Last post on Jun 10, 2013 at 12:34 PM
You are in the Volkswagen Eos
What is this discussion about?
Volkswagen Eos, Convertible
#181 of 241 Re: I love my Eos but I can't drive it! [jnfr2424]
Aug 08, 2010 (9:54 am)
I also live in North Jersey, but decided NOT to deal with East Coast VW (in Englewood Cliffs) because they are so bad. Is that who you are referring to? Anyway, I searched inventories of every dealership from Boston to Maryland, eventually picked my 2008 up from Atlantic City. Returned to VW in Nov. 2009 for a new Eos due to leak and supported by Lemon Law.
So, look up BBB rules, and document everything. If you need additional help, feel free to me. My 2009 is fine so far, but I hardly drive it, only 4,500 miles.
#182 of 241 Re: I love my Eos but I can't drive it! [cadd2233]
Aug 10, 2010 (9:56 am)
Yep that's the same dealer I did file bbb auto line arbitration and won my case even though vw tried to argue that forums like this one is irreverent
#183 of 241 Re: I love my Eos but I can't drive it! [jnfr2424]
Aug 11, 2010 (3:22 pm)
First, it's sad that I guessed the dealership correctly. I live next town to them but drove 3.5 hrs one way to pick up my Eos!
I'm confused, does that mean VW is willing to give you a new car or not? You should stop dealing with the local dealer and communicate only to VW of America. I use the Fairlawn dealer off Rt. 208, they are pretty helpful. If there is more you need, feel free to reply.
#184 of 241 Re: I love my Eos but I can't drive it! [cadd2233]
Aug 11, 2010 (6:35 pm)
First of all the hydraulics died and east coast said I had to pay for the part I filed the bbb when I contacted VW of America and they agreed with east coast so I had two bbb complaints one against east coast and VW of America mind you the car is under warranty (16,811 miles - 18 months old) so the arbitrator agreed with me and VW fixed the hydraulics under warranty. If the leak happens again I am protected under lemon law and can file for a new car I will NEVER go to east coast ever again glad You like the one in Fair Lawn I was thinking about there for servicing so it's food to hear a positive review thanks for the info!
#185 of 241 Re: I love my Eos but I can't drive it! [jnfr2424]
Aug 11, 2010 (11:05 pm)
I'm glad someone finally filed a complaint on East Coast, they are THE worst. Doesn't hurt that I ALWAYS bring cookies to the Fair Lawn Dealer when I have service need. :~) I believe in being good and polite to them, show my appreciation from the start.
Just keep good documentations on your repairs and discontenment of the car. Just in case...
#186 of 241 Leak, Stink in beautiful 08 pre-owned, certified Eos
Sep 17, 2010 (8:32 pm)
After test driving a few Eos' I decided that it was the car for me. One of the cars I located locally here in the Charlotte area was one I wanted to make an offer on. Problem was that it leaked and dripped on me during the test drive so I nixed it. I ended up taking a trip from NC to FL and got a great deal on a 2008 Lux. I had seen the car on the web, spoke with the dealer, Gunther VW - who I had bought 2 cars from in the past, did my homework on this specific vehicle and made the trip down. When I got there to drive and take delivery of the car it was raining one of those really intense Florida storms. I took the car out and what do you know... it leaked! It also smelled intensely of "new car smell deodorizer", the stuff they use when cleaning and detailing a car to put it on the lot. I figured the car must have been detailed by an over zealous tech. Because I had flown down to get the car and because I planned on driving it back, and because I was sort of in a "spot" I decided to speak with the service manager about the issue to see what they could tell me. She explained that most all the cars leaked. It is a known issue due to a process during manufacturing that does not always work as designed and so does not effectively seal the roof. However, once in to repair the problem it would not leak again. The fix was and is effective so even though it was leaking, once they took it in to service she said it would be corrected once and for all and I would never have to worry about it again. Now this may or may not be true, I do not know. What I do know is that I decided to take the car. It is such a sweet ride and the black exterior and beige interior really got to me. So... I drive the car back to NC, 12 hours straight through and by the time I get home I am feeling sick, shaky, light headed, dizzy and weak. The new car deodorizer smell is worn away and a funky, harsh stink, sort of like cat piss and mold is now present. I park the car in my garage and by the next morning my garage is wreaking of the stink too. This is not good. I call the dealer and he tells me to take it to my local dealer. I call VW customer care and they document the issue and promise to have a regional rep contact me no later than this Monday. They also tell me to take it to the dealer here in Charlotte. I do two things... I call an environmental safety engineer who sends a licensed, certified Industrial Hygienist to my house to run an air sample test inside the vehicle (results pending and should be available on Monday) to determine the cause of the odor (mold? phthalate hydrolysis? dangerous to my health or just a pain in the neck to deal with?). He also uses a moisture meter and points out that the entire floor of the car is SOAKED! The car came with Monster Mats and I was blissfully unaware of what was going on underneath as they are great at obscuring the carpet below them. And then I take it to the dealer. The service manager, when listing to me explain my plight simply waited patiently and calmly for me to finish speaking. He then stated in a matter of fact manner that they would have to pull out all the carpet, padding and coverings in the car and replace them. He knew immediately what needed to be done. Obviously (duh) this is an issue he has seen before. He promised me that they would take care of it, do the right thing as far as the depth and scope of the work to be done and would give me a loaner the entire time the car was in for repair. SO, we shall see what will be the end result.
DOES ANYONE HAVE ANY POINTERS when talking to the service manager about this situation? Is there anything I should be aware of? I am going to ask that the carpets and padding be replaced as well as the seats and parts of the A/C as they are all saturated with this horrible stink. Any advice you can supply would be greatly appreciated.
#187 of 241 Re: Leak, Stink in beautiful 08 pre-owned, certified Eos [msbannett]
Sep 18, 2010 (7:04 am)
I have ONE* advice for you. I had a '08 Eos, see if you can look up my posting first to read up. But even AFTER they replaced whole carpet and insulation, gave me new sets of monster mats, used special light thing to remove smell, I couldn't get rid of the mildew smell for months. The dealer asked me to try air it out by cracking windows, left in sun, I detailed the whole interior MYSELF with bathroom mildew cleaner, then more stuff to mask the smell... nothing helped.
The problem doesn't lay directly in the floor! You must consider the seats may be wet too, which you will never get that smell out unless they were too replaced. Something else you really should seriously consider, how long did the previous owner had this problem? Were there rust on electrical wires? What if you have other malfunction later on (when the rust finally eats through), your warranty may be expired, you will have to pay for that repair. What about an unexpected short circuit that safety may be an issue? This is now a time bomb, $ and life.
The only advice I will give you is, return it*. Don't bother jump through hoops like I did. My dealer was very nice, so I gave them the time & effort to try it out. But eventually, I had to file a lemon claim against VW, and they gave me a new Eos.
I understand your disappointment, my eyes water up (not from sadness) just remembering the smell! You made one mistake by accepting the car, you can stop while you are ahead! Please don't go on and waste time, you will regret it even more. Feel free to reply.
#188 of 241 Re: Leak, Stink in beautiful 08 pre-owned, certified Eos [cadd2233]
Sep 18, 2010 (7:58 am)
Thanks cadd2233. I appreciate your letting me know about the potential issues I never even considered. I am going to ask that they replace the carpet, padding, seats, AC evaporator (as per the industrial hygienist's suggestion) and to also extend the warranty another 2 years/24K miles. I anticipate that the dealer will comply with whatever VW corporate agrees to. Hopefully I will be speaking with a regional rep no later than Monday afternoon and that person will be reasonable and accommodating. I will post the results.
#189 of 241 Re: Leak, Stink in beautiful 08 pre-owned, certified Eos [msbannett]
Sep 18, 2010 (9:33 am)
The water leaked from my right front corner down into the speakers, I had 6" waves inside my car when I brake driving to the dealer! As good gesture, I guess you can go through the steps, but please reconsider! My boyfriend used to work for Servpro in his younger days. One sniff, he warned me it will never come out, he was right. He said insurance company (in this case, car) will try to get you to shampoo, etc., before they replace. You really should replace the car, period. The time you spend with sleepless nights, will make your one way flight cost seems so irrelevant. Do you have # of days to return the car that they may try to get you miss that date? Also, keep good documentation, # of days in shop (without car), type of repair, because you may need it later for the Lemon Law. See your local rules.
#190 of 241 Re: Leak, Stink in beautiful 08 pre-owned, certified Eos [cadd2233]
Sep 18, 2010 (11:32 am)
There is no lemon law for a used/pre-owned vehicle!