Last post on Sep 23, 2013 at 6:46 AM
You are in the Cadillac SRX
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Cadillac SRX, SUV
#218 of 261 Re: srx 2004 won't pass inspection [log21st]
May 25, 2012 (4:36 pm)
Good evening log21st,
I appreciate how your interaction with the Cadillac Customer Assistance Center would bring forth these questions, and can understand how it must look from your perspective. Hopefully I can bring some clarity to the matter.
Our Customer Assistance Centers (phone-based as well as web-based like myself) are not centrally located; we have different departments and different locations. In addition, we handle each customer on an individual basis - the agent you spoke with may very well not have heard of any Stability System concerns on the Cadillac SRX before depending on the calls he or she had received. Furthermore, customer service representatives have access to very specific resources: open recalls on your particular vehicle, owner's manuals, product information, and so on. We would not be privy to a hypothetical technical discussions by brand quality, documents that would help us to diagnose a vehicle over the phone or web, etc.
It may not be a perfect system, but we're doing what we can within it. This is why Social Media, the department I work in, provides a new perspective for General Motors. We do document threads where a pattern of a particular issue occurs for further consideration, but where that information goes once I log it, I can't say for sure.
When you contacted the Customer Assistance Center, did they set up a Service Request for you? If we can look into it and provide any available updates, please let us know!
GM Customer Service
#219 of 261 Re: srx 2004 won't pass inspection [gmcustsvcsarah]
May 28, 2012 (7:04 pm)
Thanks for your reply to my note on the Stability System Problem. I plan to take my car to an authorized GM Repair shop tomorrow. I have read enough on this site to understand where they should start. Seings that I have no warranty left after 152,000 miles and will be paying the bill, I will take them some info to get started on. Hopefully, they will be able to diagnois and fix the problem. I don't understand why GM doesn't maintain a central data base on these kinds of issues so a Customer Service Rep like I spoke with would be able to answer questions on such a issue. Sounds like to me you are operating in the dark and the left hand doesn't know what the right is doing. One mans opinion.......
#220 of 261 Re: log21st [hoopdaddy1]
May 28, 2012 (7:15 pm)
Thanks for your info on this. I plan to go to the GM Dealer tomorrow and the info I have gleened from this site will help me and them to get to the boom of this problem. I have been very pleased with my 2004 SRX. I have 152, 000 miles and it has been a good car. I have gotten my money's worth already. However, I would like to get 200,000 and then sell it. Plan to buy a GMC SUV. Bought 1993, GMC Truck and 2000 GMC Jimmy, both still going strong and have well over 100,000 on each one.
#221 of 261 Re: srx 2004 won't pass inspection [log21st]
May 29, 2012 (6:22 am)
Good morning log21st,
I hope that all goes well for you during your visit today; thank you for your feedback!
Looking forward to an update,
GM Customer Service
#223 of 261 Re: 2004 SRX CADILAC A REAL PIECE OF JUNK [gmcustsvc]
Jul 12, 2012 (3:33 pm)
Hi, my 2004 cadillac srx has been nothing but trouble since i've owned it. I've had a power reduced Issue for so long and dealers only replace and replace parts to no solution and now i am out of warranty with a vehicle full of new dealer parts that runs like crap. New catalytic converter, new plug to throttle body, new throttle body and who knows what else. The vehicle runs and suddenly, power reduced appears and then i can only move under 40mph. I was hoping cadillac would be better than that. Can you please help me really fix my srx. My VIN# is 1GYEE637140151495.
#224 of 261 Re: 2004 SRX CADILAC A REAL PIECE OF JUNK [2004deadsrx]
Jul 13, 2012 (4:49 am)
I'm sorry that your SRX has had so many difficulties over the course of your ownership. When did you take possession of this vehicle, and when was your most recent visit to your dealership for the loss of power issue?
Please send these and further details (your name and contact information, Edmunds username, and the name of your involved dealership) to us at socialmediagm.com
All the best,
GM Customer Service
#225 of 261 Cadillac SRX 2012 suddenly turning off
Jul 14, 2012 (11:42 am)
A couple of days ago I had a scary moment while driving my new Cadillac srx 2012 (I purchased it brand new in February). After shopping, I got into my car, and put the car in reverse in order to get out of the parking lot. I reversed a couple of feet, and then all of a sudden, my car turned off. The engine stopped running, the AC turned off, I could no longer hear the radio, and the GPS screen went dark. After a few seconds, my 2-tons plus luxury car started going forward by itself. Frantically, I tried to brake but was unable to do so. I had no brakes. My car was finally stopped by a small tree on the sidewalk. Thankfully, no one was hurt.
Dealing with the customer service representative at the Cadillac dealership was a nightmare. They told me that what happened was all my fault. They said I must have "accidentally" pressed the start-stop button, which is pretty much impossible to do so accidentally.
Is there anyone who has experienced this; the car turning off for no reason and terrible Cadillac customer service? I would really appreciate any responses. Thank you.
#226 of 261 Re: Cadillac SRX 2012 suddenly turning off [sylwia]
Jul 16, 2012 (5:35 am)
I'm sorry to hear about this experience - I can tell you're upset by it and apologize for that.
Looking at the manual (p. 9-17 about the ignition positions), I have a few questions about the event, just to clarify:
-It sounds as though the vehicle was not in park when this occurred. Did you notice the message "SHIFT TO PARK" appear in the Driver Information Center? This should have occurred if you had accidentally pressed the pushbutton start while not in park, and the vehicle would have gone into ACC/ACCESSORY mode.
-When the event occurred, I notice you state that you lost your brakes. Did the steering wheel also become difficult to turn? The manual does state that if the vehicle should be turned off while in motion you will lose power assist in both brakes and the steering.
- Has this happened again?
If we can look into anything further for you, please don't hesitate to get in touch with us via email at socialmediagm.com
GM Customer Service
#227 of 261 Reduced power issue
Jul 21, 2012 (5:05 am)
My 2008 SRX has power reduced issues every time the vehicle gets near water. Rain, car wash it won't run. I'm furious right now because I need to go to the emergency room and it rained last night. I have been towed twice and limped in once. Like the other person I get the same parts replaced only to have it happen again and again. What is the problem!!!!