Last post on Feb 24, 2011 at 7:52 PM
You are in the BMW X3 & X5
What is this discussion about?
BMW X5, Auto Repair, Engine, Oil, Transmission, SUV
#29 of 78 Re: cold temp problem [bmwnomore]
Mar 13, 2007 (10:05 pm)
I'll keep the results posted.
That will be appreciated!
SUVs and Smart Shopper
#30 of 78 Re: cold temp problem [bmwnomore]
Mar 14, 2007 (9:02 am)
I wondered about the effectiveness of a letter to BMWNA myself. I commiserated with my attorney (who uses the same dealership for her Mercedes) and she suggested I try the dealership-->field rep route first. I spoke to the service mgr. at the dealership last week to check on the status with the field rep and it didn't sound like he had done it...yet.
#31 of 78 Re: cold temp problem [dhr48864]
Mar 14, 2007 (1:51 pm)
I spent a month speaking with the dealership, service department, BMW sales manager, BMWNA field representative. Ultimately, BMWNA took 75% off parts and I was out of pocket about 9K on the repair. That's not good enough.
For that reason, I issued the letter. I contacted the BMWNA customer relations 800 (888) number and asked who I should send the letter to after describing the circumstances. They told me to send it to the CEO. It made me laugh a little, but I did so anyway.
Believe it or not, I just heard back today from a low-level somebody. He asked me for some facts and is going to do an investigation. I told him that if they could just make me whole on the repair I would drop the issue (I too am contemplating the legal route).
I regret the day that this problem results in an accident. Seems like BMW should wise up and get some notice out on this issue.
#32 of 78 Re: cold temp problem [bmwnomore]
Mar 21, 2007 (2:54 pm)
I just got a call back this morning form the service manager at the dealership. He said he met with the field rep and after going over the paperwork, they say nothing about my "driving habits", but that I did not get an oil change in two years. They are offering to provide "trinkets" aka accessories or services up to a $500.00 amount. I have told them "no".
I followed to the LETTER getting my vehicle serviced when the green lights turned to one yellow light, AS INSTRUCTED BY THE SALESPERSON! Now it seems they want to throw something else at me. Can you please post the address of who you sent your letter to (CEO)?
I need to cool down before I post more. Any luck by anyone else?
#33 of 78 Re: cold temp problem [dhr48864]
Mar 22, 2007 (5:27 pm)
Attn: Tom Purves, CEO
PO Box 1227
Westwood, New Jersey 07677
The gentleman who returned my call originally and who was to perform the investigation called me back yesterday to advise that BMWNA was not able to offer further concession. He asked me to consider the fact that BMW had already made the 75% concession on parts (~$12K), and that was really quite a response on their part. I advised that was not satisfactory and I would seek all available remedies under the law. That was enough to "keep my file open" for further investigation.
#34 of 78 Re: BMW Oil Separator failure in cold weather [grassosf]
Apr 07, 2007 (6:09 pm)
I have the same problem, the oil separator caused oil leaking and engine oil was all over inside the hood. Fortunately, my X5 did not stop becasue we located this problem at the dealer. The dealer said it is due to cold weather. The dealer asked $1500 to fix it. We did not use the X5 for a while and then fixed at other garage. Considering the BMW knows the winter weather in North America, not the antaractic, if this problem continues every winter, future consumer should know about this problem. Shame on BMW's promotion of "Ultimate Driving Machine" broken and stopped in cold weather.
#35 of 78 Re: BMW Oil Separator failure in cold weather [dhr48864]
Apr 07, 2007 (6:12 pm)
I motion. If one of the most expensive SUV should stop on the highway during the winter, what else can qulaify "recall" than this?
#36 of 78 Re: Recent cold temps problems [dhr48864]
Apr 07, 2007 (6:36 pm)
It sounds like the dealers in North America have been received the same training from the manufacturer that every BMW customer has a bad driving habit. That was the consistent message and sometimes a sermon that I got from my dealer too. I really don't like the fact that one of the most famous brand name in automobile industry has such attitude and does not admit the design problem of oil separator. Ultimate driving machine should stop due to cold weather and moisture on the highway!!!!!!!!!!!!!!!!
#37 of 78 BMW X5 Oil Separator Leaking Problem
Apr 07, 2007 (7:19 pm)
I just put this absurd design problem of Ultimate driving machine, BMW X5 into the web link above. I think this web receives, collects and studies vehicle problmes from customers.
#38 of 78 Re: BMW X5 Oil Separator Leaking Problem [jonghan]
Apr 09, 2007 (8:01 am)
I have been a loyal BMW owner for over 15 years. I can’t help but feel the company is a victim of their own success and has lost connection to their customers. I made 4 calls to the corporate office receiving no meaningful help in resolution of this issue. A very frustrating experience ... They knew about the problem, but did not take preventive action. Even though the car is currently under CPO warranty (48 1/4 months old), BMW charged for all the “ware” items requiring replacement due to the oil contamination. Any part I paid for got changed immediately…. any part they pay for only gets changed after days of testing and evaluation. Their solution for cleaning out the system was to burn through ¾ of tank of gas as opposed to any disassembly and cleaning. After two visits totaling a period of 6 weeks (they finally provided a car for after the 5th week… a FORD) in the service center, my car is still not running properly. It blows smoke, has an unpleasant odor after driving (smells up my house), and idles rough when stopped in drive. Only this week has the service center started detailed evaluation and check-out. At this time, they can only identify that the engine has a slightly off-aim (rich) fuel mixture. Also, when I asked if the OSV part has been updated to eliminate this defect, the dealer stated that he is unable to tell me this type of information.