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Hybrid Vehicles Nissan Altima Hybrid Nissan Altima Hybrid
321 messages, Last post on Nov 19, 2009 at 9:31 PM
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Replying to: langjie (Feb 26, 2008 11:17 am)
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Replying to: gwilson (Feb 26, 2008 2:14 pm) the thinking is, if i were to go on a road trip to ohio, and my car has problems, what am i supposed to do?
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Replying to: langjie (Feb 27, 2008 6:53 am)
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Replying to: gwilson (Feb 28, 2008 11:41 am) |
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I bought my NAH brand new in 2007. After buying my NAH, I had a problem with the car pulling to the right. So I took it back to the dealership and they cross rotated the front tires. After they did this, the problem got worse. I went back to the dealership and spent a whole day with the service department and they said they fixed the problem. Well, driving home, the problem still existed. I filed a claim with BBB and Nissan contacted me to solve the problem. They gave me a rental for a day and kept my NAH to fix it. The worked on it, aligned, rotated, used computers to solve the problem. They called me up and said the problem was fixed. They finally fixed the problem. I talk to the shop foreman and he said he couldn't guarantee me the problem was fixed. Well, time came to rotate/balance my tires and I went and got my tires rotated and balanced. The same problem is back again. The car pulls to the right. It went back to doing the samething. I called the service advisor to tell him the problem is back after 3 months and hasn't called me back. I need some advice on what to do? Please, if anyone can help me, I would highly appreciate the suggestions. I have never spent so much time trying to fix a problem with any of my cars, except for this NAH. Its has been a problem since day one. Is it a problem with the alignment, tires or something worse? |
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Replying to: mazda6dude (Mar 06, 2008 1:01 pm) |
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Replying to: mazda6dude (Mar 06, 2008 1:01 pm) I had a similar problem a few years back on another car I owned (not the NAH). Brand new tires. Bad pull. It was driving me crazy. I finally got the car to someone who wasn't just a tire flipper, but knew suspensions and tires. He spotted the problem (but not until after some work with a strobe light). One of my tires had an uneven sidewall. Balanced fine. No weird tread wear. But that thing pulled like a sled dog within sight of the finish line. New tire and the problem disappeared. If the service manager at the Nissan dealership where you take your car hasn't returned a call in 3 months, you've waited quite a long time. I probably wouldn't have let him/her get away with that for more than a week or so. It may be likely that your "case" has been forgotten. At any rate, they should have gotten back to you by now. I would give the dealership General Manager one last call, and tell him/her that if they don't help you, you're going to Nissan's Consumer Affairs. Don't get nasty. Don't threaten to sue (as soon as you open that can of worms, they will not communicate with you, in case a case does occur). Just state the facts, and politely tell them how much you love the car, but how unhappy you are that this problem can't be resolved. Dealerships are very carefully watched by Nissan, and if they don't hit their marks, Nissan can make life miserable for them. They do NOT want you to "got to corporate" (even if the guy laughs and says, "Go ahead"). My guess is that the General Manager will get some action in the service department for you. In cases such as this, where you are still not getting local satisfaction, elevate the problem (this works for ANY industry). In Nissan's case, I would contact Nissan Consumer Affairs at 800-647-7261. Have all your paperwork. Have a diary of when you experienced the problem and what was done about it. Get names of who you talked to and what they said to you and when. Have receipts. Have your story straight so you can step through the situation on a time-line. Be polite. Don't get nasty. Be sure to tell them that the problem came back after a balance/rotate. You might even suggest a new set of tires.You'd be surprised how things will get fixed for you. I'd guess they'd offer to pro-rate your current tires, so you pay a small percentage of the new tires, which, if was me, would seem reasonable. If you're not organized, and just complain in general, without giving specifics about the problem it will be difficult for the dealership to take you seriously, as much as they should. Keep your eye on the ball, and show them you have a problem that needs resolution, and that you're willing to work with them, and they'll be more reponsive. But again, if they don't respond. Call Nissan Corporate. Give it a shot, and let us know what happens!
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Replying to: hiwayman (Mar 11, 2008 1:48 pm) What I did was, I went to a different dealership in town and talk to a technician and he said its most likely a tire problem. He said to make a appointment and bring it in. I have the service this coming up Saturday 3/15/08. Its been a very frustrating, confusing and more importantly, I have spent so much time on this problem. I am even thinking about trading or selling my car because its been such a hassle. I'll see what happens this Saturday and if the dealership cannot fix the problem, I just might sell the car and never buy a nissan again. I have never spent so much time trying to fix a problem on any of my previous cars. Lets see what happens and I'll let you know. |
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Replying to: stevehybrid (Nov 07, 2007 4:34 pm) |
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Replying to: viperjoe (Dec 07, 2007 8:51 pm) I have a G35 (that I love) that I'm thinking about trading for a NAH. I like that many of the G35's features are found in the Altima. Like you, I live in a state (Tennessee) far from where they are sold. Has the experience been good for you? Have you had any service issues living in Houston? Any info would be greatly appreciated. Thanks. |
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