Last post on Nov 24, 2013 at 2:12 PM
You are in the Chevrolet HHR Maintenance & Repair
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Chevrolet HHR, Brakes, Wagon
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#147 of 396 Re: whole car shakes [gmcustsvc]
Jun 01, 2010 (6:27 am)
Hello Mariah GM Customer Service,
I also have a 2007 HHR plagued with brake/suspension problems, The problems began when we test drove the car the day we purchased it. The HHR was very quiet with the exception of a scuffing/humming noise coming from the front end. We mentioned the noise to the salesman who reported the noise to the dealership service dept. and they informed us it was from the car sitting on the lot for several months (tires/bearings or brakes) and should dissipate shortly. The noise persisted and we complained at 1,700. At this time I told the service dept. I thought the brake rotors were warped or wheel bearings might be bad. The GM dealer test drove the car but could find nothing wrong as it was raining the day of service and they couldn't hear anything. The noise & vibration continued and we took car back at 3,259 miles The dealer service dept. tried to make good by checking the car and turning the rotors as advized by GM. This seemed to help a little but noise & scuffing returned shortly & got worse. We took the car back at 9,770 miles and dealership service dept. tried re-torquing the suspension per GM tech. problems continued. Finally my wife drove the car on a long trip (1,200 miles rounf trip) and called me when coming home the bearing noise was so loud I could hear it over the phone! We took car back the next day 14,702 miles and the dealer replaced both front wheel bearings (one of which was undoubtably bad from day one). Grinding & metal on metal noise solved! Brake problem continues. We took car back in 22,975 miles and dealer "re finished" the rotors for the 2nd or 3rd time (I have lost track and can't tell from the service docs. as this was all done "good will"). The re finishing worked for about 10,000 miles at which time pulsation/shaking and grinding slowly returned to the point that I gave up on GM and replaced the front rotors and pads 49,000 miles with NAPA premium products myself. I am very disappointed with the quality of the HHR and fear that the steering/suspension has been damaged/worn and will be selling it and replacing it with a VW Jetta in the next few months. Please note I am/was a Chevy fan and still own a 2005 Suburban w/80,000 miles and original rotors & pads. The only major repairs a failed trans 36,250 (GM replaced & I paid $200 goodwill) and a failed speedo cluster (GM replaced & I paid labor). The Dealer is a standup organization but the HHRs brakes are severely flawed & should be considered a lemon or at least recalled and re fitted with improved brakes. I will buy the Jetta from them if they have a VW franchise or can find one for me and continue to have my Suburban serviced there. But I,m not sure I will buy any more GM products due to the manufacturers failure to correct the underlying problem. I think Gm was aware of the issue and revamped/ improve the brakes on subsequent model years but blew off early production years as the 36,000 mile wrnty expired. Your assistance would be greatly appreciated. Mike Cryne
#148 of 396 Re: whole car shakes [brkdrvr]
Jun 01, 2010 (10:10 am)
I apologize that you are experiencing an issue with your vehicle. Can you please email me more information about your situation so I can look into it further? You can get my email by clicking on my name. Thank you,
Mariah GM Customer Service
#149 of 396 Re: more problems. [linda31]
Jun 06, 2010 (12:53 am)
It seems that everyone seems to be having problems with the brakes. I have a 2007 HHR and a few months after I owned the car the whole front end started to vibrate. I thought it was the rotors (no I take that back it was the rotors) but no one at the dealer would listen. They insisted that rotors do not wear away at three months nor do brakes...their suggestion was to put my car in low gear when coming down a hill. That is what I was experiencing when I came down the hill. That didn't work so I took it back and insisted that they contact GM and see if it was covered under my very expensive warranty. Still no help...their next response contacted GM and they would cover an adjustment of the rotors. What BS is that? You either fix the problem or you don't. So for the last two and half years I have been arguing with the Chevy dealer in our neighborhood (they are no longer a Chevy dealer with the cutbacks) as of 2009. However they will honor Chevy customers until the end of June, 2010. Forget it..this dealer has no intentions of fixing the problem and most likely won't. I hate dealer services...they suck...
So, yesterday June 5, 2010 almost three years later I took it to a local car shop (reputable in our state) and they fixed it and confirmed what I have been screaming about. I was tired of arguing with the dealer. It costs me 464.00. I think GM should be looking into this...but again they are like the dealership...who cares? Hey I think GM should reimburse me...no car that is only 2.5 years old should be repairing the brake system and replacing rotors. My 12 year old OLDS doesn't even have that kind of issues..go figure...warvin
#150 of 396 GM customer service email
Jun 06, 2010 (12:57 am)
Hey has anyone been able to get a reply from the customer service rep who has left her email? I tried to contact her via email and all I get is a fatal error message when I send a message to her. Anybody have suggestions?
#151 of 396 Re: more problems. [warvin]
Jun 06, 2010 (5:14 am)
2008 HHR here
When I had to redo my rotors and brakes at 26k I talked w/ no-customer service at exec.level. the company line is no problems have been reported....they gave me a years worth of oil changes--and sent me packing. So....I make it a point to tell ANYONE who will listen not to buy a Chevy HHR -and why. I actually had material removed from an e-mail I posted on this site because I gave my e-mail address to try to get a group complaint going!
#152 of 396 Re: more problems. [warvin]
Jun 06, 2010 (1:17 pm)
So for 3 years you KEEP going back to the same dealer and live with the problem. Can I ask a really dumb question? Why didn't you take it to another Chevy dealer when you knew the first one was out to lunch?
#153 of 396 Re: GM customer service email [warvin]
Jun 09, 2010 (11:06 am)
I am not sure why you got the fatal message when trying to email me. My email is socialmediagm.com. Thank you,
Mariah GM Customer Service
#155 of 396 Re: GM customer service email [gmcustsvc]
Jun 16, 2010 (8:48 am)
Add me to the growing list of unsatisfied HHR owners for the same reasons that everyone else has stated. My stories are almost exactly the same as all the others. GM should find a solution and do a recall! Class Action may be the only route.
The brake problems have been a nightmare since about 6,000 miles and at the very least every 8,000 miles thereafter. My car has 77,000 miles on it now and the dealer (s) CAN'T DO ANYTHING ABOUT IT. They have replaced the rotors, turned the rotors, replaced front end parts, and nothing has corrected the problem.
Jun 16, 2010 (9:52 am)
I have had two posts removed by the moderator because I was unkind to GM. You are not going to get help here. Does KBB have a forum?