Last post on Dec 09, 2013 at 6:39 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, Oil, SUV
#99 of 107 frequency of oil changes
Apr 23, 2013 (1:29 pm)
I just bought my 2012 LT2 last month, I noticed the "oil change sticker" said it had been almost 3 months since an oil change, and asked why they would sell me a car with an oil change almost due. I was told by salesman that the oil change indicator would tell when one was due. Yet when I met the service tech, he told to ignore the manual instructions and the oil change indicator and get the oil changed every 3000 miles! I want to do what is necessary to keep car in warranty, but do not want to spend unnecessary money changing the oil more than it needs. What is your opinion?
#100 of 107 Re: frequency of oil changes [fgay]
Apr 24, 2013 (3:08 am)
It all depends on your driving style!
The OLM should give you an idea if it's updated. If you were told to ignore the OLM, which I do that might be wise due to issues with too infrequent OCIs on this engine.
While I'm not an advocate of the 3K OCI if using a good oil, oil is cheap compared to chain replacements and everything else that could happen.
FWIW my last OC was at 3,200. The OLM was at 35% before it was recalibrated and this was mostly short trip driving.
#101 of 107 Re: frequency of oil changes [cmhj2000]
Apr 24, 2013 (8:27 pm)
Most of my driving is less than 50 miles per trip, maybe once or at most twice a week.. The oil used was synthetic as suggested in manual per sticker. I have had car 5 weeks and have not put 500 miles on it! Car I traded in was 13 years old and had only 69,000 miles on it, and I drive less now that I am retired. So maybe I will have oil changed soon and have tires rotated . Thanks for your input!
#102 of 107 Re: Having same problems [chuck2794]
Sep 11, 2013 (6:41 am)
The "Oil Consumption Test" is just a "delaying tactic" on the part of the dealer, and GM! ------ Both GM, and the dealer know what the problem is, and the problem centers around the "high pressure direct injection fuel pump" leaking raw fuel into the engine, thus thinning out the lubricating oil causing timing chain problems, main bearing problems and cylinder wall & piston ring damage. ------ With the additional "blow by from the combustion chamber" the PCV system is pulling wet fumes from the crankcase, and this is how the engine oil is being consumed. ---- The engine needs to either be remanufactured or replaced. Here are the questions to think about! ---- I do most of my driving "over the road" to see my customers. How am I going to bring my vehicle back to the dealer for this "Oil Consumption Test?" If I am on the road, I would have to add oil, or I would eventually run out of oil! ----- Are we all living in a "dream world" where the automotive customer becomes part of the warranty repair? ----- Pure and simple, the engine needs to be replaced! ----- What is the problem? ----- In life what goes around does come around. ---- I am driving a 2010 Chevrolet LTZ Malibu 2.4 purchased new from an outstanding dealer, and a 2007 XLE Toyota Camry V6 purchased new from an outstanding dealer. ----- I almost purchased a 2010 2.4 Equinox when I purchased the Malibu. ------ THANK GOD I DID NOT MAKE THAT MISTAKE! ---- (My 2.4 is NOT a direct injection engine, and he in lies the defect of the Equinox engine, and it's problems!) ---- I would never allow myself to be treated in this unprofessional fashion, since my vehicles are my office on the road. ----- As a customer I expect a high quality product from the manufacturer! ------ I understand that vehicles today are "high Tech," so as such, I will purchase a "top of the line" new vehicle extended warranty from the manufacturer. ----- I will service & change my oil and filter twice as often as necessary because "clean engines are happy engines, " ---- I will give the selling dealer all of my service business, --- but when there is a problem with the vehicle I expect timely / professional / outstanding service with NO EXCUSES! ----- My vehicles are my office. I need them to earn a living. My job is to pay the bills, and the dealers job is to fix the vehicle and keep me on the road in a safe manner. ---- I do not want to be a part of the repair / trouble shooting process. --- If something is wrong just fix it. ------ All I want to do is check the engine oil on a daily basis, fuel up the vehicle, and drive it 24 / 7 / 365. ----- I do not want to have the dealer tell me that the "manufacturer is working on a fix for my vehicle's problem!" ----- If the dealer wants to sell me another vehicle they had better fix the problem. If the vehicle did not have the problem when I picked it up new, and now it has a problem, something happened between the two points in time. ---- FIX THE PROBLEM! ----The dealer had no problem taking my money at the time of the sale, so now when there is a malfunction they should have no problem troubleshooting the problem. ----- Sometimes you run into dealers that are less than professional. ----- That is why the customer should do research about the dealer before they walk into the showroom. When I walk into a new car showroom and I meet and greet the sales person, I ask to see the service department, and meet the service manager and service writers. I want to get a "feel" for the total operation. While I am doing this, I watch the "body language" of my sales person and the service personnel. "Body Language" can tell you a lot about the operation. If I do not like what I see, I thank the salesperson for their time and I walk! ----- If after the purchase, the service department tries to "stone wall me " with warranty repairs like an "oil burning engine," I would have no problem going to a "magnetic sign company" and having two signs made up saying; ----"This NEW vehicle burns oil! Purchase from; XXXXXXX" ---- QUESTION: ----- What is the dealer going to do, ---- take me to court? ----- That is what I want! ----- Where are his / her attorneys going to find 12 people who have not been abused by a car dealership? ----- I happened to like the looks of the Chevrolet Equinox, and I am starting to look for a replacement vehicle for my 2007 Camry, but why should I purchase the Equinox when GM is not being "proactive" about the repairs. ----- At least Toyota is doing something about the problems with the Rav4! ------- Some ideas to consider when making your next vehicle purchase! ------ Dwayne
#103 of 107 Re: Having same problems [djm2]
Sep 11, 2013 (7:12 am)
it's really amazing this problem is still on-going and GM is just getting away with the crime.
We're 10 months into our 2013 CR-V and love it. Best move we did was cut our losses with GM. Saved our sanity big time. Can't put a price on that.
I come from a long line of GM owners and I have owned nothing but GM in my 18 years of driving and I'll never buy one of their cars the rest of my life and neither will my wife and neither will our kids because I'll tell them the horror of dealing with Chevy and GM Customer Service.
#104 of 107 Re: Having same problems [brad5879]
Sep 11, 2013 (3:34 pm)
This is a VERY SAD state of affairs. ----- GM is being advised by people who; 1.) Do not understand that "high quality / timely service" sells future vehicles. ---- 2.) Do not understand that being "pro-active," in terms of warranty repairs is being professional. ------ They "think" that they are saving money by putting off warranty repairs, but while this might be true in the "short run," in the long run, they are loosing future sales of both "present" and "future customers." ----- I have a 2010 LTZ Malibu that is an outstanding vehicle, and because of this, I will look at another Malibu, but I would be hard pressed to look at an Equinox, even though that I like it as an SUV. ------- At the present time, Toyota is having some problems with the Rav4, but they are "out in the open with their problem," and they are working with the dealers and the owners to make things right! They are not stalling the customer. They are pro-active! This is what customers expect from both the manufacturer and the dealer. ------ QUESTIONS: ------ Why is this so hard for GM to understand? ----- Why is GM ignoring the customers with these vehicles? ----- These customers purchased these vehicles in good faith. They expected a high quality vehicle! They never expected this nightmare! ---- Just something to think about, ---- before your next vehicle purchase. ------ Dwayne
#105 of 107 Re: Having same problems [brad5879]
Sep 11, 2013 (3:40 pm)
Your might want to add Chrysler & Jeep to that list of "never," ------- as they have some poor warranty / quality / service issues in their past! ----- I had a 1995 Jeep Grand Cherokee that was a vehicle from hell with operational issues and poor dealer service. (Electrical Problems & Drive Train Problems) ---- Dwayne.
#106 of 107 Re: Burning Synthetic [gmcustsvc]
Dec 08, 2013 (8:26 pm)
I would like to open a case with GM as well. My 2010 Chevrolet Equinox VIN (2CNALDEW7A6215671) has been consuming oil at about a rate of a quart about every 600-700 miles. By the time I got to my first oil change after purchasing it (just happened to check), there was no oil registering on the dipstick. Even with a synthetic, the car exhibits the same behavior. I recently had to have the timing chain replaced because it broken and caused the vehicle to run hot. Further, it was giving it this clunking sound that everyone keeps referencing, making it sound like an old Model T. Once they replaced the timing chain, it sounds like a completely different vehicle. I was told that I could pay for an "oil consumption test" but I have been around and working on cars my entire life, and if there is not a leak or evaporation occurring, most of the engine oil you put in there will be still be there 3000K miles down the road. I have seen a number of forum members talking about GM having to replace the engine because of this defect - if that is the case, I want to get that process started before I am outside of my warranty. This is a pretty pathetic state of affairs when an American company that WE the American citizens bailed out, is willing to allow a defective product to remain on the market and not make it right. Please let me know how to proceed with opening a case.
All the best,
#107 of 107 Re: Burning Synthetic [2010noxdriver]
Dec 09, 2013 (6:39 am)
Once the fuel pump dumps raw fuel into the engine oil and thins out the oil, the timing chain assembly goes first, and damage is done to the main bearings, cylinder walls and rings. More oil is dumped on the cylinder walls from the damaged main bearings, and "cylinder blow by increases," and the PCV system then pulls out wet oil fumes, and directs them to the engine intake. ------ This is where your engine oil is going! It does not take a "Rocket Scientist" to figure this out! ---- I am sure that GM and the dealer network understands this most basic concept. ----- Now for the BIG QUESTIONS! ----- Does GM and the dealer network want to correct the situation the right way? ---- These vehicles need new engines, or at least GM factory remanufactured engines, ----- if it is possible to re-mufacatured the 2.4 aluminum engine. My guess is that no body cares about the Equinox Customer! Now the Equinox customer has to "PAY" for a "OIL CONSUMPTION TEST!" What is wrong with this picture. The Equinox is a poor quality vehicle, and the customer has to pay for the service to correct the problems! ---- This story belongs in a child's fairytale book! The problem is simple. The engine has been damaged by a poorly designed / defective high pressure fuel pump. Correct the fuel pump problem and REPLACE THE ENGINE at no cost to the customer. ---- YES, it is that simple! ----- But this will never happen, because what we are seeing is a "big waiting game." -------- Equinox owners need their vehicles for "work" and "pleasure," and they cannot continue to operate them in their present condition, so they will trade them in, take the low trade financial hit, and purchase a new vehicle. ---- Then dealers, (because they have purchased the vehicles at a very very low price), --- can put an engine into the vehicle, and sell in on their used vehicle lot. ---- The manufacturer gets to sell a new vehicle, and the dealer gets a used vehicle to sell. ---- The only one who is hurt is the customer! ---- The only place the the Equinox owner can trade the vehicle is at a Chevrolet dealership because everyone knows about the problems, and other name plate vehicle dealers DO NOT WANT to take a four cylinder Equinox in trade. ---- The manufacturer "might" offer some incentive to purchase another new GM vehicle but this "coupon value" will be washed away in the deal by the "low trade in value" of the Equinox. ---- Don't you just love the American Car business? ------ Dwayne.