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Coupes & Convertibles Volkswagen Eos Volkswagen Eos Water Leaks
152 messages, Last post on Oct 05, 2009 at 2:49 PM
You are in the Volkswagen Eos Forum. Your Host is claires
Going on 3 months and 3 trips to the dealer service dept - this car leaks! It's rained only twice since Aug in San Jose and the day it leaked at the A pillar on the drivers side. A this trip to the dealer I also reported drops near the back windows. They fixed the leaking at the A pillar, but I've been back for the 3rd time to fix the leaking in the back. During the rain (and hand washing very gently) water drops from the roof into the car and onto the sides near the back windows. I've been told each time that according to Volkswagen "a few drops of water under normal conditions are acceptable". I'm completely outraged by this and have filed a formal complaint. I've spoken to several people at VW USA but can't seem to get them to resolve this quick enough. It's been 7 days now in service.
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Replying to: eoslover (Nov 10, 2006 4:47 pm)
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Replying to: flheat (Nov 10, 2006 6:18 pm) I think it's perfectly reasonable for eoslover to blow off some steam. It's a disappointment that the car is not perfect yet. This forum should reflect the good AND the bad. It's terribly inconvienent and frustrating to have a NEW car in the shop for the same thing over and over. Given the same circumstances, we all might react a little more vehemently than another who is not having that problem thinks we should. I do hope the problems are resolved soon and yes, you will do your blood pressure good by trying to focus on the positive. I support you and hope you have a good out-come. 
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Replying to: ladyofthelake (Nov 11, 2006 7:26 am)
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Replying to: unknown (Nov 11, 2006 4:05 pm) |
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Replying to: eoslover (Nov 10, 2006 4:47 pm) Could you please let me know what your dealer did to fix the A pillar leak on your car. I had the same problem (very annoying, like a leaky sink in your car) and it is in the shop right now. It is a waiting game, because they have to get VW here to fix it. I have seen a few nightmare stories on the VW Vortex site, and glad to hear that your problem was fixed and would like to hear more. Thanks.
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Replying to: malone32 (Nov 15, 2006 6:50 pm)
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Replying to: eoslover (Nov 27, 2006 3:02 pm)
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Replying to: malone32 (Nov 29, 2006 1:58 pm) I feel your pain. Tomorrow, my car will have been at the dealer for 7 days. I suffer from water leaks (few drops) as well on my passenger window during rain or car washes - but I have a bigger problem in that my window also rolls almost half way down automatically after closing the door because the window hits the seal and activates the pinch protection feature (often times without my knowing it and after I've walked away from the car). My dealer says it's a window regulator problem that is causing my window to not roll down enough or in the proper alignment. However, it's a part that is apparently backordered and I will have to wait a week or two till the part arrives. Anyway, I'll let you know if this fixes the problem. Your seal failure may be a separate stand alone problem - I don't know whether my car suffers from the same seal failures, but I'm less concerned about that item for the time being. The other two concerns that I asked my dealer to fix were consistently low mpg readings (around 10 mpg avg) and noise coming from my front wheel. I'm curious whether either of you received any a loaner vehicle while your car has been at the dealer being serviced. Also wondering whether you contacted VW of America and asked for some sort of compensation for not having your new car for so long and the serious inconvenience. I called VW customer care and the folks on the phone were really nice and understanding over the phone. One of the customer care specialists said that he would make sure that VW does something to "compensate me" for being without my new car and the inconvenience after my problems are fixed - though, I don't know what he meant by this. |
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Replying to: wlby (Dec 03, 2006 1:52 am) Yes, I had a loander for the entire three weeks, a brand new Pssat. And with a trip to Miami and Thankesgiving, my wife and I put over 2K miles on the loaner, so it worked out well. I have the car back and everything seems fine, but it has not rained yet. I will let you know if the leak has been stopped.
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