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Cadillac SRX, SUV
#166 of 261 2011 Cadillac SRX Stability Control problems
Aug 23, 2011 (6:07 am)
Has anyone experienced a problem with the 2011 Cadillac SRX Stability system. This morning I was driving in to work and it felt like I hit a bump in the road and all of a sudden my car started slowing down and the display said "Service Stability Control System" and when I tried to accelerate it would not do anything. I have to steer it into a middle lane out of traffic and restart it before it would accerlerate again. I am just thankful that I was not on the interstate in rush hour traffic. I took it into the dealership this morning after it happened and they seemed to be stunned that this happened, but when I read these posts, it seems like it is not a new issue. Does anyone have any information?
#167 of 261 Re: 2011 Cadillac SRX Stability Control problems [rabnc]
Aug 24, 2011 (6:05 am)
I apologize for the problems you are experiencing with your vehicle. Please keep us posted when the issue has been taken care of.
Caron, GM Customer Service
Sep 16, 2011 (12:23 pm)
I have been watching this forum for a year now and I have yet to see a posting where GM has done anything to help any of the people with their stability problems. Now Caron is apologizing and asking to be kept posted of a good outcome?? The nerve! My SRX has been parked for over a year waiting for some kind of resolution to anyone on this forum. Now we have to get things fixed on our own and let them know? GOOD LUCK rabnc!
#169 of 261 THE SRX IS A DISASTER....WAITING FOR A CLASS ACTION LAWSUIT!
Sep 16, 2011 (2:16 pm)
#170 of 261 Re: Apologies? [pyckles]
Sep 19, 2011 (12:31 pm)
Caron is asking for feedback and updates, not just positive, on what is going on with the dealer and the concerns. This way if the dealer is having problems fixing the concerns she can set up a case with Customer Assistance. I apologize for your frustration. Please feel free to email us the information and we will be happy to look into your situation.
GM Customer Service
#171 of 261 robinson rider
Sep 19, 2011 (12:41 pm)
dont waste your time....if you search this thread and the many others you will find the same story....you will end up with an offer to buy another cadillac and a 1500.00 credit. i am still waiting for someone with enough money to hire an attorney and file a class action law suit.
these delaerships will all give you the same story..." we have not heard about this before", or "it is the sensor in the steering column" or "you need new brakes" or " the air bags (shocks) need replacing" or......... and inevitably it will cost you literally thousands of dollars and a boat load of grief.
GET RID OF IT WHILE YOU CAN!!!!
#172 of 261 Re: Apologies? [pyckles]
Sep 19, 2011 (3:15 pm)
In March (see in Forum) we had the ECM replaced (about a month after the throttle body was replaced). So far, it's been fine. My biggest frustration was the Chevy dealership (and anyone else) can't rely on Cadillac customer service to help resolve the problem. At some point we'll be getting a replacement, but with the government ownership on top of the service issues (including closing our closest Caddy dealer), it will be time to end our GM relationship.
#173 of 261 Re: 2004 SRX Traction Control Light [davidlynn55]
Oct 01, 2011 (10:38 am)
Three times in the past 2 weeks I have had this happen to me with my 2004 SRX!!! I have 3 young children who it scared, I almost got rear ended because of it at 70 mph because the" traction control" light came on while going up a hill, my car wouldn't excellerate it started shaking while trying to get pulled to the side of the road safely... I turned off the vehicle and turned it back on and the vehicle was fine, after that its happened two more times!!! GM just replace my transfer case as well and It only has 85K on it, not even 100k yet, I tell you what, when I get rid of this POS car I will be taking my buisness elsewhere!!
#174 of 261 Re: 2004 SRX Traction Control Light [clwaff]
Oct 03, 2011 (6:04 am)
I took my 2010 Cadillac into the dealership the day it happened the first time and they determined that the control selinoid (spelling?) had broken and even though my car did start accelerating again, they did not want me to drive it due to safety issues. They told me that they had never seen the control Selinoid break and it took about a week and a half to get the part. i think my problem is a bit different than some of the issues I have seen reported. Even though mine has been fixed, I still think about it going dowm the road. I know that freak things happen that I pray my issues are fixed and I must say that I was completely satisfied with my dealership and the way it was handled. If anyone has this happen, I would not wait, I would get it checked immediately because it is very dangerous.
#175 of 261 Re: Faulty 2004 Cadillac SRX awd V8 [rrider]
Oct 05, 2011 (12:21 pm)
Thanks for the tip on how to shut the stability system off. I literally drove to work this morning with my brakes on. Stability system engaged message came on every 30 seconds. I was getting pretty nervous by the time I got to work. My dealer is going to have a look at the vehicle to see what the problem is. Had it in there two weeks ago because the check stability system message came on two or three times and they couldn't find anything wrong. I am thinking buying this SRX was a big mistake from reading all the messages on this site.