Last post on Sep 23, 2013 at 6:46 AM
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Cadillac SRX, SUV
#82 of 261 2004 ,srx stability system - don't BUY!!
Jul 21, 2010 (12:43 pm)
ok well I mentioned that I would get back and update as to progress or lack of.
Took the car in and after waiting a full hour was given a rental for the day...not a cadillac but a buick!
Left the vehicle in what I thought was capable hands only to be called at about 5:00 pm and advised that they were unable to get codes due to a malfunctioning ecm sensor/module. The problem still exists and was advised they would not be able to ascertain what the issues were until it was installed. Part ordered. Part arrived on this past Monday and I called Tuesday to schedule appointment.
Here is the kicker....I'm sorry nut we do not have anything available until the 29th. I explained the severity of the problem, AGAIN, only to have him tell me that " I'll have to test drive this thing and figure out what is going on" Boy, I wish it was that simple.
After begging he said I could drop it off at night, tonight (wed.) .and he would do his best to get to it.
In the mean time I have been advised that the vehicle needs a new right front hub bearing...$750.00, A new steering rack(only 65K miles) $1450.00, and new tires all around , $1355.00 (which I agreed to and have had replaced at half the cost.
so ...beware . Hill Cadillac quick to give estimates but not so quick to effectively diagnose. I am off for round 2 ..dropping car off tonight, will keep apprised
ps..OH and I have not had the fortune of getting an email from the GM customer service woman who seems to monitor this sight...I guess my problems are just that...mine!
#83 of 261 Re: 2004 SRX Stability System [gmcustsvc]
Jul 21, 2010 (2:49 pm)
Thanks for responding. The dealership said they did put a code reader and saw the history but that the problem was no longer activate, suggesting it had self corrected. They told me I "may" need to buy a steering wheel "sensor", but that they are not sure if that will solve the problems I have reported. It comes on in the first 5 minutes when I use it. I bought this car used. There seem to be a CD stuck in there. From the forum, this is not a unique problem to my vehicle, several owners have reported problems with the CD system too. While the engine is on it continues to shuffle even when the radio is turned off, and continues for a while after the car is turned off. The radio sound system is great, but I need all the functionalities of the entertainment system it is supposed to provide. I am almost regretting buying this car. I am frustrated.
#84 of 261 Re: 2004 SRX Stability System [steve_]
Jul 21, 2010 (3:02 pm)
Thanks steve. The GM dealership at one time said they could show me how to remove the fuse to the CD player so that I would not run into battery being drained while the car is off. He spent some good 30 to 45 minutes, me waiting, trying to figure out where the fuse is located, going under the seats, removing panels and eventually telling me this is not going to be an easy fix, and gave up. Now imagine, these are the experts, the makers of the car, failing to do what is supposed to be a very simple task. What about poor me! There are things wrong with this vehicle that GM does not want to address before a LOUD public outcry!
#85 of 261 Re: 2004 ,srx stability system - don't BUY!! [rrider]
Jul 21, 2010 (3:13 pm)
Same problem as you are having. Good luck. I was initially told the problem would go away and all those warnings would be corrected if I replaced the rear left hand side wheel hub and buy new tires. Wheel, I paid $700 to have the wheel bearing hub replaced and the dealership did not have the rear tire sizes in stock (I wonder why the rear size is different from the front tire sizes). The tires are replaced but I am still having problems.
#86 of 261 Stability System
Jul 21, 2010 (5:22 pm)
The wheel hub unit, believe it or not, cost me 78.00...it just arrived today in the mail. Watched a couple you tube videos on ow to replace it and discovered the job will take about an hour!!!
Hope to save about 500.00 on the repair myself but realize this is probably not the issue.
Dropped the car of tonight and once the ECM module is replaced I am sure they will generate a laundry list of issues...will update tomorrow.
Document everything...I am now in attack mode and will not stop until resolved. Next letter to the president of GM.
#87 of 261 Re: 2004 SRX Stability System [sham_caddy]
Jul 22, 2010 (5:40 am)
If you would like I can have an agent look at your situation further. Can you please email me your contact information, VIN, current mileage, dealership and best time to contact you? You can get my email by clicking on gmcustsvc. Have you tried to put a CD in your player? Sometimes that will get the other CD to pop out. Thank you,
Mariah GM Customer Service
#88 of 261 Re: 2004 SRX Stability System [sham_caddy]
by Stever@Edmunds HOST
Jul 22, 2010 (10:24 am)
Heh, sorry to laugh but that is kind of funny. Maybe there's an inline fuse hiding behind the player, or maybe there's one built into the back of the player. Hard to imagine that it's not fused somewhere. Then again, I've never had cause to try to track down the fuse for the cassette decks on either of my cars so who knows.
Sounds like a stuck CD could be part of the issue after all. Good luck!
#89 of 261 2004 Cadillac SRX
Jul 29, 2010 (7:59 pm)
I have the same System Stability issue as the rest of you, except ours is no making a serious noise when accelerating from a dead stop. Have any of you experienced the same? It sounds like somethings "knocking" seriously. maybe I have not described it correctly, but I know it makes a lot of noise.
As for the dealers, either their technicians are stupid, or they are all told to sing the same story line of " never have seen this problem, or do not know what it is".
Has anyone actually had success with getting GM to do the right thing?
#90 of 261 noise on acceleration
Jul 29, 2010 (9:05 pm)
I have this happen when I accelerate hard from a stop. The traction control system engages and I get a horrible grinding noise. If I turn the system off with the small button on the middle console> no noise and smooth ,hard acceleration.
#91 of 261 knocKng noise
Jul 30, 2010 (2:33 am)
Had the problem and it was absolutely without a doubt the transfer case. This engages the all whell drive and as it does so begins to slip. I believe it it is a chain driven large sprocket that begins to skip because the chain has stretched. To prelace at dealership may cost you between 1500-2000. I bought mine on ebay for around 300 and had a friend pull and install. That cost me about 400 for a total of 700.00
sorry this is another problem the srx is known for.
The stability problem is a joke. I took mine to Hill Cadiilac in Pennsylvania and they are typical of most Cadillac dealerships I think. Engine light on, stabiity system engages whenever it feels like, car pulls to the right and brakes begin to rumble and the service guy tells me he has never heard of this. I show him a pack of blogs and he looks at me like I'm an idiot.
Then he tells me 2 days later that the ECM has malfunctioned and they can't get codes off it. Bring the car back in 5 days and replaced the ECM but still no codes. Instead he gives me a list of repairs.
1. right frt hub needs replacement - 775.00
2. Power steering rack needs repl - 1154.00
3. Rear gas shocks need repl - 2230.00
4. Four new tires - 1153.00
for a grand total of $ 5,513.00
Ok ...My heads is about ready to explode. I get into the car to come home and ponder what to do next and notice that the engine light is still on so I go back inside and say to him, "hey the engine light is still on", He says to me is, and I quote..." well it must not have been on when the mechanic took it for a test drive". I say , "you have got to be kidding me, it has been on for 2 weeks and the one day he has it. it goes off". Well I guess he didn't like being challenged and he called the mechanic to come answer for himself. By this time I'm ready to explode so I just got back in my "unsafe car to operate" as noted on the repair estimate, and drove it home.
Went to local tire store and replaced all four tires, matching Hankook Ventus 18" for $700.00 that includes balancing.
Went to a local parts supplier and got a wheel hub for 75.00 and a friend and I replaced it in 2 hours. Noticed the the inner tie rod was
what the problem was and not the Steering Rack and replaced that. The part 45.00 and 1 hours time to pull and replace.
So whats left...oh yea. the two rear shocks. Yes there are small tears in the bellow housing and when I asked as to how this might happen to both at the same time was told that, "I don't know...it just does".
OK well I accept that. I priced out 2 very nice and high end gas adjusted rear shocks for 250.00 a piece and spoke to my mechanic and was advised it could take 2-3 hours to replace because the rear seat needs to be taken out.I'm figuring this will cost me another $700-800.
I've had it with this car. I own three Cadillac's and this one has been far and away the worst. I am unloading it and if you are interested I am selling.
2004 SRX AWD - 65,000 miles - new tires - new rt front hub and inner tie rod - new transfer case - oil chnanges regularly - higher end options are all on this vehicle..... looking for $12,000
This is not an advertisement but if intereted reply on this blog and I may get back.
REPORT THIS PROBLEM WITH STABILITY CONTROL SYSTEM - IT IS THE ONLY WAT WE CAN GET SATISFACTION. IN THE MEAN TIME OPEN UP YOUR WALLETS FOLKS AND PAY FOR THE CEO'S NEXT GOLF OUTING OR TRIP TO ARUBA!!!