Last post on Jun 10, 2013 at 12:34 PM
You are in the Volkswagen Eos
What is this discussion about?
Volkswagen Eos, Convertible
#201 of 241 Re: EOS conv leakage [wstrobel]
Dec 15, 2010 (5:08 pm)
Does anyone have a better complaint phone number or address to contact VW? I have gotten no where with the published phone number.
#202 of 241 Re: EOS conv leakage [chatnchow]
Dec 15, 2010 (5:24 pm)
Whats going on? Don't the canned response people at VW have a solution for your problem?
#203 of 241 Re: Leak, Stink in beautiful 08 pre-owned, certified Eos [cadd2233]
Dec 30, 2010 (12:09 pm)
To everyone who owns an EOS, and you still have your warranty in place, PLEASE, if water is coming on on the sides of the car, or on the front of the car where the latches connect TAKE IT IN ASAP for them to replace the seals. My car was leaking and I took it in because it smelled like MOLD! VW refuses to take responsibility for this manufacturing problem which will cost 1,900 to replace the seal and another 1,200 or so to replace the carpet. My warranty expired on 11/15/10 and all they can do is give me a 1,000 as a good will, but this is not my fault, this is a manufacturing issue. If I would have known this car leaked, I would have never purchased it.
#204 of 241 Re: What next [koolkat4]
Dec 30, 2010 (12:12 pm)
With the exception of the paint issue, I have had ALL of the same issues PLUS the latch to my door breaking, and now the seals to the car need to be replaced and the air bag issue persists.
#205 of 241 Re: Leak, Stink in beautiful 08 pre-owned, certified Eos [marint]
Dec 31, 2010 (3:58 pm)
Feel so sorry for you. Since VW took back my ''08 and gave me a new one, I have not have problems. Knock on wood! Unfortunately, even if YOU (or VW) pays for the carpet, mine (carpet & padding) was replaced, the mildew smell continued for months! It was so strong, Dealer could smell it before they were near my car!
I wouldn't pay a dime for that repair, you have to be very preistant to get them to do the right thing. Best of luck to you.
And Happy New Year (I''m currently in HKG, just celebrated 8 hrs ago).
#206 of 241 Re: Leak, Stink in beautiful 08 pre-owned, certified Eos [cadd2233]
Dec 31, 2010 (4:15 pm)
thank you, if you don't mind can you tell me if you got you car replaced before your warranty expired or after?
#207 of 241 Re: Leak, Stink in beautiful 08 pre-owned, certified Eos [marint]
Dec 31, 2010 (4:45 pm)
Thought I would chime in again on this issue in the hopes of being helpful.
When I took the car in to the dealer to address the smell what we discovered was that the foam in the rear seats and in the side wells between the rear seat and the tire well was water damaged from what must have been the car being left out in the rain with the top down. It was a certified pre-owned car I bought from a VW dealer. When the foam gets wet and stays wet, it will "off-gas". Basically that means it starts to stink and give off odor as it breaks down. The smell that comes from the foam is unbearable. Sort of a cross between mold and cat urine. What needs to be done is to have the rear seat bottom and seat back replaced as well as the sound dampening foam in the rear well. The carpets and the padding also need replacing. This should address the smell but it does not address the leaking seals. The seals should not leak if properly cared for by keeping them lubricated. In the event that there is a leak, get it fixed immediately! The longer water is allowed to seep in the greater the chance of the carpet's foam padding getting wet and starting to smell. It is not necessarily a mold issue. My car was independently tested by an environmental engineer and there was ZERO mold. There was however the off-gassing of the water damaged foam.
In the end, my car was taken back by the dealer for a full refund and I bought a different Eos. The car, thank goodness, has been trouble free, smell free and all around awesome! If you are still under warranty everything should be covered.
Good luck and Happy New Year!
#208 of 241 Re: Leak, Stink in beautiful 08 pre-owned, certified Eos [marint]
Feb 24, 2011 (11:41 am)
I agree..use your warrenty. I just turned in my leased 2008 EOS. thank goodness. That little beast is gone. For the past two summers the car was in the shop for initially a moldy smell. The first time all my carpets were replaced and was told the leak was fixed. Last summer I began smelling mold again and in the shop it went for 2-3 weeks more and this time seals in the roof required major surgery. I filed a complaint against VW. I love the car don't get me wrong. The convertible sunroof was awesome but there were problems. For having the car 3 years it was in the shop many times. I was very disappointed. I am glad the EOS was all under warrenty and I didn't owe much or anything for that matter.
#209 of 241 out of warranty
Mar 28, 2011 (3:53 pm)
I have 51,000 miles on my EOS, and have water on the floor in the rear passenger side. When I took my care in last week the dealer wanted over $100.00 just to look at it. Anyone else out of warranty with a similar problem and any suggestions that are not going to cost me an arm and a leg? I had water leaks in the roof fixed previously and have not had any other water problem in the last year.
#210 of 241 Re: out of warranty [sqdink]
Mar 28, 2011 (4:46 pm)
I do not know where you are located but I would call several different VW dealers to see what they would charge to look at the car and to do this. The cost is probably unavoidable. Being out of warranty on any car can end up being a costly issue.
I would re-lubricate all the seals as a matter of routine maintenance. I would also check the seals specifically at the roof where the back of the sun roof portion meets the rear window section. Check to make sure the drains in the doors and pillars are clean and clear of debris and draining properly so that water is not building up and sloshing in. There is also a rubber flap that is located at the base of the rear window where it meets the opening at the back or of the trunk. Make sure it is not loose or able to be slid. It needs to be centered. It was loose in my last EOS. The other issue to check is to make sure the passenger side windows are not the source of the leak. Look inside your trunk. See if there is any sign of water, or dried spots where water had splashed in and dried. This would be at the sides, in and around where the hinges for the trunk lid sit. That could be a sign that water is entering via the trunk and running down into the rear. The rear seat back would be moist. The seat bottom would also have water below it, trapped on the metal frame directly underneath it.
If this can't be resolved then you may be heading for a trade in! Ditch that thing before it becomes a stinky, unrepairable beast! Because if it starts smelling, there is no way in hell you will be able to fix the problem.
Please let us know how this pans out.
Best of luck!