Last post on Nov 19, 2013 at 7:45 AM
You are in the Chevrolet Uplander
What is this discussion about?
Chevrolet Uplander, Pontiac Montana, Pontiac Montana SV6, Saturn Relay, Buick Terraza, Van
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Aug 05, 2012 (6:07 pm)
I am having problems with t/c and stabilitrack, dealer replaced passenger side wheel bearing 2 years ago and same problem is back. when I bought van new in 2006 I discovered it was a chevy venture in disguise as I had a 99 venture plauged with the same problems . so I pulled back on the drivers side carpet on 07 uplander and discovered that it has the same problem 99 venture had. Water from the a/c condensate drip tube that is supposed to drip on ground was driipping behind carpet on the driver and passenger side floor rotting out all of the metal and wiring on floor told dealer about it and they seemed to not care about it, as all of the wiring for all of problems that I am having is running across the floor boards
#87 of 109 Re: 2007 uplander [blackrhino]
Aug 06, 2012 (7:40 am)
We're sorry to hear about the electrical difficulties you're experiencing in your Uplander. What are your plans for getting this looked into?
Sarah, GM Customer Service
#88 of 109 Re: 2007 uplander [gmcustsvcsarah]
Aug 07, 2012 (1:57 pm)
My Wife and I are planning on trading it in soon . We will never buy any chevrolet product ever again, your vehicles are not what they used to be, your dealer service departments in my opinion lack the knowledge , and are only replacing parts becuase they dont know what the problems are with these vehicles and others, GM motors needs to put costomers first instead of profits Thank you
#89 of 109 Results, Anyone?
Sep 15, 2012 (6:19 pm)
Here are pages and pages of the same thing, but has anyone ever actually had this FIXED for good? I don't have $1000 a month to drop into this car, but my traction/stability/abs warnings stay on.
#90 of 109 Re: Results, Anyone? [dkstocker]
Sep 16, 2012 (8:56 am)
Good afternoon dkstocker,
What year and model do you have? If you want for us to check into warranty information, please email us the last 8 digits of your VIN to socialmediagm.com
GM Customer Service
#91 of 109 I'll play if you will
Sep 17, 2012 (6:47 pm)
It's a 2005 Terraza CXL, and if it were a Hyundai it would still be under warranty at 75,000 miles.
You already know this problem is so common it should have been a factory recall, but I guess your Certified Repair Network making a thousand bucks of profit at each visit to not-fix it is reason enough to let it slide. I fail to see how it helps me for you to have my car's serial number . . . BUT if you convince me it is worthwhile I'll email you the VIN
#92 of 109 Re: Results, Anyone? [gmcustsvcsarah]
Sep 28, 2012 (7:05 am)
I own both a 2005 Chevrolet Malibu (purchased new) and a 2005 Chevrolet Uplander (purchased in 2006). Currently, I am unable to drive either vehicle due to brakes and/or front end problems. My Uplander is on its 3rd or 4th set of rotors and pads. The abs light is on and won't go off. There is a loud noise when driving that sounds like the front end is going to fall apart and I need 1 control arm bushing. While driving home the other night I turned on my road and the van wouldn't accelerate and the noise was so loud my grandchildren were yelling, "What's that noise"!
The last time I called GM I was told to take the van to my local dealership and call back so that they could monitor the dealership. I spent my entire day there. When I called back with the $1800 bill the person I spoke with had gone for the day. I was called by some (in TX, I'm in MI) who said they had spoken with the manager of the dealership who was willing to help with the charges and he would be calling me. I never got the call. I ended up ordering my transmission coolant lines, getting my brakes done elsewhere and not having anything done about my side molding that has been replaced several times for adhesion failure and turning brown or the automatic door that randomly stops working. I've had 3 or 4 key fobs and the current one does not work. My Malibu has had brake problems, the steering column and lower control arms replaced. Currently, the Malibu has a loud clunk when turning left or right. The Malibu has 60,000+ miles and the Uplander has 61,000+.
On the day that I was at the dealership with the Uplander I spent most of the day with a salesman looking for a 2010 Malibu. When one was found I was told that I would have to pay to have the car brought in. This was a real turn off so I took my $1800 bill and left. In May, I went to the local Ford dealership and in two weeks I had what I asked for without paying anything up front. I didn't trade either vehicle because I didn't want to hear later that someone had had an accident and died in a vehicle that I previously owned.
I plan on keeping the Uplander and giving the Malibu to another family member. Since GM has money for the repairs I have listed I am wondering why people are given such a run around when reporting known issues.
#93 of 109 You call this customer service, Sarah?
Sep 28, 2012 (7:38 am)
Here's the latest on my Uplander issues:
I contacted the Ohio Attorney General, who then contacted GM. An attorney for GM (Brandi) called me, got the VIN number (sounds like the automatons all have the same script) and then did nothing for me. At the AG's request, I took it back to the last dealer who saw it under the bumper to bumper warranty. I was assured by Mike Campola (GM of Pat O'Brien Chevrolet) that they "weren't going to throw darts at the problem" and that a master technician would do the diagnosis.
After spending an entire day at the dealership, they told me that my check engine light problem requires a fuel injection cleaning, at a cost of $149. I paid $58 for them to tell me this. If that doesn't work, I was told that disassembly of the engine at $1400, plus parts would be required. They would not guarantee that any of this would fix the problem. When I reminded Phil (Service Manager) that they did the same work at 34K miles (under factory warranty) and it didn't fix the problem, he stated that this was necessary for diagnosis. I asked him why I had to pay and he said because this is a maintenance issue and not covered under warranty. When I reminded him that the fuel injection service at 34k was covered by warranty and no charge, I swear I could see the wheels spinning in his pupils and smoke coming out of his ears.
Meanwhile, I have a car that runs but that I can't renew the tags on because it won't pass e-check. Sarah, there's a difference between customer service and lip service, and everyone on this forum seems to be getting the latter. Can you give us an example of anyone you've actually helped? I'd like to talk to that customer and find out what worked.
Remember consumers, this problem was reported under the factory 36/36 bumper to bumper warranty and not fixed. Think about that before you buy a new vehicle from GM.
#94 of 109 Re: You call this customer service, Sarah? [pos08uplander]
Sep 28, 2012 (12:02 pm)
I wish that someone would respond who actually did get help from GM and tell us what we should do. At this point I'd just be happy to have someone tell me a fix for the front end of my Uplander and what type of rotors and pad I should purchase other than GM!
#95 of 109 Re: You call this customer service, Sarah? [gigi1957]
Oct 01, 2012 (5:38 am)
Good morning gigi1957,
I see that you've contacted us in the past - if you wanted to email us either your Service Request number (71-**********) or the last 8 digits of your VIN we could check into that further to see if there's anything further we can do. Our email is socialmediagm.com
Sarah, GM Customer Service