Last post on May 10, 2013 at 9:26 AM
You are in the Saturn ION
What is this discussion about?
Saturn ION, Electrical, Coupe, Sedan
#548 of 1201 Re: 2005 Saturn Ion Electrical Problems [gmcustsvc]
May 12, 2011 (10:37 am)
As I have stated before I refuse to put any more money into this problem. So until I have confirmation that there will be no charges, I will not be taking the car to a GM dealership. Too much money has been spent for a problem that shouldn't have been there in the 1st place and the fact that all of us have to continue spending our own hard earned money on a defective vehicle is appalling!
I appreciate you trying to help but at this point and I think I can speak for all of us, we would all bring our vehicles in as long as there is no charge for any tests or services rendered pertaining to this particular problem. It is absolutely unethical for GM to expect and continue to charge us for work regarding what is obviously a manufacturer defect.
So until you can guarentee me there will be no charge, I will not take my car in.
#549 of 1201 Re: 2005 Saturn Ion Electrical Problems [justjessica]
May 12, 2011 (11:24 am)
I understand and if you change your mind, please feel free to contact me directly and I would be more than happy to set up the case for you.
Caron, GM Customer Service
#550 of 1201 Re: 2005 Saturn Ion Electrical Problems [justjessica]
May 13, 2011 (9:15 am)
Jessica, Why don't you give Caron your info and see if GM is willing..I bet they aren't...Why not give it a shot. Just stick to your guns about not being charged. If they want to play games and say you have to pay for the part but they will cover the labor or ( Vise Versa ) then say fine you need to buy back and replace all that you have done already. You know as well as I that they really don't care. This is a feel good attempt. We at my job call it being "spun".
This is what Caron is trained to do. Real customer service would mean they would be willing to say.."Hey Jessica why don't you bring that on in and we'll take care of that for ya..Sorry bout all the rig-a- ma- roll. We just want a happy customer" You KNOW that ain't going to happen...DON'T YOU????
#551 of 1201 2006 Ion Starting Problem
May 28, 2011 (5:54 am)
It all started a year ago. Intermittent no start. Replaced the ignition switch. Fixed the problem until last week. Replaced the switch again. Fixed the problem for 3 days. I have also cleaned the negative battery lead in the trunk. No help. Replaced the "starter relay" in the main fuse pannel under the hood. No help.
The no start problem was proceeded with a relay chattering under the dash. But if I persisted it would finally start. Twice the car quit running after it started. The quit running was also preceeded by a chattering relay under the dash.
This is not an outside cold weather problem. But I did cut the "white" wire. No help. Now I have the security light lit all the time on the dash.
There is a "run" relay under the dash. Could this be the problem? I am lost at this point and the Ion is dead (Everything turns on but it won't crank) The relay chattering has gone away and nothing happens when I try to start it.
#552 of 1201 Re: 2006 Ion Starting Problem [grandsac]
May 31, 2011 (12:06 pm)
Were you planning on taking the vehicle into your dealership to be diagnosed? Please keep us posted.
Caron, GM Customer Service
#553 of 1201 Re: 2006 Ion Starting Problem [gmcustsvc]
May 31, 2011 (12:30 pm)
Why would anyone spill time and MONEY turning to a GM dealership for diagnosis? This is a problem going back to when Saturn was still 'alive', they were not interested then, never recognized they had a problem with the ION ignition .... And one thing for sure, cold temperatures are NOT the problem. We have had this problem on some but not all ION's ... one as late as Friday 5/27 and it was 'only' 95 degrees in the air ...
If GM has the answer, how about a 're-call' to have the ION's repaired once and for all ... We have given up, now down to 5 ION's left (after having had 17 in total), going to the other US brand with vehicles of same size or 'imports' - but no GM Cruize ...
#554 of 1201 Re: 2006 Ion Starting Problem [dozensaturn]
Jun 01, 2011 (7:11 am)
I understand your frustrations with your situation. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. I am here to help make GM aware of your situations. The only way I can do this is with your assistance. First, I need your contact information (including a good number to reach you), VIN, current mileage, involved dealer, and a break down of what you are experiencing. The best way to get me this information is a direct email. Second, the vehicle must be taken to a GM Dealer. They have a contract with GM and must look at the vehicle. For GM to know you are experiencing issues, you must contact GM; whether it is me via email or Customer Assistance via the telephone. This will help identify the problem and how large it is. I understand when you are experiencing these concerns these processes can be frustrating. All concerns, whether it be with a dealer or your vehicle, are documented in the cases set up if you directly contact GM. If you would like to call Customer Assistance and speak with someone the number is in your owners manual, or email me and I can provide it to you. If you would like me to assist you, please feel free to email me the information requested above.
Caron, GM Customer Service
#555 of 1201 Re: 2006 Ion Starting Problem [gmcustsvc]
Jun 01, 2011 (9:01 am)
Now, my car is also stalling regularly as well as the not starting problem.... I took it to GM and they didnt do anything to fix it.... took it to an independant mechanic and he couldnt figure it out either, so I am just going to trade it in and let it be their problem. This car is a peice of junk and is Not safe to drive. I just got a letter in the mail from GM saying the Power steering may fail on my car while driving too... great!! I will never buy a Saturn or Gm car ever again. They are No help.... There is NO answer for the starting Problem. I have been trying to fix it for 4 years!!! Sell your Saturn Ion's!! You are wasting your time and money.....
#556 of 1201 Re: 2006 Ion Starting Problem [gmcustsvc]
Jun 01, 2011 (1:39 pm)
#557 of 1201 ION Starting Problems
Jun 01, 2011 (1:55 pm)
We are willing to turn over one of our Saturn's for a diagnostic test - but, ONLY at the expense of GM.
This is NOT somethng new - it has been reported and known since at least 2005, probably even before. It has been known during the warranty period of the ION's which of course is long gone.
If this issue is not handled appropriately, it will hurt the ION reputation - no doubt about that. Furthermore, it will tarnished GM's reputation in general due to lack of a quality product.
Overall the ION's have been good for us, still averaging 25 mpg 80/20 city/highway ... and this is on 6-7 year old vehicles, with at least 12k per vehicle per year.
In the meantime we keep on unloading our ION's and replacing with NON GM vehicles. We would have considered the Chevy Cruize, but .......