUY A SATURN "

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