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Sedans Hyundai Azera Is Hyundai supporting the Azera?
89 messages, Last post on Aug 16, 2009 at 7:01 PM
You are in the Hyundai Azera Forum. Your Hosts are pat & karens
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Replying to: joe97 (Jan 27, 2007 6:44 pm)
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Replying to: joe97 (Jan 27, 2007 6:44 pm) I ordered my Limited in Nov 2005 and took delivery begining of Jan. 2006. When I placed my order, dealers were asking $1500.00 ABOVE MSRP in this area. At the time I ordered mine , I was happy to have paid $500 under sticker. I would not make such a deal today. |
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Replying to: floridabob1 (Jan 27, 2007 6:58 am) The folks at consumer affairs while nice, are for the most part, completely unable to get anything done on our behalf. I have talked to Consumer Affairs no less than 10 times. They arranged for a meeting with the district parts and service manager and that meeting was a joke. The district parts and service manager said "there is nothing wrong with your car" and of course we all know that is a bunch of crap. I told Consumer Affairs repeatedly that there is something wrong with my Azera suspension. I cited 2 legitimate reasons: 1) it does not occur on all Azeras and 2) an Azera was repaired in Springfield, IL. I once again told them that a Hyundai representative (an engineer) happened to be at Green Hyundai during which time technishawn had his car there. And I told them the rest of the story - most all of us have read the post in "Front Suspension Problems". Now, I have repeatedly (at least 5 times) asked them to answer two questions: 1) Is Hyundai - more specifically engineering - aware of the issue and 2) if so, would someone acknowledge this so that I don't have to call over and over again. THEY NEVER ANSWERED MY QUESTIONS. I finally received another letter from them and it said: Please consider this Hyndai Motor America's response to your recent phone call to our National Counsumer Affairs Office. Hundai Motor America prides itself on superior customer satisfaction and strives to reach a mutually statisfying resolution in every situation. We understadnd that you have delivered your 2006 Azera to North Freeway Hyundai for inspection of an undesired sound in the suspension system. This concern has been carefully reviewed by our District Parts & Service Manager, (name withheld), our Field Service Engineer, (name withheld) and (name withheld) Service Manager at North Freeway Hyundai. We understand that you attended a meeting with our DPSM and the dealership Service Manager and were asked to demonstrate the undesired sound that you were describing. Our DPSM road tested your vehicle, driving it 13 miles over 30 minutes and no abnormal sounds could be heard (other than normal mechanical sounds). Following this road test our DPSM demonstrated a similar sound coming from an Azera off of the dealer's new vehicle sales lot. HMA believes that the condition you've described is a normal mechanical sound and is characteristic on the 2006 Azera, and is not a defect in material and/or workmanship. I will not type the rest of the letter. First, I never heard of or met the Field Service Engineer and two, yes the car never made a sound while driving around the dealership (because there were no bumps to be found) but when the DPSM came to my office where there are small bumps everywhere he heard everything, absolutely everything. Further, he said the same thing I have heard over and over again . . . the clunk is consistent with the car. Once again I asked the same old question "how can you say that when not every car has the clunk?" The DPSM was unresponsive. I am tired of the BS I have received but I will gladly continue to carry the torch with everyone. I hope that you all have a more meaningfull response from Consumer Affairs than I have had. Oh, I too have a file number. JMJK
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Replying to: jmjk (Jan 28, 2007 5:56 pm) If nothing else, I'm sure most agree that Hyundai has and continues to do a poor public relations job regarding the Azera. My local dealership seems cooperative but equally frustrated by the lack of corporate support. I have been relatively pleased with my car and I am fortunate enough to have had the suspension noise go away on it's own. I hope that the company begins to realize that if consumers are willing to pay more for the so called luxury models, that they also have higher expectations for the product that they receive. |
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Replying to: jmjk (Jan 28, 2007 5:56 pm) However, the post from JMJK in particular, taken in combination with the others on this and other similar threads, give me serious pause. I can forgive that a new model has "bugs," i.e., unresolved engineering issues that didn't show up during pre-production testing. But the old "this is normal" soft-shoe doesn't cut it. Not in the near-luxury segment, not in the subcompact segment, not with a new toaster. And what's most dispiriting of all is to hear it's coming, not from a few renegade dealers, but from an official of the zone office-- which means Hyundai USA approves of it. This is exactly the kind of willful customer abuse that drove me away permanently from VW some 20 years ago. I won't start in with someone who's widely reported to be doing it now. Until the changeover in 8 months, Accord SE V6's come standard with stability control at attractive discounts. And the suspensions work, as do the dealer zone offices. Those who want to feel comfortable with their investment, be advised.
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Replying to: tonycd (Jan 28, 2007 6:59 pm) I am not a Hyundai stockholder, but I think it unfair to condemn the company particularly when they have been getting rave reviews for initial quality and my cars have been exceptional and more than match my recent Accura TL's. I would buy the Hyundai cars again in a minute and I look forward to many years of enjoyable ownership. Remember some people react with greater emotion in certain situations. As a senior citizen I have learned that "patience is a virtue". 
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Replying to: drdonrs (Jan 29, 2007 5:29 pm) I agree that patience is a great virtue, but as another senior citizen it would be nice if the company reacted while we can still see the green side of the grass. My problems have been minor and most have been resolved,but no new car buyer should be required to wait for over one year to have their issues resolved. The service departments at the dealership level need more corporate technical support. The recall by Toyota showed a companies response to a problem. Hyundai as a manufacturer does not acknowledge any of the issues that forum participants described. There is a true lack of communication at the corporate level. |
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Replying to: floridabob1 (Jan 30, 2007 3:04 am) Do you think that possibly some of their lack of response is due to the fact they seem to refuse to accept any "responses" from customers that are not fully to the favorable/high end of the surveys provided? From sales to service, all of the responses they consider seem to be those that are rated to the highest, rather than anything less. In spite of customer "calls, letters, etc" it seems they rely on the "survey results". Maybe they consider these "forums" as being only hearsay comments. 
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Replying to: floridabob1 (Jan 30, 2007 3:04 am) Don
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Replying to: lightfootfl (Jan 30, 2007 5:44 am) Everytime that I have purchased a new car the salesperson and sales manager has begged me to give the highest response to the person calling to conduct the manufacturers survey. Apparantly, their bonus commission is based upon the results of the survey. The corporate survey is usually conducted within 2 weeks of the purchase. Many owners are not aware of any problems within that short period. As forum participants we may, at times, overstate some of our problems, however much of the information and observations are real and should be acknowledged by the company.
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