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Saturn Ion Starting Problems

1201 messages,  Last post on May 10, 2013 at 9:26 AM

You are in the Saturn ION Forum.

What is this discussion about? Saturn ION, Electrical, Coupe, Sedan

Messages Page 57 of 121

#553 of 1201 Re: 2006 Ion Starting Problem [gmcustsvc] by dozensaturn

May 31, 2011 (12:30 pm)

Replying to: gmcustsvc (May 31, 2011 12:06 pm)
Why would anyone spill time and MONEY turning to a GM dealership for diagnosis? This is a problem going back to when Saturn was still 'alive', they were not interested then, never recognized they had a problem with the ION ignition .... And one thing for sure, cold temperatures are NOT the problem. We have had this problem on some but not all ION's ... one as late as Friday 5/27 and it was 'only' 95 degrees in the air ...
If GM has the answer, how about a 're-call' to have the ION's repaired once and for all ... We have given up, now down to 5 ION's left (after having had 17 in total), going to the other US brand with vehicles of same size or 'imports' - but no GM Cruize ...

#554 of 1201 Re: 2006 Ion Starting Problem [dozensaturn] by gmcustsvc

Jun 01, 2011 (7:11 am)

Replying to: dozensaturn (May 31, 2011 12:30 pm)
dozensaturn,
 
I understand your frustrations with your situation. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. I am here to help make GM aware of your situations. The only way I can do this is with your assistance. First, I need your contact information (including a good number to reach you), VIN, current mileage, involved dealer, and a break down of what you are experiencing. The best way to get me this information is a direct email. Second, the vehicle must be taken to a GM Dealer. They have a contract with GM and must look at the vehicle. For GM to know you are experiencing issues, you must contact GM; whether it is me via email or Customer Assistance via the telephone. This will help identify the problem and how large it is. I understand when you are experiencing these concerns these processes can be frustrating. All concerns, whether it be with a dealer or your vehicle, are documented in the cases set up if you directly contact GM. If you would like to call Customer Assistance and speak with someone the number is in your owners manual, or email me and I can provide it to you. If you would like me to assist you, please feel free to email me the information requested above.
 
Caron, GM Customer Service

#555 of 1201 Re: 2006 Ion Starting Problem [gmcustsvc] by lolo555

Jun 01, 2011 (9:01 am)

Replying to: gmcustsvc (Jun 01, 2011 7:11 am)
Now, my car is also stalling regularly as well as the not starting problem.... I took it to GM and they didnt do anything to fix it.... took it to an independant mechanic and he couldnt figure it out either, so I am just going to trade it in and let it be their problem. This car is a peice of junk and is Not safe to drive. I just got a letter in the mail from GM saying the Power steering may fail on my car while driving too... great!! I will never buy a Saturn or Gm car ever again. They are No help.... There is NO answer for the starting Problem. I have been trying to fix it for 4 years!!! Sell your Saturn Ion's!! You are wasting your time and money.....

#556 of 1201 Re: 2006 Ion Starting Problem [gmcustsvc] by dozensaturn

Jun 01, 2011 (1:39 pm)

Replying to: gmcustsvc (Jun 01, 2011 7:11 am)

#557 of 1201 ION Starting Problems by dozensaturn

Jun 01, 2011 (1:55 pm)

We are willing to turn over one of our Saturn's for a diagnostic test - but, ONLY at the expense of GM.
This is NOT somethng new - it has been reported and known since at least 2005, probably even before. It has been known during the warranty period of the ION's which of course is long gone.
If this issue is not handled appropriately, it will hurt the ION reputation - no doubt about that. Furthermore, it will tarnished GM's reputation in general due to lack of a quality product.
Overall the ION's have been good for us, still averaging 25 mpg 80/20 city/highway ... and this is on 6-7 year old vehicles, with at least 12k per vehicle per year.
In the meantime we keep on unloading our ION's and replacing with NON GM vehicles. We would have considered the Chevy Cruize, but .......

#558 of 1201 STARTING PROBLEMS by laser5081

Jun 01, 2011 (4:20 pm)

Caron
GM service on this problem is a joke The problem has been going on for year is true ..Ibought my car 4 years ago and from 8 weeks in I have had the same problem as everyone else ..I have to wait the 10 minutes in the cold or heat and every time I cross the boarder to canada it never starts if i get sent to into customs ...they made me call a tow truck ... I have owned GMs since 1982 and because of the lack of responsibility taken by GM MY next car and kids car will be "NOT GM"..Tell your people to wake up

#559 of 1201 Re: 2006 Ion Starting Problem [lolo555] by gmcustsvc

Jun 02, 2011 (12:42 pm)

Replying to: lolo555 (Jun 01, 2011 9:01 am)
lolo555,
 
By chance have you spoken with GM Customer Assistance? Please keep me posted when the issue has been taken care of.
 
Thank you,
Caron, GM Customer Service

#560 of 1201 Re: STARTING PROBLEMS [laser5081] by gmcustsvc

Jun 03, 2011 (7:11 am)

Replying to: laser5081 (Jun 01, 2011 4:20 pm)
laser5081,
 
Have you spoken with GM Customer Assistance regarding the problems you are experiencing? If so, do you currently have a case number?
 
Thank you,
Caron, GM Customer Service

#561 of 1201 Re: 2006 Ion Starting Problem [gmcustsvc] by lolo555

Jun 03, 2011 (9:09 am)

Replying to: gmcustsvc (Jun 02, 2011 12:42 pm)
Well Ive spoken with customer service at my local GM and they have not been able to fix this problem. I cant spend any more money on "guess's". I dont think this issue will ever get "taken care of". From what i can see on this site, NO ONE has gotten an answer or an actual fix for this problem from GM???

#562 of 1201 Re: 2006 Ion Starting Problem [lolo555] by gmcustsvc

Jun 03, 2011 (11:45 am)

Replying to: lolo555 (Jun 03, 2011 9:09 am)
lolo555,
 
I would like to set up a case with GM Customer Assistance. In order to set up the case I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
 
Thank you and have a great weekend!
Caron, GM Customer Service

Messages Page 57 of 121

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