You are here: Forums SUVs BMW X3 & X5 BMW X5 Recent Cold Temp Problems

BMW X5 Recent Cold Temp Problems

59 messages,  Last post on Apr 11, 2009 at 12:55 PM

You are in the BMW X3 & X5 Forum. Your Hosts are steve_ & tidester

What is this discussion about? BMW X5, Auto Repair, Engine, Oil, Transmission, SUV

Messages Page 4 of 6 1 2 3 4 5 6 Prev Next Last

Go To Msg # Search This Discussion

#30 of 59 Re: cold temp problem [bmwnomore] by dhr48864 Mar 14, 2007 (8:02 am)
Replying to: bmwnomore (Mar 13, 2007 1:27 pm) I wondered about the effectiveness of a letter to BMWNA myself. I commiserated with my attorney (who uses the same dealership for her Mercedes) and she suggested I try the dealership-->field rep route first. I spoke to the service mgr. at the dealership last week to check on the status with the field rep and it didn't sound like he had done it...yet. Replies to this message: bmwnomore (Mar 14, 2007 12:51 pm) dhr48864 (Mar 21, 2007 1:54 pm) bmwnomore (Mar 22, 2007 4:27 pm) stephenabelson (Dec 17, 2008 4:21 pm) mpls6 (Feb 08, 2009 6:27 pm)
#31 of 59 Re: cold temp problem [dhr48864] by bmwnomore Mar 14, 2007 (12:51 pm)
Replying to: dhr48864 (Mar 14, 2007 8:02 am) I spent a month speaking with the dealership, service department, BMW sales manager, BMWNA field representative. Ultimately, BMWNA took 75% off parts and I was out of pocket about 9K on the repair. That's not good enough.   For that reason, I issued the letter. I contacted the BMWNA customer relations 800 (888) number and asked who I should send the letter to after describing the circumstances. They told me to send it to the CEO. It made me laugh a little, but I did so anyway.   Believe it or not, I just heard back today from a low-level somebody. He asked me for some facts and is going to do an investigation. I told him that if they could just make me whole on the repair I would drop the issue (I too am contemplating the legal route).   I regret the day that this problem results in an accident. Seems like BMW should wise up and get some notice out on this issue. Replies to this message: dhr48864 (Mar 21, 2007 1:54 pm) bmwnomore (Mar 22, 2007 4:27 pm) stephenabelson (Dec 17, 2008 4:21 pm) mpls6 (Feb 08, 2009 6:27 pm)
#32 of 59 Re: cold temp problem [bmwnomore] by dhr48864 Mar 21, 2007 (1:54 pm)
Replying to: bmwnomore (Mar 14, 2007 12:51 pm) I just got a call back this morning form the service manager at the dealership. He said he met with the field rep and after going over the paperwork, they say nothing about my "driving habits", but that I did not get an oil change in two years. They are offering to provide "trinkets" aka accessories or services up to a $500.00 amount. I have told them "no".   I followed to the LETTER getting my vehicle serviced when the green lights turned to one yellow light, AS INSTRUCTED BY THE SALESPERSON! Now it seems they want to throw something else at me. Can you please post the address of who you sent your letter to (CEO)?   I need to cool down before I post more. Any luck by anyone else? Replies to this message: bmwnomore (Mar 22, 2007 4:27 pm)
#33 of 59 Re: cold temp problem [dhr48864] by bmwnomore Mar 22, 2007 (4:27 pm)
Replying to: dhr48864 (Mar 21, 2007 1:54 pm) BMWNA Attn: Tom Purves, CEO PO Box 1227 Westwood, New Jersey 07677   The gentleman who returned my call originally and who was to perform the investigation called me back yesterday to advise that BMWNA was not able to offer further concession. He asked me to consider the fact that BMW had already made the 75% concession on parts (~$12K), and that was really quite a response on their part. I advised that was not satisfactory and I would seek all available remedies under the law. That was enough to "keep my file open" for further investigation.
#34 of 59 Re: BMW Oil Separator failure in cold weather [grassosf] by jonghan Apr 07, 2007 (5:09 pm)
Replying to: grassosf (Feb 22, 2007 5:54 pm) I have the same problem, the oil separator caused oil leaking and engine oil was all over inside the hood. Fortunately, my X5 did not stop becasue we located this problem at the dealer. The dealer said it is due to cold weather. The dealer asked $1500 to fix it. We did not use the X5 for a while and then fixed at other garage. Considering the BMW knows the winter weather in North America, not the antaractic, if this problem continues every winter, future consumer should know about this problem. Shame on BMW's promotion of "Ultimate Driving Machine" broken and stopped in cold weather.
#35 of 59 Re: BMW Oil Separator failure in cold weather [dhr48864] by jonghan Apr 07, 2007 (5:12 pm)
Replying to: dhr48864 (Feb 23, 2007 7:27 am) I motion. If one of the most expensive SUV should stop on the highway during the winter, what else can qulaify "recall" than this?
#36 of 59 Re: Recent cold temps problems [dhr48864] by jonghan Apr 07, 2007 (5:36 pm)
Replying to: dhr48864 (Feb 09, 2007 1:19 pm) It sounds like the dealers in North America have been received the same training from the manufacturer that every BMW customer has a bad driving habit. That was the consistent message and sometimes a sermon that I got from my dealer too. I really don't like the fact that one of the most famous brand name in automobile industry has such attitude and does not admit the design problem of oil separator. Ultimate driving machine should stop due to cold weather and moisture on the highway!!!!!!!!!!!!!!!!
#37 of 59 BMW X5 Oil Separator Leaking Problem by jonghan Apr 07, 2007 (6:19 pm)
http://www.lemonauto.com/complaints/bmw/x5.htm   I just put this absurd design problem of Ultimate driving machine, BMW X5 into the web link above. I think this web receives, collects and studies vehicle problmes from customers. Replies to this message: grassosf (Apr 09, 2007 7:01 am)
#38 of 59 Re: BMW X5 Oil Separator Leaking Problem [jonghan] by grassosf Apr 09, 2007 (7:01 am)
Replying to: jonghan (Apr 07, 2007 6:19 pm) I have been a loyal BMW owner for over 15 years. I can’t help but feel the company is a victim of their own success and has lost connection to their customers. I made 4 calls to the corporate office receiving no meaningful help in resolution of this issue. A very frustrating experience ... They knew about the problem, but did not take preventive action. Even though the car is currently under CPO warranty (48 1/4 months old), BMW charged for all the “ware” items requiring replacement due to the oil contamination. Any part I paid for got changed immediately…. any part they pay for only gets changed after days of testing and evaluation. Their solution for cleaning out the system was to burn through ¾ of tank of gas as opposed to any disassembly and cleaning. After two visits totaling a period of 6 weeks (they finally provided a car for after the 5th week… a FORD) in the service center, my car is still not running properly. It blows smoke, has an unpleasant odor after driving (smells up my house), and idles rough when stopped in drive. Only this week has the service center started detailed evaluation and check-out. At this time, they can only identify that the engine has a slightly off-aim (rich) fuel mixture. Also, when I asked if the OSV part has been updated to eliminate this defect, the dealer stated that he is unable to tell me this type of information.
#39 of 59 Re: Recent cold temps problems [dhr48864] by dhr48864 Jun 14, 2007 (5:11 am)
Replying to: dhr48864 (Feb 06, 2007 2:42 pm) RESOLUTION! I finally was able to resolve the out of pocket expenses with the dealership. I want to thank all of you for your input because without other recorded cases, I don't think the dealership would have budged.   As you may recall, I went to the dealership and there were other vehicles that were going to be serviced for the same problem. I called BMWNA as suggested, got no help from them because they referred me back to the dealer. My attorney who also USED to go to this dealership directed me to ask for the BMW field rep. to step in and look at the situation. He did and the dealership offered to pay $500.00 in services or "trinkets" but would not go beyond that. I presented the dealership owner with instances of other BMW users with the same problem nationwide (at least the northern part of the nation ) and told him that BMW corporate may be able to take care of themselves, but this reflected badly on all dealerships who could not stand behind the name of their product or their local reputation. They came back with a check for full reimbursement and a boilerplate legal document stating that upon being reimbursed, I waived ALL AND ANY future claims to service (such as recalls, future discovered manufacturer defects, etc.) for this vehicle. I told them it was unacceptable and re-wrote the document to waive future claims to only the oil separator parts and labor.   They agreed, I signed, I got my reimbursement and I now have an appointment with my local Toyota and Honda dealerships. Not the outcome I expected, but I don't care to re-live this experience a second time. Best of luck to all. I will remain online, but please think kindly of any little old lady you see driving her Honda down the road...

Messages Page 4 of 6 1 2 3 4 5 6 Prev Next Last

Go To Msg # Search This Discussion

You are here: Forums SUVs BMW X3 & X5 BMW X5 Recent Cold Temp Problems