Last post on Dec 09, 2013 at 1:22 PM
You are in the Saturn ION
What is this discussion about?
Saturn ION, Electrical, Coupe, Sedan
#1034 of 1225 Re: 07 ION WONT START SOMETIMES IT WILL SOMETIMES OT W [angelab51806]
Mar 14, 2012 (5:22 am)
Whatever the 'gm-rep's' say .... It is the SAME problem for all of us with ION's from 2003 to the end of the production. And you are 100% correct, the temperature in the air has nothing to do with this problem. Do they know what is causing the 'no-start, wait 10 minutes, another 10 minutes etc.' ? Well most of us believe so and for gm, that ought to be a simple straight forward message to any and all ION owners as well to gm-dealers - this is the FIX, but no, they must not care about the many Saturn-gm owners that some day need to buy a new vehicle, for whatever reason. After 17 Saturn's, we are down to just a few and the replacements are NOT gm products - it's as simple as that. Oh, by the way one of the vehicles is being repaired at this moment ... 3 gm-dealers consulted after the diagnostics and all 3 are 'clueless', in fact one do not even recognize the vin number to be a Saturn ION but rather an SUV!!! Great Help!
#1035 of 1225 Re: Saturn ion no start issues [ajcrick]
Mar 14, 2012 (7:48 am)
Sarah, Ive contacted customer service & they had no real information besides to say there are no open recalls & have no responsibility to customers.Now i had our gm dealership tow car to shop & fixed the ignition switch(2nd new put in) which worked for all of 3 starts total & then left us stranded again... I called them back to pick up the car but do you have any information on what the real solution to Saturn owners no start problem could be? You have followed up with soo many of us, Have you found any information that could actually be beneficial to us? It seems to me that the service mechanics are just fixing many parts, not knowing the solution, which is really adding up to be a financial burden for soo many of us. Thankyou, Angie
#1036 of 1225 Re: Saturn ion no start issues [ajcrick]
Mar 14, 2012 (9:43 am)
When you contacted Customer Service, did they assign you a case number?
As for technical information, I wish I could provide more to the forums I'm active on, I truly do. I have very limited resources to work from, and our approach to vehicle concerns is to have an in-person diagnosis performed. I have asked our Technical Assistance Center questions before, but they too refer to an in-person dealership diagnosis.
Please let me know your case number -- I can pass word on to your agent that you have to go back in after the initial repair.
GM Customer Service
#1037 of 1225 Re: Saturn ion no start issues [gmcustsvcsarah]
Mar 14, 2012 (9:58 am)
She never gave me any info on a case number,but she did get u an update from dealership & let me know what he was fixing is all.What im interested in is information regarding what you have learned from the successful results that you have gotten/learned from your cases.Diagnostics identified to results.I dont believe that the rep asked if he did a diagnostics test or just assumed it was the ignition switch.
#1038 of 1225 Re: Saturn ion no start issues [ajcrick]
Mar 14, 2012 (11:11 am)
Generally, the cases we set up are sent to the District Specialist, and each case is then handled on a case-by-case basis. There are brand quality departments who can analyze cases for patterns, but this is not something I can do.
I don't want to be too repetitive, but I would definitely say to try to call again and make sure to get a case set up, because you've been in more than once now for the same concern.
GM Customer Service
#1039 of 1225 Replacing Ignition Switch Works!
Mar 16, 2012 (9:40 am)
I just wanted to follow-up with everyone to share my success story. After almost 2 months with a new ignition switch I have not had a single starting problem! It is like night and day. Before getting my ignition switch replaced my car was not starting at least a couple of days a week. Now it starts up every single time. I am no longer late for work or stranded at a restaurant! Woohoo! I encourage you to try this first. It only cost me $115 for the part and the installation!
#1040 of 1225 Re: Replacing Ignition Switch Works! [jessicas1]
Mar 17, 2012 (9:07 am)
Jessica - So nice to hear a success story. I have been having issues with my 2005 Saturn Ion for 2.5 years and since May of 2011 it has run for only 1 week. The starting not starting was happening to me for 2 years b/f it finally decided to quit altogether. I had a starter and new battery put in. These blogs kept telling me to get the ignition relay switch, but the mechanics always had different ideas. after the 2 mentioned parts it ran for 1 week. the key is now stuck in the ignition between on and off. I was told the ignition relay switch costs $23. One of my daughter's friends is going to put it a new one in for me. If I get it running I am going to get rid of it as fast as I can. Hopefully, next week I can join you on here as a success story. Saturn was no help at all. It constantly blows me away that there are so many people having the same issue, yet Saturn GM whoever, refuses to do a recall...
#1041 of 1225 Re: Replacing Ignition Switch Works! [pamela519]
Mar 17, 2012 (10:43 am)
Pamela519: this is getting old. You need to replace your ignition switch. You needed to replace it the first time you posted. You still haven't done it. There are reams of posts saying the same thing, you claim to have read them and still haven't done what was suggested.
But you've replaced a bunch of other crap that didn't need to be replaced.
Open the little panel under the steering wheel. There is a release button under the little panel that when you press it will allow the ignition to let go of the key. The procedure is also mentioned in your owner's manual.
And the "ignition relay" is not the part you need to replace but the ignition switch. Others have written about trying to replace the relay. What they're all talking about is the switch where you stick the key in. That's where you start. As has been said before. Repeatedly. Again. Still.
On mine the ignition switch was the problem, repeatedly. Temperature has nothing to do with it. Mine was purchased and run in L.A. as well.
The problem is your refusal to take it to the dealer [or authorized service provider ] to find out what is wrong with your car. Yet you have needlessly spent money on parts and labor that weren't part of the problem. That cost far more than the diagnostic would have and that will generally be waived if the repair is made.
You're not listening to anything anyone has posted on this thread, why are you still griping ? You had the answer before you went and had a new battery and starter put in. But you didn't pay that diagnostic fee did you ? Where did that get you ? And you gained what, again ?
But for your refusal to take proper action you would have been on the road by now or have had the car running so you could trade it off.
If you're not going to take any action other than posting on a forum to complain, then enough already. You're wasting the time of the people who actually want an answer to their problem and those that have repeatedly told you what needs to be done to fix it.
#1042 of 1225 Re: Replacing Ignition Switch Works! [pamela519]
Mar 17, 2012 (6:16 pm)
Make sure to replace the ignition switch. NOT the ignition relay switch. There is a difference. Also, I recommend that you pay the $90 to have a professional install it because I have read other posts on here about people who have tried to do this themselves and have not been able to re-program the security system. So I definitely recommend that you purchas the ignition switch and then pay someone to install it. Good luck!
#1043 of 1225 Re: Replacing Ignition Switch Works! [pamela519]
Mar 20, 2012 (5:27 am)
Jessica & Pamela, I have also had all of those same issues & i took it to the dealership & they replaced the ignition switch, a day after that had to pick the car up again to replace the battery-apparantly it was the original and had just enough left in it to turn the lights on (even jumped) but no start. That was the trick! works great so far! Its been a week! So i'm thinking success.I am sure the same will work for you!