Last post on Nov 19, 2013 at 7:45 AM
You are in the Chevrolet Uplander
What is this discussion about?
Chevrolet Uplander, Pontiac Montana, Pontiac Montana SV6, Saturn Relay, Buick Terraza, Van
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#61 of 109 RE: 2008 Chevy Uplander Problem Child [4boysmom]
Mar 02, 2012 (5:32 am)
Good morning 4boysmom,
Although your experience hasn't been as smooth as it could have been, thank you for supporting the "Made in America" movement. If we can look into this further with you, please send us an email at the address located in my profile with more information (include your name/Edmunds username, phone and address, the last 8 digits of your vehicle's VIN and current mileage, and the name of your involved dealership).
We look forward to hearing from you,
GM Customer Service
#62 of 109 Service ABS light on (again!)
Mar 16, 2012 (9:30 pm)
I own a 2006 Uplander with 99007 miles on it. The service ABS light is on again. It just came on tonight. Conveniently, my warranty I purchased through Carmax has just expired about 200 miles ago. Approximately 7 months ago I had it in to Carmax for the same issue. It was in the shop for 3.5 out of a 5 week period due to the same problem. The first time I picked it up from repair I drove away, and had problems within a few miles. Strange noises, pedal sinking to the floor, brakes not grabbing etc. Eventually it was fixed after being taken back to Carmax, and then sent to the Chevy dealership, where they had to replace the computer that controls the ABS sytem. I would expect that since it was just fixed 7 months ago that I would not experience the same problem. I am constantly having to repair the brakes on this van due to vibrations and a feeling of them not functioning properly at freeway speeds, or on downhills. Now that the light is on, I'm assuming it is the same problem.
I've already had the van in for brake sensors to be replaced a few times. It has also had the transmission rebuilt at 55000 miles, and the passenger power door was opening on it's own, refusing to close, making chime noises and opening while driving, etc. The driver's side power door is now starting to have the same problems. The interior light controller had to be replaced, the backlights on the dashboard went out at night in the rain on the freeway, those were fixed. I don't think we've gotten through an entire year without this van needed some major repair work.
To say it is the worst car I've ever owned would be an understatement. We were the proud owners of an 01 Venture that we got 137000 miles out of with no issues. Unfortunately it was totaled in a rollover accident. We decided to purchase another Chevy minivan since we had a great experience with our Venture (purchased new). We purchased the Uplander from Carmax. They have been wonderful and have stood behind the vehicle they sold us with their MaxCare extended warranty. I am grateful to Carmax for the way they have handled this lemon they sold us. When we purchased it, it only had 8900 miles on it, and was in phenomenal shape. We felt we had made another good solid purchase buying a Chevy minivan. What a huge mistake. It is doubtful we will EVER purchase another American vehicle. Least of all a Chevy. This van is an absolute piece of crap, and I don't feel safe driving our daughters in it. Unfortunately we are stuck with it for at least another 9 months while we save up to replace it. My question for all of you; What can I do about this ABS light message? Would that system really need repair again after such a short period of time? If it does, why is GM not standing behind what they've built? Why hasn't this van been recalled for all of these issues? I came across this forum tonight and am blown away by how many people have the EXACT same problems with these vans. I realize this van is a 2006 but it has been one headache after the other since we purchased in Jan 2007! Seriously disappointed.
#63 of 109 Re: Service ABS light on (again!) [acdmum]
Mar 19, 2012 (11:11 am)
I'm sorry that your Uplander has been encountering so many difficulties. I see that you did take this in to a dealership to have some work done on it for the ABS - if we can follow up on this with you, please send us an email to one of the addresses located in my profile (include your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership). My coworker Christina, who answers inbound emails from the forum, will advise you further.
All the best,
GM Customer Service
#64 of 109 Re: Service ABS light on (again!) [gmcustsvcsarah]
Mar 19, 2012 (11:53 am)
Hello Sarah from GM,
So how does one send you an email when your e-mail address is marked as "private"?
My 2006 Buick Terraza (same body as the Uplander) started its ABS trouble right after the warranty ended. I have not taken mine into a dealership because I cannot afford to pay megabucks to fix this lemon.
Will GM make good on a flawed ABS system in a car that is out of warranty?
#65 of 109 Re: Service ABS light on (again!) [rrip]
Mar 20, 2012 (7:13 am)
Thank you for your message. Edmunds is working to fix the concerns with Sarah's profile. I apologize for your frustrations. I understand your concerns and would be happy to set up a case for you with GM Customer Assistance; however, we will require that you have the vehicle diagnosed at a GM dealer. From there we can look into your concerns and frustrations. Please feel free to email me with the name of the dealer you will be working with, your VIN, and current mileage. I look forward to your email.
GM Customer Service
#66 of 109 2008 Uplander ABS & TC Warning Light
Mar 25, 2012 (6:59 pm)
Sorry! It seems I have nothing new or exciting to report. Just another Uplander having the ABS and Traction Control warning light problem. I was hoping to find an easy fix for what I thought would be a rare occurrence. After reading the messages I now know this will not be the case.
Hey Sarah, you have time for one more happy satisfied customer? Please advise on what information you need and how to send.
#67 of 109 Customer Service? More Like Customer Runaround
Mar 26, 2012 (1:48 am)
Has anyone actually gotten a satisfactory outcome from "Sarah" or anyone at GM Customer Service? I've gone ten rounds with them and gotten more of the same company line. Here's the latest:
I filed complaints with BBB and the Attorney General (the car is still under powertrain warranty, and this is a powertrain problem). I received a call from customer service, who asked me when I bought the car and what the current mileage was. THAT's ALL... nothing about the problem, the dealer experience, nothing. They told me they were required to call the customer when they got a complaint and that's what they were doing. What kind of joke is this? It's as if they're automatons who read from a script, but are incapable of independent logic, thinking or empathy. All I want is a safe vehicle that I can register with license plates when they come due. I can't even do that right now because of the engine problem. The traction control/stability control problem (unfortunately) is a luxury for me right now (along with the suspension clunk, the turn signals, the rear wiper (new problem). What a piece of junk! More importantly, what a poor, ineffective, uncaring, customer service organization!
I'm not an unreasonable person, I like to think I'm well educated, the car is paid for. When I talk to customer service I don't raise my voice, curse, or call their ancestry into question. Heck, I used to work for GM so I'd like to think I have some sympathy for them. But then I remember why I quit my job there - because of stupid stuff like this.
GM Customer Service - I'd love to hear a solution that works. What you've suggested before has been tried and failed. Why don't you try something new, like actually caring about the customer and addressing the problem once and for all instead of this constant runaround?
#68 of 109 Re: Customer Service? More Like Customer Runaround [pos08uplander]
Mar 26, 2012 (4:41 am)
Good morning pos08uplander,
Do you have a case number with us (71-**********)? If you wanted to get that our way, we'd be happy to get you any available updates. However, as this is now a BBB matter, I am very limited in what I can do at this point.
I'm sorry to read that you don't feel as though we're addressing this properly at the moment. If I can get your case number (or the last 8 of your VIN), I can send a notification to your agent with any requests you may have.
GM Customer Service
#69 of 109 Re: 2008 Uplander ABS & TC Warning Light [3rdreacon]
Mar 26, 2012 (4:53 am)
Good morning 3rdreacon,
We'd be happy to look into this further with you. Please email us at socialmediagm.com with: your name and Edmunds username, phone and current address, last 8 of your VIN and approximate mileage, and the name of your involved dealership. My coworker Christina, who answers inbound emails from Edmunds, will advise you further.
GM Customer Service
Mar 28, 2012 (12:50 pm)
I, too am having issues with these lights coming on. Mostly, they appear after the van has been idling while in park or at a stop light for several minutes. I've looked it up on other sites and one of the problems noted were bad wheel bearings, which were replaced about a year ago. It states that the harness on the bearings could be bad. One side were replaced at a dealership, the other side was done by my husband. However, if there are this many other people with the same issue, I doubt that could be the problem. Please let me know what steps we need to take to get this issue resolved. Obviously there is a problem with these vehicles. I had also had the problem with the passenger side sliding rear door not closing repeatedly and beeping and had that since the van was just 2 months after purchasing it (it's a 2006 and was purchased brand new). It took until just before the warranty was expired and me taking a video of it and showing it to the service department before anyone could "duplicate" the problem and believe me that it was really happening. We had purchased the van in another location than where we live, and I had even taken it there several times before giving up and finally taking it to our town. I find it ridiculous that it takes almost 5 years for a problem to be resolved. It got so bad that rivets were popping and I had to force close the door in order to make it drivable. Anyway, the issue now is the ABS/stability/traction lights. The systems still work, because as the lights had been on one time before, the traction control was engaged on a gravel road. Please advise!