Last post on Dec 11, 2013 at 1:55 PM
You are in the Saturn ION
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Saturn ION, Electrical, Coupe, Sedan
#198 of 1227 Re: Contacted BBB, GM, DOT [jofloz]
Jan 17, 2009 (9:16 am)
I too have a 2006 Saturn Ion (11,000 mi and out of warranty) and since we went into the deep freeze this last week even keeping the car in the garage was not successful at keeping the shrunken contacts or quantum dot gremlins at bay. I have the "cold start problem" also. tried the different key routine but it might just be the 10 minute time-out that kicked in which fixed the problem. I also tried the "heat the ignition lock up with the hair drier" which also seemed to work, in the garage, but that would be difficult to do in the Sears parking lot at 8:00 at night. I have seen the "Cut the white wire and bypass the passlock system" but why do I have to do that? It's my wife's car and we'll make a trip to the Saturn dealer today and see what they say. My wife is one of those who believes that if the battery dies it's time to get a new car. If GMC can't satisfy us, it looks like we'll be stopping at the 100,000 mile warranty folks.
I'm also emailing NHTSA.
#199 of 1227 Re: Contacted BBB, GM, DOT [Gliderguy]
Jan 17, 2009 (8:02 pm)
I agree it shouldn't be our problem, but saturn is no help at all. they just rip you off more. cut the wire if you want the problem out of your life. if your warrenty is gone, then whats the difference. Good luck
#200 of 1227 I didn't go to the Saturn Dealership
Jan 18, 2009 (3:11 pm)
I wish sick before my appointment with Saturn. I was sick because I had to stand out in the cold last week bacause car wouldn't start. I called Saturn and asked then to cut the wire, they said "they would have to do a diagnostic on it or they would be liable for any damages." Our problem will not show up on a Diagnostic. I am not paying $50 bucks so they can say I have a BCM problem and sell me a starter switch. No no no. I have seen it on here to my times. Saturn "Fix" the wire not the Starter (scammers). I email the news websites. My car didn't start again Saturday but this time i sat around 15 minutes and it started right up. Before I'd freak and get it jump started. I really really appreciate all the info I got from this website. I was not going crazy. Thank you everyone.
#201 of 1227 Letter from Saturn
Jan 18, 2009 (3:13 pm)
Dear Ms. Buckner,
Thank you for contacting the Saturn Customer Assistance Center. We appreciate you taking the time to write us in regards to the concerns you are experiencing with your 2004 ION 3.
I recognize that this situation has caused you a great level of frustration, and I hope that you can accept my sincerest apology on behalf of Saturn.
Please consider this communication as acknowledgement that we have received your email. In addition, I have added the information you provided to Service Request number , and sent a notification to Rachel Perry on your behalf.
Recalls are released when the vehicle or an item in the vehicle's equipment does not comply with a Federal Motor Vehicle Safety Standard or when there is a safety-related defect present in the vehicle or equipment. Federal Motor Vehicle Safety Standards set minimum performance levels for those parts of the vehicle which may effect its safe operation (brakes, tires, lighting, etc) or those which protect drivers and passengers from death or serious injury in the event of a crash.
This is applicable to all vehicles and equipment manufactured for sale in the United States that are certified for use on public roads and highways. Through tests, inspection procedures and information gathering systems, General Motors, as a manufacturer, may discover that a safety defect exists or that the requirements of a safety standard have not been met. At that time, a voluntary recall will be released.
We do have to advise you to work closely with a Saturn Retailer to resolve your issues with your vehicle. If your vehicle has not been to the retailer within the last 30 days, we do advise you to have your vehicle looked at and diagnosed by the Saturn Certified Technicians, so that all your issues can be resolved.
If you should need to contact us in the future, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000, prompt 3. Customer Relationship Specialists are available Monday through Friday from 8:00 a.m. to 11:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m. All times are Eastern.
For more information regarding the maintenance and care of your vehicle, please visit gmownercenter.com. This free online service offers vehicle and ownership-related information and tools tailored to your specific Saturn.
Again, thank you for contacting Saturn.
The Saturn Consumer Support Team
#202 of 1227 Re: Letter from Saturn [amber13]
Jan 19, 2009 (8:02 am)
Good job Amber because we all on this web site are upset with this situation,and when you or all of us buy a new car or used one is because we need a reliable transportation not a hand full of problems with Saturn products,honestly as soon I fix mine, will be trade and for precautions wont be a Saturn or any GM automobile.Once again for those who gave a temporary solutions to the problem.(Thanks a lot and good luck)......
#203 of 1227 Re: Letter from Saturn [fbordoy]
Jan 20, 2009 (7:43 am)
Agawamguy just checkin in. The last time my car didn't start was December 31, 2008.
On January 1, 2009 (post #176) I cut the white wire while the car was running and it's started every time since.
Passlock is disabled!
#204 of 1227 Re: questions [bertbaggins]
Jan 20, 2009 (5:27 pm)
I did two fixes at the same time, so I don't know which actually fixed the cold start problem but it is fixed. the first fix is to remove the electronic guts of the ignition switch, a plastic module located at the rear of the ignition switch. then open it up by depressing 4 locking tabs. Carefully open it up. I used a q-tip with alcohol to wipe clean the defective grease. I then wiped a very thin layer of technical grease, rated to -45F to +185F. The second solution is to install the PLXR passlock module. it was very ease. If i had to choose one solution, i would choose to clean the grease from the ignition switch because it cost zero.
#205 of 1227 saturn ion strarting problems
Jan 20, 2009 (5:54 pm)
I have to give credit to somone else, but I read a post about waiting for the sensorlock light to go out first before trying to start and it has worked-- so far.
Remember it is a 24 gauge wire, which is very fine, so the electric pulse could be slow in cold/damp weather, which make sense (becomes lazy)
Put the key in the ignition and turn the key so all the warning lights in the dash come on, when the sensorlock light goes out (orange/yellow), then continue to turn the key and the car has started every time. I live just outsde of Toronto Canada and it gets cold. So far it has worked when the temp was down to -17 Celisus with a wind chill of -30 (that is really cold). Give this a try before cutting of wires. Tommorrow is another test -22 plus wind chill (extremely cold)
#206 of 1227 @#$^%$ Car wont start
Jan 21, 2009 (1:17 pm)
Hi All I am new to this board. I have a 2004 Ion (which will be paid off soon). I love my car especially the gas mileage however I cuss at her a lot more lately. When I first got her brand new I had that problem with the blinker, then it seemed like I went through headlights every month. Last year I started having a hard time starting her in the morning when I got up early once a week to go to school in NH. A few times last winter this happened but not a big deal since I was in Grad School and not working more than part time. This winter has been HELL for me!!! I have to be at work at 545 am and guess what....SHE DOESNT START MOST OF THE TIME!! Remember last week when it was 5 below in CT? Guess where I was at 5am. Yep first sitting in a freezing cold car praying she would start then standing outside while my boyfriend tried to start her up and finally at 545 breaking every speed limit between here and work praying I wouldnt hit ice because I couldnt feel the steering wheel on my boyfriends Escape. Last week I drove his car 3 times to work (he doesnt have to be at work until 8a....big temp difference). After reading this forum it seems the best thing to do is cut the friggin wire. God knows we dont have the money or time to drive to Hartford or Wallingford or RI to have them check it out and then tell us we have to pay for a problem that came with the car. This is such CRAP! Okay time to breathe....
Ive thought about writing Saturn and the BBB and anyone else who may listen and I most likely will. The one other person who I will write is whichever congressman helps decide whether or not GM gets the bailout money. Why should our taxpayer dollars be spent bailing out a company that sold us subpar cars? After what we on this board have been through who are seriously thinking about buying another Saturn? If they were willing to fix these problems for free it would be one thing but it sounds like they wont.
Anyway thanks for letting me vent my stomach doesnt hurt as bad anymore. Oh and if anyone hears cussing and screaming tommorrow morning about 515am well then you know whats happening.
#207 of 1227 saturn ion starting problems
Jan 21, 2009 (4:30 pm)
has anyone that has cut this white wire used both keys to start the car or does only the one work. My wife uses the car also and has her own keys??