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Sedans Hyundai Azera Is Hyundai supporting the Azera?
89 messages, Last post on Aug 16, 2009 at 7:01 PM
You are in the Hyundai Azera Forum. Your Hosts are pat & karens
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There are some of us who feel that Hyundai's lack of advertising for the Azera, in many localities and slow or no response to those who have a noisy suspension, might have a negative effect on the value of our cars. On the "other board" many have taken to contacting Hyundai and the following is what I have recently sent to them via email. One of our fellow Azera owners did get an acknowledgement. here is my email letter to Hyundai which I just sent. Don Dear Hyundai Consumer Affairs, I am the owner of a 2006 Sonata LX6 and a 2006 Azera Limited. I want you to know that I am mostly thrilled with both cars. I am a senior citizen (early 70's) with a very strong interest in "cars". We are a 2 car family and formerly leased our cars for many years. I most recently had leased 6 Acura TL's (most recently two 03 TL's) and it was with great trepidation that I switched over to Hyundai. I purchased my 06 Sonata 1 year ago. The purchase experience was so pleasing(great dealership/Hyundai of Westchester) and so when my 2nd Acura TL came off lease I bought the Azera which my wife drives and we use it as the "family" car. We love the Azera but as a very active participant on the Hyundai Forums.com internet board as well as Edmund's I have the opportunity to exchange information with other Hyundai enthusiasts. I must comment on what appears to be a total lack of advertising activity and public support for the Azera in recent months. In addition many Azera owners have been disturbed by the noisy suspension on this supposed entry level luxury car. I am on very good terms with the sales manager at Hyundai of Westchester and commented that they rarely have an Azera on the showroom floor. I have even offered to support the car in dealing with potential customers by speaking with them as a very satisfied customer. I should think that all of us who own Azeras, and took a chance on a new model, based on automobile tests and our perceptions, deserve more than a somewhat silent response from Hyundai. I can very well afford to be in an Acura and or a Lexus or an Avalon, but instead chose the Azera because the car is really first rate and the sales and service at my dealership is first rate. I echo the concerns of the many participants on the internet boards regarding the Azera's lack of support and the "thunking" suspension. The suspension of the Sonata LX6 is also somewhat noisy but thus far I had the rear suspension shocks and struts replaced and that was a major step forward in your support. If you will take the time to monitor the internet boards, which is populated with real car enthusiasts, you can get a feel for the disappointment on the part of many Azera owners. We love the car but want to feel that Hyundai is not going to let the model disappear. We would also like to have some sign that Hyundai is aware of the concerns that many owners have regarding the noisy suspension. This should not be an issue in a car with a cost of over $30,000. This shouldn't even be an issue with a low end model. I hope you realize that many , indeed most of us, are strong supporters of Hyundai, enjoy our cars and want to see some sign that Hyundai hears what its' customers are saying and thinking. Looking forward to a response from you. Sincerely
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Replying to: drdonrs (Jan 25, 2007 3:48 pm)
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Replying to: azgrand (Jan 26, 2007 6:20 am) consumeraffairs  hmausa.com. Don
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Replying to: drdonrs (Jan 26, 2007 7:48 am)
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Replying to: drdonrs (Jan 26, 2007 7:48 am) Don  Thank you for contacting Hyundai Motor America. Congratulations on your purchase of the 2006 Hyundai Azera and 2006 Hyundai Sonata! We would like to welcome you to the Hyundai family! We are delighted to hear of your overall satisfaction with your 2006 Azera, and are pleased that you took the time to contact us. We are also very pleased to hear about your pleasant experience with Hyundai of Westchester, and that the sales manager has exceeded your expectation for quality customer service. Please know that we have documented your positive feedback and will be forwarding it on to the appropriate personnel for review and consideration. We have documented your comments and concerns in your file on your behalf. For your reference, your file number is 1010452. We would like to review your concern regarding the concerns you have with the "thunking" noise you are experiencing with your vehicle as well as document your suggestions on the advertising of the Azera. So that we may better assist you, please call our toll-free customer service number at 1-800-633-5151, Monday through Friday from 5:00 a.m. to 6:00 p.m., Pacific Time. Please be prepared to provide your file number when speaking with a Hyundai Consumer Affairs case manager over the phone. |
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Replying to: pat (Jan 26, 2007 7:52 am) I am only including the customer service telephone number, which is universally available to everyone. We have apparently gotten Hyundai's attention. Don
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Replying to: drdonrs (Jan 26, 2007 8:02 am) |
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| a great letter, a great job! | |
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Replying to: drdonrs (Jan 26, 2007 8:02 am) I very much appreciate your writing Hyundai and expressing your thoughts on your new Hyundais. I down loaded your email to Hyundai and read it last night. If more owners would do as you have done I feel we would have better cars to drive. As long as the auto manufactures would be as responsive as Hyundai seems to be. Good Job! |
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Replying to: drdonrs (Jan 26, 2007 8:02 am) I believe that I covered all the concerns that have been expressed on the board and others have to follow so it doesn't appear to be an "isolated" complaint. Don
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