Last post on Aug 16, 2009 at 7:01 PM
You are in the Hyundai Azera
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Hyundai Azera, Suspension, Sedan
#1 of 89 Is Hyundai supporting the Azera?
Jan 25, 2007 (3:48 pm)
There are some of us who feel that Hyundai's lack of advertising for the Azera, in many localities and slow or no response to those who have a noisy suspension, might have a negative effect on the value of our cars. On the "other board" many have taken to contacting Hyundai and the following is what I have recently sent to them via email. One of our fellow Azera owners did get an acknowledgement.
here is my email letter to Hyundai which I just sent.
Dear Hyundai Consumer Affairs,
I am the owner of a 2006 Sonata LX6 and a 2006 Azera Limited. I want you to
know that I am mostly thrilled with both cars. I am a senior citizen (early
70's) with a very strong interest in "cars". We are a 2 car family and
formerly leased our cars for many years. I most recently had leased 6 Acura
TL's (most recently two 03 TL's) and it was with great trepidation that I
switched over to Hyundai. I purchased my 06 Sonata 1 year ago. The purchase
experience was so pleasing(great dealership/Hyundai of Westchester) and so
when my 2nd Acura TL came off lease I bought the Azera which my wife drives
and we use it as the "family" car. We love the Azera but as a very active
participant on the Hyundai Forums.com internet board as well as Edmund's I
have the opportunity to exchange information with other Hyundai enthusiasts.
I must comment on what appears to be a total lack of advertising activity
and public support for the Azera in recent months. In addition many Azera
owners have been disturbed by the noisy suspension on this supposed entry
level luxury car. I am on very good terms with the sales manager at Hyundai
of Westchester and commented that they rarely have an Azera on the showroom
floor. I have even offered to support the car in dealing with potential
customers by speaking with them as a very satisfied customer.
I should think that all of us who own Azeras, and took a chance on a new
model, based on automobile tests and our perceptions, deserve more than a
somewhat silent response from Hyundai. I can very well afford to be in an
Acura and or a Lexus or an Avalon, but instead chose the Azera because the
car is really first rate and the sales and service at my dealership is first
rate. I echo the concerns of the many participants on the internet boards
regarding the Azera's lack of support and the "thunking" suspension. The
suspension of the Sonata LX6 is also somewhat noisy but thus far I had the
rear suspension shocks and struts replaced and that was a major step forward
in your support.
If you will take the time to monitor the internet boards, which is populated
with real car enthusiasts, you can get a feel for the disappointment on the
part of many Azera owners. We love the car but want to feel that Hyundai is
not going to let the model disappear. We would also like to have some sign
that Hyundai is aware of the concerns that many owners have regarding the
noisy suspension. This should not be an issue in a car with a cost of over
$30,000. This shouldn't even be an issue with a low end model. I hope you
realize that many , indeed most of us, are strong supporters of Hyundai,
enjoy our cars and want to see some sign that Hyundai hears what its'
customers are saying and thinking.
Looking forward to a response from you.
#2 of 89 Re: Is Hyundai supporting the Azera? [drdonrs]
Jan 26, 2007 (6:20 am)
Perhaps if more of us sent letters to Hyundai, they would be more interested in fixing the problem. Mine doesn't have the clunking problem yet, but I've had it less than a month. Perhaps you could post the e-mail or snail mail address for Hyundai and others could also express their converns.
#3 of 89 Re: Is Hyundai supporting the Azera? [azgrand]
Jan 26, 2007 (7:48 am)
Here is the email address. I will also reproduce the response I have received.
#4 of 89 Re: Is Hyundai supporting the Azera? [drdonrs]
Jan 26, 2007 (7:52 am)
Don, please don't include any individual names, phone numbers or any person's specific contact information The generic email address you just posted is fine, as would be a snail mail corporate address. Email me if you have any questions.
#5 of 89 Re: Is Hyundai supporting the Azera? [drdonrs]
Jan 26, 2007 (7:57 am)
This is the response I got. I will be calling this afternoon
Thank you for contacting Hyundai Motor America.
Congratulations on your purchase of the 2006 Hyundai Azera and 2006 Hyundai Sonata! We would like to welcome you to the Hyundai family!
We are delighted to hear of your overall satisfaction with your 2006 Azera, and are pleased that you took the time to contact us. We are also very pleased to hear about your pleasant experience with Hyundai of Westchester, and that the sales manager has exceeded your expectation for quality customer service. Please know that we have documented your positive feedback and will be forwarding it on to the appropriate personnel for review and consideration.
We have documented your comments and concerns in your file on your behalf. For your reference, your file number is 1010452.
We would like to review your concern regarding the concerns you have with the "thunking" noise you are experiencing with your vehicle as well as document your suggestions on the advertising of the Azera.
So that we may better assist you, please call our toll-free customer service number at 1-800-633-5151, Monday through Friday from 5:00 a.m. to 6:00 p.m., Pacific Time. Please be prepared to provide your file number when speaking with a Hyundai Consumer Affairs case manager over the phone.
#6 of 89 Re: Is Hyundai supporting the Azera? [pat]
Jan 26, 2007 (8:02 am)
I am only including the customer service telephone number, which is universally available to everyone. We have apparently gotten Hyundai's attention.
#7 of 89 Re: Is Hyundai supporting the Azera? [drdonrs]
Jan 26, 2007 (9:07 am)
Sure looks like it! It'll be interesting to see what happens when you call.
Jan 26, 2007 (12:37 pm)
a great letter, a great job!
#9 of 89 Re: Is Hyundai supporting the Azera? [drdonrs]
Jan 26, 2007 (1:29 pm)
Hi Don: Like you I am an older driver who enjoys cars. I own a 2006 Sonata GLS I4 auto.
I very much appreciate your writing Hyundai and expressing your thoughts on your new Hyundais. I down loaded your email to Hyundai and read it last night.
If more owners would do as you have done I feel we would have better cars to drive. As long as the auto manufactures would be as responsive as Hyundai seems to be.
#10 of 89 Re: Is Hyundai supporting the Azera? [drdonrs]
Jan 26, 2007 (2:57 pm)
Just spoke to Consumer Affairs. The young lady was very "nice" and listened to everything I had to say regarding lack of support for the Azera and the issue of the suspension. After about a 1/2 hr of discussion I summed it all up by pointedly asking how she was going to convey these concerns that so many Azera owners had. Would I hear back, would there be some acknowledgement on the part of corporate, in other words what could we expect? She said that all of my concerns would be passed on to the next levels, but she couldn't assure me that I would personally hear from someone. I reiterated and summed up what I had expressed in my email. I wanted her to convey the fact that we owners of the Azera took a "chance" on a new model. We Azera owners bought into an entry level luxury car and would expect to be treated as such. At the conclusion of our conversation she gave me her extension # and so now we will see. I strongly urge everyone to email and or call Hyundai Consumer Affairs. If need be, make a repeat call. It is my impression that they will respond to a large component of their customers calling in. Let them know we are out there. She agreed that our concerns regarding apparent lack of publicity for the Azera and our suspension concerns were legitimate. However that is to be expected. I think the approach has to be 2 pronged- via Consumer Affairs and our Dealerships.
I believe that I covered all the concerns that have been expressed on the board and others have to follow so it doesn't appear to be an "isolated" complaint.