Last post on Sep 23, 2013 at 6:46 AM
You are in the Cadillac SRX
What is this discussion about?
Cadillac SRX, SUV
#153 of 261 2004 Cadillac SRX
Jun 09, 2011 (2:52 pm)
IDONNER- Read my earlier posts to see what (in my opinion and based on my experience) is about to happend to you.
1. GM Customer service monitors the site and will contact you
2. They will ask you detailed questions, as if you know nothing about maintaining a car
3. They will likely say they cannot help, but will give you $1500 towards a new car (Ha!!!!)
4. Back to starting point, just more frustrated
#154 of 261 Re: Faulty 2004 Cadillac SRX awd V8 [ldonner]
Jun 09, 2011 (3:01 pm)
I forgot to mention that the chain in the transfercase will be next. All of the jerking that is caused by the stability control lead to the failure of our transfer case. So funny, the GM dealer said they had no idea of what the problem was, but offered to fix it for $1800. I asked, so if you do not take it apart and look to find the problem, how can you provide a fixed price to fix it? They were speechless. Of course, GM had a taillight warranty (when you cannot see the tailights, the warranty is over), so I ultimatley took it to a professional that just does transmissions, and obtain a long term warranty.
GM- If you love the car so much, I will sell you mine. Not a thing wrong with it!! Ha!!!!!!!! I do not drive it (for fear of getting killed), but as soon as I can find a buyer (as is where is) its gone. Come on GM- make me an offer!!!!!!!!!!
#155 of 261 Re: 2004 Cadillac SRX [elam]
Jun 09, 2011 (3:04 pm)
Thanks for the heads-up. Has anyone ever alerted the media? Maybe if these issues were made public, we would get some action? I'm sure people would like to be forewarned that if they are ever driving behind me, my engine might shut off...or my car my suddenly jolt into oncoming traffic.
#156 of 261 Re: 2004 Cadillac SRX [ldonner]
Jun 25, 2011 (6:56 pm)
Yeah, maybe that will work, because my stability system message is on everyday, took it to the cadillac dealership, they lied to me and told me that they did a DT on it. Come to find out they didn't, which was told by the CSR when she was calling for feedback on how the service was the last time I visited. It's funny, everyone is having the same exact problems. Maybe we should take it to the media and maybe the cadillac dealership or whoever would do more.
#157 of 261 Re: 05 awd srx [csmith2011]
Jun 25, 2011 (7:13 pm)
I love my truck, because it looks gud on the outside, if I knew that all these problems would occur, I would have kept my Impala. Cadillac dealership, what a rip off. Can't trust anyone to fix the problem RIGHT. They are just in it for the money, not to have satisfied customers-and that's what makes a company, the satisfied customers.
#158 of 261 Re: 05 awd srx [justbeingme]
Jun 29, 2011 (7:01 am)
Have you spoken with GM Customer Assistance? If so, could you please email me the case number? I would like to look further into your situation.
Caron, GM Customer Service
#159 of 261 Re: 05 awd srx [csmith2011]
Jun 29, 2011 (7:39 am)
CSmith2011-What did I tell you? GM cust Serv will now try to get you to be quite. Get ready for the discount off of a new GM (Government Motors) vehicle. I still have my SRX peice of crap, just can't seem to get rid of it. And GM certaily offered no help in repairs. Thanks, GM! Your actions really told me (and I do share it) what you are all about. In my opion- deception...
#160 of 261 Re: Faulty 2004 Cadillac SRX awd V8 [elam]
Jul 27, 2011 (10:49 am)
I totally feel your pain and understand your frustrations as I am having the exact same problems even after several repairs. I don't understand why cadillac has not had a recall on this part/issue. This truck has been an absolute nightmare!!!!
#161 of 261 Re: Faulty 2004 Cadillac SRX awd V8 [juanitamh]
Jul 28, 2011 (9:52 am)
I apologize for the problems you are experiencing with your vehicle. Did you have the repairs done at a GM dealership?
Caron, GM Customer Service
#162 of 261 Another GM Customer Service "let me Help you"
Jul 28, 2011 (10:18 am)
juanitamh-As stated in earlier comments, GM Customer Service monitors this site. I too have no idea why they have not placed a recall, or at a minimum make certain repairs. [In my opinion] they only monitor the site to catch you and get you off the comment board, making some ha;l ass attempt of looking like they actually care. As bad as the accidents were with the SXR that killed a few people, maybe at a minimum, all of the complaints sets forth grounds for the legal team of these families to dig into GM's real problem. It is alltoo convenient that evey GM service department "has no clue" what the problem is. As mentioned in my earlier comments, while they had no clude what the Stability problem was, they were all over it when the transfer case failed (as a result of the jerking) Ironically, they knew what was wrong and provided a price to repair without ever touching it. I guess they have ESP. It Ffiled with less than 100,000 miles, but they claim the time had elasped. GM was absolutely useless in this process. Just be forwarned about their process, especially just wearing you out. Rather than the mental stress- I just bought a new Ford. I still have the car though. Seem as if its not a great resale, especially as everyone that reads these sites and sees all of the complaints about the SRX and GM in general. Thanks Caron and GM for all your shennanigans........