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Sedans Hyundai Azera Is Hyundai supporting the Azera?
89 messages, Last post on Aug 16, 2009 at 7:01 PM
You are in the Hyundai Azera Forum. Your Hosts are pat & karens
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Replying to: drdonrs (Jan 30, 2007 6:39 am)
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Replying to: floridabob1 (Jan 30, 2007 6:40 am) You are exactly right! I was begged by the salesman to give "high grades" in the survey. I detected the clunk the second day of owning the car and had the chance to voice my displeasure to the survey person who called me about 2 weeks after discovery of the clunk - by that time my level of frustration had already begun and was pretty high. The person listened to me (including the nice things I said about the salesman and the preparation of the car etc. etc.)but I never heard from Hyundai regarding the clunk - she got an earful about that issue. Interestingly when I asked, she told me that she was not a Hyundai employee . . . so I will never know how much she documented in the way of the survey. JMJK
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Replying to: jmjk (Jan 30, 2007 9:09 am) They probably out source the survey calls and only record replies to questions asked.
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Replying to: grayfox (Jan 30, 2007 8:57 am) www.Hyundai-Forums.com some posters there are also here. |
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Replying to: floridabob1 (Jan 30, 2007 9:15 am)
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Replying to: drdonrs (Jan 30, 2007 10:13 am) THe Consumer Affairs dept. is not outsourced. I mentioned that the survey may very well be outsourced. I also stated that with every car that I have purchased (not only Hyundai), I was begged to give the highest approval rating available when contacted for a survey. I have been given the name of each person that I spoke with at Consumer Affairs, but unfortunately there was never any positive action taken regarding any of these calls. Have you had any better luck with the issues that initiated your contact with Consumer Affairs?
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Replying to: floridabob1 (Jan 30, 2007 11:50 am) I called Consumer Affairs end of last week after receiving an answer to my email. I was basically representing the entire group. I discussed our concerns about support for the Azera, and the noisy suspension. I do not have the "dreaded thunk", only a suspension that is a bit noisy, nothing I can't live with. My perception is if and when there is a response it will come in the form of a TSB just like the Sonata's suspension. I do not expect individualized treatment. As I mentioned in my posting reporting on what took place with Customer Relations, I tried to "extract" from her a mechanism, time frame and scenario as to how they deal with customers complaints, disappointments, etc., and she would only say that it would be passed onto the proper levels. I intend, within a week, to call again and see if I can perceive any "movement". Meanwhile I am going to enjoy my Sonata and Azera.
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Replying to: drdonrs (Jan 30, 2007 12:17 pm) I hope that you get more positive results than I did.
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Replying to: floridabob1 (Jan 30, 2007 3:15 pm)  Don
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Replying to: drdonrs (Jan 31, 2007 7:03 am) Don I compliment you on your patience and loyalty. Remember though that the Azera was promoted as a luxury model, not a Camry competitor. Hyundai should be attempting to establish itself by better communication with it's Azera owners and dealer network.
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