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Cadillac SRX Problem with stability system

255 messages,  Last post on Mar 25, 2013 at 11:39 AM

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What is this discussion about? Cadillac SRX, SUV

Messages Page 24 of 26

#225 of 255 Cadillac SRX 2012 suddenly turning off by sylwia

Jul 14, 2012 (12:42 pm)

A couple of days ago I had a scary moment while driving my new Cadillac srx 2012 (I purchased it brand new in February). After shopping, I got into my car, and put the car in reverse in order to get out of the parking lot. I reversed a couple of feet, and then all of a sudden, my car turned off. The engine stopped running, the AC turned off, I could no longer hear the radio, and the GPS screen went dark. After a few seconds, my 2-tons plus luxury car started going forward by itself. Frantically, I tried to brake but was unable to do so. I had no brakes. My car was finally stopped by a small tree on the sidewalk. Thankfully, no one was hurt.
Dealing with the customer service representative at the Cadillac dealership was a nightmare. They told me that what happened was all my fault. They said I must have "accidentally" pressed the start-stop button, which is pretty much impossible to do so accidentally.
Is there anyone who has experienced this; the car turning off for no reason and terrible Cadillac customer service? I would really appreciate any responses. Thank you.

#226 of 255 Re: Cadillac SRX 2012 suddenly turning off [sylwia] by gmcustsvcsarah

Jul 16, 2012 (6:35 am)

Replying to: sylwia (Jul 14, 2012 12:42 pm)
Good morning,
 
I'm sorry to hear about this experience - I can tell you're upset by it and apologize for that.
 
Looking at the manual (p. 9-17 about the ignition positions), I have a few questions about the event, just to clarify:
-It sounds as though the vehicle was not in park when this occurred. Did you notice the message "SHIFT TO PARK" appear in the Driver Information Center? This should have occurred if you had accidentally pressed the pushbutton start while not in park, and the vehicle would have gone into ACC/ACCESSORY mode.
-When the event occurred, I notice you state that you lost your brakes. Did the steering wheel also become difficult to turn? The manual does state that if the vehicle should be turned off while in motion you will lose power assist in both brakes and the steering.
- Has this happened again?
 
If we can look into anything further for you, please don't hesitate to get in touch with us via email at socialmediagm.com
 
Kind regards,
Sarah
GM Customer Service

#227 of 255 Reduced power issue by bobby756

Jul 21, 2012 (6:05 am)

My 2008 SRX has power reduced issues every time the vehicle gets near water. Rain, car wash it won't run. I'm furious right now because I need to go to the emergency room and it rained last night. I have been towed twice and limped in once. Like the other person I get the same parts replaced only to have it happen again and again. What is the problem!!!!

#228 of 255 Re: Reduced power issue [bobby756] by gmcustsvc

Jul 23, 2012 (7:02 am)

Replying to: bobby756 (Jul 21, 2012 6:05 am)
bobby756,
Thank you for taking the time to post your concerns. Have you spoke with GM Customer Assistance? Can you please email me directly with your VIN, current mileage, and involved dealer? I would like to look into this further for you.
Christina
GM Customer Service
SocialMediaGM.com

#229 of 255 same old thing by elam

Jul 23, 2012 (12:36 pm)

Christina,
 
Why does GM just keep having you do the same old thing? GM has a serious problem with this vehicle and does nothing about it. Yes, you (and Maria) say how sorry you are, and ask for their Vin#, but the real answer is you ultimately say there is nothing you can do, but offer a $1500 discount on a new vehicle, which I could not laugh and turn it down fast enough!!
 
Just answer the problem: the stability system is a major problem in this car and will get someone killed, as is the transfer case. Oh- have you told them that the exhaust and catalytic converter is actually covered under a "Special" coverage, if you complain enough.
 
For you new folks to this site. Feel free to write and ask what really happens. I have yet (NOT ONCE) seen any comments on this site that discusses how much GM has done to correct a problem. While GM finally corrected my exhaust, it was not without staying on them and demanding that they fix what should be fixed a long time ago, and what they told me over and over was not covered. It was only after I pressed them that they found the "Special Service", only to have them take months to do so. Glad I bough that FORD to replace it. Otherwise, I would have been without a car....

#230 of 255 Re: same old thing [elam] by gmcustsvc

Jul 24, 2012 (9:07 am)

Replying to: elam (Jul 23, 2012 12:36 pm)
Elam,
Thank you for taking your time to post your concerns. Each case is handled on a case by case basis. We gather the information and review the case. Not all cases are the same. There have been many cases that we have been able to assist. I have provided the links below. If you are having concerns please contact us so we cant look into your situation and concerns at the very least.
 
btimes2, "Chevy Tahoe Door Lock Problem" #422, 2 Mar 2012 11:01 pm
 
http://townhall-talk.edmunds.com/direct/view/.f10b06a/473#MSG473
 
http://townhall-talk.edmunds.com/WebX/.f206d4b/497
 
http://townhall-talk.edmunds.com/direct/view/.f255869/10#MSG10
 
Christina
GM Customer Service
SocialMediaGM.com

#231 of 255 04 Cadillac SRX STABILITY PROBLEM by lorajoker

Jul 27, 2012 (5:35 pm)

Ive recently purchased this car. I've had it for two weeks, and already got the converter replaced and now the stability service light keeps coming on. My cruise control got turned off and the car started slowing down from the brake on its own and became hard to drive. I of course freaked out. I called the local caddy dealership and was told to check my tires.....Since it is an V6 AWD, the back two tires are suppose to be different from the front. I checked, and sure enough it has 255/55/18 all the way around. They are suppose to have 255/60/17 on back and 235/65/17 on front. The tech said that the tire sizes would cause an issue with stability system. Why the previous owners did this I have no clue. I'm hoping this fixes the problem, but after reading these post I seriously doubt it. I'll find out shortly. I agree that there should've been a recall done. So far I'm not impressed at all with the SRX.

#232 of 255 04 SRX Stability Issues by hoopdaddy1

Jul 30, 2012 (6:44 am)

I think my last post was in May for the problem. It has been since then that the dealer finally replaced the steering sensor. I have not had a problem since. Everything is working as it should. To the post that has the same size tires all around, I too have the same tires on my SRX and it has not caused a problem. The dealer checked everything and said it was fine although not recommended. I currently have 88K miles on my vehicle and hope to get may more. I do have an aftermarket extended warranty which I am thankful for, otherwise the trekk theough the stability issues would have been expensive.

#233 of 255 Transfer Case will be next by elam

Jul 30, 2012 (7:20 am)

Hoopdaddy_ glad you have the warranty- Ours had about the same miles when the transfer case failed. GM would not cover, as it was past the elasped time. can you imagine that?? We purchased a tranfer case from Jasper and had it installed by a third party for less money than GM. It caries a warranty, rather than GM's tail light warranty offered.
 
Good luck.....

#234 of 255 CADDY SRX by gillibuster

Aug 25, 2012 (8:27 pm)

Replying to: elam (Jul 30, 2012 7:20 am)
THANK YOU ALL for posting the truth about these cars. I came within a whisker of buying one today. I actually made a lowball offer to the dealer that he rejected.
 
I needed a bigger car as we are having a baby in OCT.
 
After coming home I decided to do a little research and stubmled upon this blog. Really dodged a bullet.
 
I can't buy back everybody's car for them that got screwed but I do want to thank everyone who posted on here.

Messages Page 24 of 26

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