Last post on Nov 24, 2013 at 2:12 PM
You are in the Chevrolet HHR Maintenance & Repair
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Chevrolet HHR, Brakes, Wagon
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#174 of 396 Re: GM customer service email [golflen]
Jul 13, 2010 (11:10 am)
We have a 2006 HHR LT and from month 3 of ownership we have had a terrible shaking of the steering wheel, and horrible front end noise. I have taken over and over to not just on dealer repair, but two to be told " turn the rotors". I have tried to deal with three separate District Specialists all of whom seem to quit the company. I've gone through being assigned many case numbers which really doesn't matter because GM has no intentions of helping us anyways. I have had leaking front struts, rear shocks not looking so hot, now my steering rack is going...I've turned the rotors ( the answer I am always given by GM mechanics) at least 15 times. Now basically my car is not safe to drive, and will GM do anything about it?? Nope. My car has just 30k miles on it..the noises that come out of the front end sounds like the car is going to break in half...and the shuddering of the steering wheel continues to get worse. With no answers from anyone,...and me not having the luxury of dumping this and buying something else. Very disgusted with how GM has handled this... You watch... our Chevy HHR will be the next Toyota's I am all for a class action lawsuit... OOPS failed to mention Chevy covers none of the repairs needed to make my car safe to drive.....I have already put in over 1,000 for it to now need another 1,800 dollars worth of work.
#175 of 396 Re: GM customer service email [calnmadsmom]
Jul 13, 2010 (11:35 am)
Welcome to the "Gee,these HHR's really suck" Club!
I'm upside down in mine or I would sure get rid of it! Good luck!
Anybody hear of any class action suits yet?
#176 of 396 Re: GM customer service email [judikilbane]
Jul 13, 2010 (11:59 am)
Careful the moderator doesn't like mention of class action suits! I have been warned twice and had my posts pulled. Are you now very afraid like I was? I......thought so.
#177 of 396 RE: The Squeeky Brake Story...continues
Jul 13, 2010 (1:39 pm)
Ok, so I took my 2008 HHR to the local Chevy dealer and explained what was going-on with the brakes...(i.e., 2 new sets of brake pads, my mech says rotors are warped..etc....),..a few hours later I get a phone call "the front brakes are fine; a little brake noise is normal". You rear brakes need to be cleaned and adjusted and this should take some of the load off of your front brakes...of course I had to pay $39.95 for this service. I went and picked up the car, drove the less than 10 miles home and had no brake noise...I thought ok..they did something and are going to try and play it off. Drove the car to work the next day (13.5 miles) and screeched to a halt at the gate...nothing repaired, no difference in the braking at all...so what's next...of course I'm only about 800 miles away from 30,000 and the warranty running out. Guess they will decide it needs the rotors replace as soon as I roll over the magic 30,000 miles...I'll all for a class action suit...may be the only way to get the thing fixed. Oh yeah, the dealer is aware of the problem...there was an article about noisy brakes attached to my vehicle file but disappeared from view real quick while I was checking out.
#178 of 396 RE: The Squeeky Brake Story...continues [kymmb]
Jul 13, 2010 (5:50 pm)
If your are referring to the original warranty it is 36mo, 36000 miles. You should still be fine unless you exceed 36 mo. If you have had a bad experience with the dealer you normally have service your car, if possible, try another. I agree you shouldn't have to...
#179 of 396 Re: Brake problems and vibrations [chevy_sucks]
Jul 14, 2010 (10:51 am)
Here's an update on my ordeal.
Mariah who contacted me via this forum in regards to my problems, actually managed to have Chevy/GM Customer assistance contacting me.
They advised me to bring the vehicle to an authorized GM repair shop for diagnostic/inspection and to tell them that I have an open case with Chevy/GM when making an appointment.
Now here's the deal; both repair shops I went insisted on charging about $120 inspection fee and when I told them I have a case open with Chevy, oh boy, the expression on their face sure changed.
I contacted my "case worker" who confirmed that I would have to pay the $120 out of my pocket. However, he could NOT guarantee me whether or not Chevy is going to assist me further, all depending on the result of the inspection. He said if result shows to be a manufacturer problem they'll take care of it, else not.
I think Chevy is missing the point here: their authorized dealer/repair shop failed to fix the problem despite of 4 appointments. So it doesn't matter if it is a manufacturer problem or a "wear&tear" problem. Fact is this repair shop did not manage to fix problem so Chevy needs to step up!
Oh, considering all the posts here from people having the same issues, it's pretty save to say that this is a manufacturer problem, yet there is no sign so far that Chevy recognized this or that a recall has been issued.
Basically, Chevy wants me to take a $120 gamble on a 50/50 chance. Guess, just another way of screwing money out of people in a half-hearted attempt to (supposingly) trying to help.
Well, were I live I haven't seen money growing on a tree yet, so I can't afford gambling with $120.
#180 of 396 Re: Brake problems and vibrations [chevy_sucks]
Jul 14, 2010 (11:17 am)
I have gone through 3 District Specialists...many case numbers and so many times at a Chevy dealer/mechanic... only to be told "normal wear and tear".Or, "we dont know whats wrong" The minute my warranty expired magically they found thousands of dollars worth of problems.. I said you mean the same ones I have been bringing to you now for 3 years..you now are able to figure it out...Well I am not paying for something I have been bringing to you while my warranty was valid. Cant imagine normal wear and tear when the first time I brought the car in to one of their shops my car was less than 2 months old and had 800 miles. I noticed the problem coming home from camping and going down the San Bernadino Mountains. The steering wheel was shaking so bad that I was thankful that my husband was driving, and it was summer. Had there been snow on the ground..I would bet money we would be all over the road. I have complained about this since 2006...with zero help from Chevrolet. I sent a letter yesterday to both the North America VP Mark L. Reuss as well as one to Edward Whitacre CEO. I also attached other complaints from various HHR blogs all with the same problem. I told them that God forbid I am driving with my children when the steering rack snaps..I will hold them personally responsible if anything happens to me, my children or others on the road due to a problem they refuse to take care of.. I also mentioned Toyota to them.. ..The sad thing is..although I have mailed it return receipt requested...I doubt anything will be done. I too have called into the World Headquarters asking to speak to one of these gentleman. I am not giving up!!!!.
#181 of 396 Re: Brake problems and vibrations [chevy_sucks]
Jul 14, 2010 (11:27 am)
Amen,I hear you!
We were ALWAYS Chevy people--no more! We have had 3 Corvettes in the last 10 years--NO MORE! I'm upside down now-but will get rid of this car as soon as I can and because of the way I was treated I'll buy a Ford(spit,spit) or an import. Damn thing rides like alumber wagon now,too. Beautiful bright shiny red,tho!!
#182 of 396 Re: Brake problems and vibrations [judikilbane]
Jul 14, 2010 (1:53 pm)
#183 of 396 Re: HHR SS TURBO Brake problem [mastrout]
Jul 22, 2010 (3:23 pm)
I have an HHR panel truck for work. I've had it about 10 months it has 13500 miles on it and the rotors seem like they are warped. At this point when I stop the wheel almost shakes out of my hand. I had the same problem on my girl friends Honda civic when I put NAPA rotors on it. Now that I put on original Honda Parts the breaks are working fine.
If I may stand on a soap box for a moment. The ONLY way to solve Americas problems is for us to buy products made in America. But America need to start making stuff worth buying... I think Ford may be on the right track.