Last post on Nov 09, 2012 at 9:29 AM
You are in the Volkswagen Eos
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Volkswagen Eos, Convertible
#211 of 240 water leak issues and running out of warranty in 7 months
May 10, 2011 (1:10 pm)
I live in Indiana and bought my 2007 EOS in Dec'07. After 1 year, started having water leaks when it rains. My local VW dealer "fixed" it twice by changing the deals, but the problem still exists. It has become worse since the last repair- now there is a rattling noise coming from where the water leaks, probably due to a poor seal. I also have the pool of water falling out from the foot of the door when I open it after the rain has stopped. Other issues I'm having: 1) flat tire on the front driver side every 8 months, 2) squeaky noise all over, every time the car goes over a rough road, 3) foggy windshields and windows under conditions that other cars don't fog up, 4) gas mileage has gone down by a hefty 20-25%
I'm taking it in for the third and last time tomorrow to fix the water leak. I've complained to VW over the phone and they gave me a case number. This forum has been really helpful in understanding what fellow EOS owners have gone through and achieved by fighting with VW. I have a general idea of what I need to do, but since I have only 7 months of warranty left on my car, I'd like to know how to be best prepared to win my battle with VW.
1. If the dealer fails to really fix the water leak, what do I do next?
2. how do I document all the complaints in writing?
3. Does my case qualify under the lemon law? I don't want another EOS. I prefer my cash back, but I will settle for another VW.
4. who do i approach to fight on my behalf under the lemon law?
Thank you so much for any advice that you can offer!
#213 of 240 Re: out of warranty [msbannett]
May 17, 2011 (12:00 pm)
Happy to report local dealer did the right thing. Water was coming in from pasenger door window not going up all the way. Dealer replaced window motor and all the carpeting in the car at no charge.
#214 of 240 Re: I love my Eos but I can't drive it! [cadd2233]
Aug 02, 2011 (1:23 pm)
Good afternoon. I owe a 2008 EOS and have had all kinds of problems, from transmission hasitation, roof leaking, window motors replaced, oil consuption, breaks squeeking and now headliner or something wrattling at the very back on the drivers side andnone of the Techs at Momentum VW in Jersey Villaje had figure out where the problem is. My car has been in the shop over 12 times in the past year and I am about to file a Lemon complaint with the BBB. Has anyone done this and be successfull? Can anyone give me tips to make VW of America to replace my car? I have a case open with tons of complains with them and they jost tell me how sorry they are and do absolutelly nothing, so the BBB is my next option.
#215 of 240 2008 EOS and bad Service at Momentu VW
Aug 02, 2011 (1:30 pm)
I have a 2008 EOS thats has been at the shop at Momentum Jersey Village in Texas about 12-15 times in the last year and they have never been able to completelly and efectivly repair problems with my vehicle. I am about to start a case with the BBB and I will also send a letter to the CEO of VW of America Mr. Joshua Browning and would like to gather comments and other opinions that other consumers like me have gone throug dealing with Momentum and their Service Sales/Techs Reps and the frustration of not getting the car's issues resolved. If you have been in my position, I would appreciate the feedback. Also, my car has a rattling noise coming from the very back in the drivers side that no one has been able to figure out. Anyone with the same problem? Thanks
#216 of 240 Re: I love my Eos but I can't drive it! [solalinde]
Aug 03, 2011 (8:37 am)
Skip the Corp red tape. Go directly to BBB (success with VW & T-mobile disputes). Document every repair including how many days you are without your car. I live in NJ, read TX BBB rules on claim, may be different. Your time limit may be an issue. My 2008 Turbo Eos was purchased end of March 2008, by June, leak caused oder even after repair & carpet replacement. By filing my complaint, being presistent, I eventually got a new 2009 Comfort in Nov. 2008.
I got a better car since they no longer make Turbo. I worked a deal where I even got upgraded wheels!
Feel free to contact me again. Someone on this site was very supportive for me. I hope I can help another Eos lover. Btw, 2009 is fine so far.
Aug 18, 2011 (9:37 am)
Just bought a 2008 preowned EOS with 4032 actual miles have not driven the car as yet but looked in the trunk and it was filled with water I believe the warranty is over. any suggestions
#218 of 240 Re: New EOS 2008 [repitwa21]
Aug 18, 2011 (10:00 am)
Are you buying it from a VW dealer? If so, have the dealer pre-certify it and pay the difference for the extended warranty.
If you are not getting it at a VW dealer, call your local VW dealer and ask them what options they can provide and check to make sure the car is absolutely out of warranty. Give them the VIN number and ask them to look it up. They should be able to do this.
If it is still covered bring it in immediately and have them check, lubricate and replace any damaged seals. Have them replace all liner materials in the trunk. Also have them do what I describe numbered below.
With the EOS the goal is not to make it water tight but rather to "manage" the water. (That is a direct quote from a VW regional service rep.) IF the above are not options then I would highly suggest you reneg on the purchase. If that is not an option and you have to go through with the purchase, take the car in to VW and have them go over it with a fine tooth comb. Make sure to check the following...
1) Under mats and carpets for moisture.
If it is dry, you're good. If it is damp then have them check and clean out the "A" pillars and their drains. These are the front columns between the doors and windshield. They have drains at the base that allow water to pass through. If they are clogged, which is very possible as dirt and debris can get in over time, have them cleared out.
2) Rubber strip at base of rear window between glass and trunk lid. This is designed to move water away from the trunk. It can sometimes come loos and slide from side to side leaving one side or the other exposed.
3) All windows as they are closed to make sure they are creating a water tight seal.
4) Check behind the rear seat back and below the rear seat bottom for water, moisture or staining as proof of previous water intrusion.
IF THERE IS A FOUL ODOR IN THE CAR DO NOT BUY THIS VEHICLE!!! You will NEVER get rid of the odor. It comes from the the break down and off gassing of the foam used in the seats and sound dampening within the car's cavities. Once wet the foam begins to breakdown and the odor becomes more and more pronounced. Aside from ridding the car of all damaged foam and replacing it, which is next to impossible because VW does NOT offer the foam as replacement items, you will never be able to get the car to an acceptable state.
5) Inside the door panels as the doors can also hold water and have drains in them at their bases.
While all the above sounds dire, I can tell you from experience that it can all work out well in the end. I have had my pre-owned 08 EOS for about a year now. My first one was so water damaged that the dealer took it back after a few weeks and put me in a new one. The one I have now also had water leakage issues but the dealer took care of the seals and it has been trouble free since. I LOVE the car and would absolutely buy another one.
Good luck and let me know if I can be of any further help!
#219 of 240 Re: New EOS 2008 [repitwa21]
Aug 18, 2011 (4:37 pm)
I agree with the other very detailed reply. Just want to add the possibility of water damage causing electrical malfunction or rust.
I too had a 2008 Eos, the water damage was so bad with mildew problem, eventually VW also took it back and gave me a 2009 Eos as well. However, I was away for 72 hrs, and NJ had 7" rain, so I came home with my trunk wet, including the spare tire area. VW gave me a rental yesterday to trouble shoot this problem. I picked up my car this afternoon, they said it's now dry and said some plug was missing from factory which caused this leak.
When I got home, I notice the spare tired is still damp, but the bigger problem is that mildew was already there under the back side of the carpet cover panel. I took the whole thing out and cleaned it with bathroom mildew stuff, bad memories are coming back! I think there are now 4 weep holes on my trunk seal which there were not there before. I think that is their way to "correct" the problem.
Please verify this with me... Does anyone have holes on their seal around the rim above the bummer?
Due to fear of leak, after I wash my car, I am constantly wiping down edge and seals to eliminate any possibility of debris or clogs. Yet, the Dealer said there was nothing I can do to prevent this!
What ever you do, do not put up with any mildew smell and water problems.
I think VW dealers know about all these problems, so try to bring it in to see if they will honor free repairs.
#220 of 240 Re: I love my Eos but I can't drive it! [solalinde]
Aug 18, 2011 (9:59 pm)
Hi, I have a 2009 Eos that I have had for 22 months. The day I went to pick up the car, there was a recall issued on it and I waited 2 weeks for delivery because they couldn't get the part. I took possession on 10/3 and had the car in the shop on 10/22 bc the windows would go up and down all by themselves - they replaced the starter. A few months later I had no power on acceleration - they had to replace the part they initially put in for the recall. I have had window leaks on the rear driver side, front driver side window and front passenger window. Major "air" leaks that is extremely annoying. They fixed one air leak problem and created another. I have been told this is normal for convertibles which is ludicrous! I rode in my friends used BMW soft top convertible and no rushing air noise whatsoever. I was told by the VW dealership that they can do nothing more for me on the window issue. That was last year - they never called me to let me know that a "fix" had been provided but I learned about it and took it in to have it looked at again; they supplied the "fix" but it still leaks air. And, I just got the car back from service after having a new battery installed! After only 22 months! And I'm told this is normal! I have lived in Florida for 21 years and have NEVER replaced a battery in a vehicle. I have had this car in the shop 6 times in 22 months. I am disgusted and have researched the Florida Lemon Law and intend to follow up on it. I even mentioned this to the service rep when I picked the car up and I was encouraged to do so. First step is a registered letter to the manufacturer and another VW employee strongly urged me to contact the manufacturer saying, "They do not want you to be unhappy". Both VW personnel indicated that they know that VW has replaced cars for people who have been unhappy. I have had the "rolling" problem someone else described and also the transmission hesitation. I too love the car but it has become more trouble than it is worth. Luckily I purchased an extended warranty when I bought the car because I just new that last year of my lease I would have problems with the convertible top and from everything I have read on this forum I'm glad I did!