Ask the Car People.SM


Cadillac SRX Problem with stability system

255 messages,  Last post on Mar 25, 2013 at 11:39 AM

You are in the Cadillac SRX Forum.

What is this discussion about? Cadillac SRX, SUV

Messages Page 10 of 26

#89 of 255 2004 Cadillac SRX by elam

Jul 29, 2010 (8:59 pm)

I have the same System Stability issue as the rest of you, except ours is no making a serious noise when accelerating from a dead stop. Have any of you experienced the same? It sounds like somethings "knocking" seriously. maybe I have not described it correctly, but I know it makes a lot of noise.
 
As for the dealers, either their technicians are stupid, or they are all told to sing the same story line of " never have seen this problem, or do not know what it is".
 
Has anyone actually had success with getting GM to do the right thing?
 
Thanks

#90 of 255 noise on acceleration by huldafolk

Jul 29, 2010 (10:05 pm)

I have this happen when I accelerate hard from a stop. The traction control system engages and I get a horrible grinding noise. If I turn the system off with the small button on the middle console> no noise and smooth ,hard acceleration.

#91 of 255 knocKng noise by rrider

Jul 30, 2010 (3:33 am)

Had the problem and it was absolutely without a doubt the transfer case. This engages the all whell drive and as it does so begins to slip. I believe it it is a chain driven large sprocket that begins to skip because the chain has stretched. To prelace at dealership may cost you between 1500-2000. I bought mine on ebay for around 300 and had a friend pull and install. That cost me about 400 for a total of 700.00
 
sorry this is another problem the srx is known for.
 
The stability problem is a joke. I took mine to Hill Cadiilac in Pennsylvania and they are typical of most Cadillac dealerships I think. Engine light on, stabiity system engages whenever it feels like, car pulls to the right and brakes begin to rumble and the service guy tells me he has never heard of this. I show him a pack of blogs and he looks at me like I'm an idiot.
 
Then he tells me 2 days later that the ECM has malfunctioned and they can't get codes off it. Bring the car back in 5 days and replaced the ECM but still no codes. Instead he gives me a list of repairs.
1. right frt hub needs replacement - 775.00
2. Power steering rack needs repl - 1154.00
3. Rear gas shocks need repl - 2230.00
4. Four new tires - 1153.00
 
for a grand total of $ 5,513.00
 
Ok ...My heads is about ready to explode. I get into the car to come home and ponder what to do next and notice that the engine light is still on so I go back inside and say to him, "hey the engine light is still on", He says to me is, and I quote..." well it must not have been on when the mechanic took it for a test drive". I say , "you have got to be kidding me, it has been on for 2 weeks and the one day he has it. it goes off". Well I guess he didn't like being challenged and he called the mechanic to come answer for himself. By this time I'm ready to explode so I just got back in my "unsafe car to operate" as noted on the repair estimate, and drove it home.
 
Went to local tire store and replaced all four tires, matching Hankook Ventus 18" for $700.00 that includes balancing.
 
Went to a local parts supplier and got a wheel hub for 75.00 and a friend and I replaced it in 2 hours. Noticed the the inner tie rod was
what the problem was and not the Steering Rack and replaced that. The part 45.00 and 1 hours time to pull and replace.
 
So whats left...oh yea. the two rear shocks. Yes there are small tears in the bellow housing and when I asked as to how this might happen to both at the same time was told that, "I don't know...it just does".
OK well I accept that. I priced out 2 very nice and high end gas adjusted rear shocks for 250.00 a piece and spoke to my mechanic and was advised it could take 2-3 hours to replace because the rear seat needs to be taken out.I'm figuring this will cost me another $700-800.
 
I've had it with this car. I own three Cadillac's and this one has been far and away the worst. I am unloading it and if you are interested I am selling.
 
2004 SRX AWD - 65,000 miles - new tires - new rt front hub and inner tie rod - new transfer case - oil chnanges regularly - higher end options are all on this vehicle..... looking for $12,000
 
This is not an advertisement but if intereted reply on this blog and I may get back.
 
REPORT THIS PROBLEM WITH STABILITY CONTROL SYSTEM - IT IS THE ONLY WAT WE CAN GET SATISFACTION. IN THE MEAN TIME OPEN UP YOUR WALLETS FOLKS AND PAY FOR THE CEO'S NEXT GOLF OUTING OR TRIP TO ARUBA!!!

#92 of 255 Stability System by sham_caddy

Jul 30, 2010 (10:46 am)

rrider,
You are fortunate to have had the skills and the guts to do some of the things between you and your friend. I imagine hundreds of people like me out there who are suffering or being taken advantage of by those we are meant to trust when it comes to decisions on our cars. I just bought mine and already want to get rid of it too. The list of problems goes on and on on the SRX and yet GM still insists there is nothing wrong with the vehicle design nor is any recalling necessary. I just had the "shuffling CD" replaced for $600. They tell me the "brake module" and a sensor need to be replaced to get rid of the "service stability system" + "service break assist" + the "t/c" and "ABS" lights showing. By the way, about 4 weeks ago, they had told me to replace the wheel bearing hub (one rear one). I paid $700 for it. Now they are speculating I might need to do the same for the front one (hub). Who knows what next they will tell me next, replace all the 4 hubs. I see a lot of guessing games here. By the way, a GM customer service person contacted me and offered to make an appointment for me with one of the GM dealers here in Columbia, SC. After 48 hours, they suggested the problem with all those warnings above can be solved with a new "break module" and "sensor" replacement. They also suggest me to put new tires all around. The painful thing is that GM said they can not help towards the cost of any of these. This is shocking, given that in my case, the previous owner had paid about $1500 to have this "stability" issue resolves about a year ago. Is this going to be a yearly thing then? WHAT DOES IT TAKE FOR GM TO INVESTIGATE THIS AND HELP THE "BUY AMERICAN" FAITHFULS? Enough is enough. Someone somewhere ought to listen and do something.

#93 of 255 Re: 2004 Cadillac SRX [elam] by gmcustsvc

Jul 30, 2010 (11:03 am)

Replying to: elam (Jul 29, 2010 8:59 pm)
Hello Elam,
I apologize that you are having a concern with your vehicle. Have you ever taken the vehicle to a different dealership to get a second opinion? How long has the concern been present? How many times have you had the vehicle at the dealership for the same concern? Can you please email me your VIN and current mileage? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service

#94 of 255 stability system - It's a Nightmare!!- Possible Solution by rrider

Aug 08, 2010 (8:17 am)

Well I have just returned from vacation ( trip to Muskegon Michigan- Lake Michigan is Beautiful) and succesfully completed a 1600 mile trip.
The stability system decided to become self aware I think and began to act up about half way to destination. Every 10-15 seconds it would come on, the car would pull to the left or to the right, brakes would rumble and the entire vehicle seemed to slow down. It made me sick and the gas mileage certainly suffered.
 
While sitting in a coffee shop in Muskegon I decided to read the owners manual, which I might add, I should have done long ago and would crecommend that all certified Cadillac mechanics should be required to read and low and behold what did I find?
 
A partial solution to the problem. It made my wife very happy and as a result we drobe home the 800 miles without a single occurance. MPH average was about 68-70.
 
Here it is........If you push the T/C button next to the shifter and hold for 5 seconds the stability system will be TURNED OFF!!! The fact that it is in the manual leads me to believe that this may have been a fail safe to problems the engineers experienced in its design...who knows but the peace of mind was well worth the time reading.
 
Remember the stability system and t/c is in place for poor weather conditions and hazardous road situations. In good weather there is absoultely no need for it. This is my opinion and am preparing to sell this vehicle ASAP.
 
Oh...just wanted to update regarding the right front hub. When it was pulled off we found that the hub was fine but that the inner tie rod was bad...and it was. Purchased to part for 45.00 and replaced it. Nice and tight. Dont let the mechanics tell you that the entire power steering rach needs to be replaced...it does'nt.
 
ok will keep you all posted as we continue to assess the issues.

#95 of 255 Re: stability system - It's a Nightmare!!- Possible Solution [rrider] by redrocker15

Aug 19, 2010 (3:39 pm)

Replying to: rrider (Aug 08, 2010 8:17 am)
rrider - best advice I've seen! I have an '04 AWD V6 and have struggled with this stability system nonsense for some time. Knowing that it costs more than $100 to have the dealer change the front turn-signal/running light bulb, and seeing horror stories here re: the stability system, I really hate the thought of shelling out several thousand dollars for them to repair an apparently flawed system.
 
BTW, I changed the bulb in my wife's Jaguar XJ (rear tail-light), spent less than 5 bucks for two bulbs, and about 5-10 minutes taking my time. What a treat! Is it any wonder you see SO MANY GM cars and trucks on the road with one of their turn signal bulbs out? (This has become a game for us - seeing these so called 'padiddles' and recognizing that the lion's share - WELL over 90% - are GM vehicles.) Apparently a very crummy design of either the bulb and/or socket, coupled with ridiculous gyrations needed to get access to the bulb for changing. And Jaguars are supposed to be noted as having the glitchy English electrical system? Not in my recent experience!
 
But I digress! Thanks again for the suggestion on how to turn the stability system OFF. Just pressing the TC button to toggle between on/off doesn't fully satisfy - pressing and holding for 5-10 seconds has become part of my start up ritual these days! (STILL no recall on this? Is it going to take a Toyota-like series of injuries & deaths to force GM's hand? Step UP!)

#96 of 255 SRX Stability System Solution B-Turn Signal Bulb by windford

Aug 19, 2010 (4:15 pm)

I just inherited my V8 all wheel drive 2004 Cadillac SRX back from the ex-wife, she purchased of all things a 2010 VW Jetta that’s like going from the frying pan to the fire.
 
Anyways I replaced the A/C compressor, condenser, radiator, updated the Trans cooling lines to the ones that bypass the transmission thermostat, new tires and detailed the car to like new condition. I bypassed the stability control system by pulling the fuse on the ABS system, it eliminates the stability control problem, but you lose use of the cruise control.
 
By the way I’m a dealer own my own repair shop had my techs do the work at a fraction of what it would have cost at a Cadillac store. I’m going to replace the fuse try the T/C control button trick and report back.
 
If you’re having turn signal bulb burn outs check the sockets, I kept changing my left turn signal bulb monthly until one day I checked the socket and found a burn mark on one of the conductors inside the socket. I replaced the socket 6 months ago and have had no burn bulbs since.
 
I sent a compliant to the feds about the stability problem NHTSA, never heard a word back.

#97 of 255 No change with our 2004 caddy by dontbuycaddys

Aug 20, 2010 (2:12 pm)

Still having the same problems with the caddy and it has been a few weeks since I came on here to read the new posts. I was sent a brief email from Mariah with GM Customer Service but got no results. How many people have to come forward with the same problem before someone steps in and makes them take responsibility for our problem?? I sent a complaint to the NHTSA and have heard absolutely nothing either. I am not giving up, there are way too many people experiencing the same problems!!

#98 of 255 Re: No change with our 2004 caddy [dontbuycaddys] by nepcar

Aug 21, 2010 (2:51 pm)

Replying to: dontbuycaddys (Aug 20, 2010 2:12 pm)
I also received an email from Mariah and I responded and a Customer Service person from GM called and arranged for the replacement of my steering wheel sensor. I paid $100 while GM paid about $250. The problem has not returned since. It has been almost a month. Funny thing though I asked the same service center to replace the same part in 2008 and I paid $250. They said they replaced it then but during that time the problem did not get fixed.

Messages Page 10 of 26

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement