Last post on Dec 09, 2013 at 4:59 AM
You are in the Chevrolet Suburban & Tahoe
What is this discussion about?
Chevrolet Suburban, Chevrolet Tahoe, Chevrolet Silverado 2500, Engine, SUV
#190 of 209 Re: 2008 Suburban Engine Stalls while Driving [scaredtodriv]
Jan 22, 2013 (12:58 pm)
We have a 2008 Suburban, purchased new in 09, and this thread reads like a history of our vehicle. At 46k miles, the AFM lifter (after multiple rough idle complaints) finally went out. When it went, it wiped out a lobe on the camshaft as well. This was repaired under warranty, and all of the AFM lifters were replaced. We had to wait weeks for the parts to come in, leaving us without our vehicle. The dealership worked a rental through the local rental company though, that was helpful.
I am the father of 5 daughters, and my wife and I need our Suburban. We live in rural Eastern Washington, and get a fair amount of snow, and no other vehicle fits the bill for our transportation requirements.
Soon after the lifter failure, we began having oil consumption problems. Long story short, at 94k miles in August of 2012 (after dozens of trips to the shop), they replaced the rings and pistons. At that point in time, I voiced my concern that this engine had been torn down and rebuilt twice, and I was worried about future engine failures. I was reassured by the dealer that anything that happened would be covered under warranty since the motor had just been rebuilt. We purchased a $2k minivan to do the run-around miles in, and drove the Suburban only when necessary.
Now, on 22 December 2012, with 106k miles on the odometer, the AFM lifter issue is back. This time, when the lifter failed, it "shattered" (according to the dealership), and cannot be removed from the lifter bore. Solution? I need to buy a new engine.
I have been dealing with my dealership (who has been helpful and supportive), but they told me that they cannot fix this, it needs to be handled by GM Customer Service.
The case was elevated on 9 January. I was able to talk with my district representative on 10 January, and he promised to call me on 11 January after he researched my case.
After 15 attempts by me to contact my representative, zero returned calls from GM, I found out today that GM is claiming there is no known problem with the AFM lifters, and stated that I have never had an issue with these lifters in the past, so they will not do anything. I was also told that there is no one I can speak with above my district representative, but that his supervisor would listen to me complain if I wanted, once he got out of his all day meeting.
I don't expect his supervisor to call back, since the rep couldn't even return my phone calls over 12 days.
I have been a Chevrolet customer for many years, have owned nothing but Chevrolet trucks and SUVs in those years, as they met my large family's needs. My entire family (siblings, parents, etc) owns Chevrolet trucks and SUVs, and all of us are beside ourselves with the lack of support and service on a known issue with defective parts.
I hope someone gets some customer service, because obviously, my family is not.
#191 of 209 Re: 2008 Suburban Engine Stalls while Driving [08suburban]
Jan 23, 2013 (6:32 am)
Please send us either your Service Request number (71-**********) or the last 8 digits of your VIN as well as a brief recap of the situation. We would be happy to check into this further.
Sarah, GM Customer Service
#192 of 209 Re: 2008 Suburban Engine Stalls while Driving [gmcustsvc]
Jan 23, 2013 (8:52 am)
Since I am a new user, i cannot PM you. My case number is 71-1143118212. My contact phone number is in my case file. I have a 5+ page word document detailing the phone calls since this case was elevated that I will be glad to send you. I am available in my office (number in case file) from 0800 PST to 1600 PST daily, if I do not answer please leave a voicemail with a callback number.
By the way, the 'scheduled' call time has come and gone, and I did not receive a phone call from the supervisor.
#193 of 209 Re: 2008 Suburban Engine Stalls while Driving [08suburban]
Jan 23, 2013 (11:11 am)
Thank you for sending me your case information, 08suburban! I am showing an open scheduled call to you today still - I'm not sure what the delay is but I will notify your District Specialist that you are expecting to be contacted by him/her.
Sarah, GM Customer Service
#194 of 209 Updates on Customer Service Representative woes
Jan 24, 2013 (3:02 pm)
So, at 1:42pm on the 23rd of January, I did finally receive a call from a supervisor. Unfortunately, I was out of the office. He left a voicemail, but said that if I wanted to talk to someone I needed to call back to my rep (the one that doesn't call back). I called my rep, left a voicemail. Late that evening, there was another call back, after I had left my office.
This is why call scheduling is important. I cannot sit by a phone for 12 hours a day waiting for a call.
Apparently, email is not an option either, I have requested email addresses to no avail.
I will be scouring the net to find someone at GM that has an email address that can look into this. If anyone has any emails, please, let me know. I suppose I could contact my local news channel, they have a consumer representative type section each day just for problems like this.
#195 of 209 Re: 2008 Suburban Rough Idle [seattlemom1]
Jan 29, 2013 (10:57 am)
Some advice on dealing with GM Customer Service:
If your representative will not do his job (mainly, communicate with you), keep calling, keep trying to speak with his supervisor, and document EVERYTHING.
Today, I found out that my district representative has been suddenly moved from the department and is no longer handling any cases. I do not know if this has anything to do with the way he handled (or rather didn't handle) my case, or the other case he was assigned to at the same dealership. I know that I am not the only one to lodge several complaints against him.
The new rep is out of TX, and seems to be genuinely concerned and invested in my problem. Even if he isn't, good on him for acting the part. I hope that we can come to some form of resolution. With this being my 3rd GM SUV/Truck purchase, and my family owning 8 other GM SUV/Truck products, I hope to continue my relationship with them.
Feb 06, 2013 (7:43 am)
I have a 04 tahoe with the 5.3 (non-flex fuel) , when coming to a stop it will occasionally die or when shutting engine off and restarting in park will run then die unless i have my foot on the gas pedal, this also happens when i put it in reverse . I have had some diagnostics ran but they show no error codes . the check engine light does not come on and the only message ive seen and rarely comes on is "tighten fuel cap "
#198 of 209 Why Would Your 2003 Chevy suburban Engine Die While Driving
Feb 14, 2013 (4:02 pm)
Why Would Your 2003 Chevy suburban Engine Die While Driving can it be the fuelpump going
#199 of 209 Re: 2009 Suburban stalling/not starting and other issues [grizzwolds]
Jul 23, 2013 (5:57 am)
I have a 2009 LTZ Suburban and it has been a nightmare truck. At 6 months the the transmission was replaced - car would not come out of 1st gear. Then at around 30,000 milies I started to have partial/ intermittent loss of power - loss of steering, loss of brakes - all while the SUV was running. Took it to the dealer twice and they ran computer testing and said it showed no ERROR CODES so there was nothing they could do. It has been tested a total of i believe 3 or 4 times for this and with the same result - No error codes so nothing they could do. They drove it and of course the truck would not fail while they had it. My Suburban also has a OIL Consumption issue which at 1000 into an oil change i ended up stranded on a dangerous highway in PIttsburgh with my kids in the car. The car just stopped moving forward had no foward motion...would only go in reverse. It was towed to the dealer and they found it was 6 qts low on oil. Where did it go? Makes you wonder if they replaced it after the oil change. At any rate they replaced the lifters and barrings and said all fixed. Less than a year later on that same highway my Suburban lost power - I lost my steering and brakes and had to use the emergency brake to stop the car, again with my kids in the car. .. on that same highway. I waited 10 minutes and restarted the car - It seemed fine so I drove my last 3 miles home. It was towed back to the dealer and of course - There are no ERROR CODES. Will it take a dangerous accident before GM/ Chevy will realize there is something seriously wrong with this truck? From what I have read mine is not the only dangerous vehicle on the roads. I told the dealer I will not be driving it ever again and that they need to find me a solutions since I did not get the SUV i paid for - I got a dangerous death trap instead. What ever happened with your truck? Do you know anyone else who has experienced this through forums? I am trying to gather info - just incase i need it.